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conrad.com
Reviews:

304 reviews in the last 12 months5,196 total reviews  

4.46
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Nov 17, 2023
 Verified review
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Answer by conrad.com
Nov 17, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 16, 2023
 Verified review
An easy transaction and a quick delivery. The biggest problem is that there is so much to choose from!
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Answer by conrad.com
Nov 17, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 15, 2023
 Verified review
Small item in a big box with product open and lid open?
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Answer by conrad.com
Nov 16, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Nov 15, 2023
 Verified review

VERY PLEASED AND HAPPY CUSTOMER

I very much like the fact that I could communicated with Conrad personal via email. For example there was an issue with my VAT number, I was informed by the relevant Conrad department and the communication continue until the issue was resolved. I very much like also that the product came to me exactly the on time as it was stated into Conrad webpage. The product that I received looks fantastic. This is my first experience with Conrad I will definitely continue to shop with Conrad.
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Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 15, 2023
 Verified review
Mit der prompten Lieferung bin ich sehr zufrieden. Der selbe Gerätetyp,der schon viele Jahre funktionierte, hat durch einen Gewitters chaden seine Funktion eingestellt.Ich hätte aber eine wichtige Sache zu bemängeln: Bei der telefonischen Bestellung hatte ich bis zu 20 Minuten Wartezeiten Ehe ein Bestellkontakt zustande kam; das kostet Geld und Nerven! Wenn möglich ändern sie das ---Mit freundlichem Gruß Dr.Ralf Kolmsee. Mi
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Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 13, 2023
 Verified review

Shipping without client's approval

You should not ship without speaking with your client when not all materials are in stock. You should please ask first your buyer if he wants goods in one go or partial shipments.
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Answer by conrad.com
Nov 15, 2023
Dear Customer, all our availabilities are available to the customer in the webshop on a daily basis.
Nov 13, 2023
 Verified review
I would like faster delivery
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Answer by conrad.com
Nov 15, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 13, 2023
 Verified review
Good comunication!
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Answer by conrad.com
Nov 15, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 10, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 7, 2023
 Verified review
I definitely recommend that site for ordering! They updating you with every step from they time you order, the order came really fast via USP with very low cost . I would definitely re order again if i need something
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Answer by conrad.com
Nov 11, 2023
Dear customer, Thank you for your positive feedback.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Nov 2, 2023
 Verified review
Todo correcto
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback
Nov 1, 2023
 Verified review
Canon GX5050 at very competitive price. Ordering was easy. Dispatch & tracking was excellent - delivered by UPS on schedule.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 24, 2023
 Verified review
More than professional! Order accepted, confirmed, keeping me informed about delivery! Nothing more to expect.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 21, 2023
 Verified review
Fast shipping, fast delivery, it is quite good.
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Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 21, 2023
 Verified review
Find the product that is not supplied by the Samsung anymore.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 20, 2023
 Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Oct 17, 2023
 Verified review
Looks nice in my study room. Great quality and easy to install. The board comes with 3 extra strong magnet. Good quality packaging and arrived about a week time.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 16, 2023
 Verified review
What wonderful service, thank you. Easy to order, quick and very swift delivery & on time. I would not hesitate to use them again if needed.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.