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conrad.comReviews

: 4,605Good

4.33

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Sep 27, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Sep 27, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

846 verified reviews in the last 12 months

4,605 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(27)
 Verified review
Jul 11, 2022
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 9, 2022
Your delivery was as you promised instructions are not in English so unable to use it yet
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery. Furthermore we want to apologize for the inconveniences caused by the deficient instructions. Should you need any further information, please send us an e-mail to sales@conrad.com. We wish you all the best, Your Conrad Customer Service Team We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 22, 2022
Item was found missing from order. Conrad did not advise us of this issue at any point until the order arrived and then said it would be a further 4 weeks until despatched. I queried this issue by email with them 3 weeks ago and am still awaiting a reply. Very poor service.
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 Verified review
Jun 18, 2022
Guten Morgen, meine Bestellung war in Ordnung. Aber der Service war miserabel, wollten auf einmal noch mehr Geld haben wegen Steuern und Service. Auch konnten sie (UPS) den Namen und meine Adresse nicht gut verstehen. Für UPS kein "schöner" Tag und auch nicht gut für's Unternehmen, denn es gibt viel Konkurenz. Alles Gute, K. Schweitzer
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Answer by conrad.com
Jun 30, 2022
Guten Tag, vielen Dank für Ihr Feedback! Wir bedauern, dass Ihnen unser Transportdienstleister Probleme bereitet hat. Gerne geben wir Ihre Kritik an unser Qualitätsmanagement weiter und hoffen, Sie schon bald von unseren Verbesserungen überzeugen zu können. Wir wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
Jun 10, 2022
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 6, 2022
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
May 25, 2022
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Answer by conrad.com
May 27, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
May 20, 2022
The Consignee address was wrongly mentioned on all the Invoices due to which we had to pay hefty penalty, it is also good for the business if you can share the export documents with your customer once the shipment is our of your wearhouse.
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Answer by conrad.com
May 20, 2022
Good day, thank you for honest feedback! We want to apologize for any inconveniences that were caused. Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can resolve it as fast as possible. Your Conrad Customer Service Team
 Verified review
May 16, 2022
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Answer by conrad.com
May 18, 2022
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
May 12, 2022
Kept informed of the progress of the order. Can't fault the order process
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Answer by conrad.com
May 16, 2022
Good day, thank you for this great feedback! We are happy that you are satisfied with the received status information concerning your order. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
May 10, 2022
Where is the main product I ordered? I send me the case to my new phone I ordered for almost 1000 euros, and write me an email that my order has now been delivered! How about no. It has NOT been delivered.
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Answer by conrad.com
May 12, 2022
Good day, thank you for your feedback! We are sorry to read that you have not yet received your order or an answer from our customer service. Your mail has been forwarded to the responsible employee, so that the issue can be resolved as fast as possible. We thank you for your patience and hope to welcome you back soon nonetheless. All the best! Your Conrad Customer Service Team
 Verified review
May 4, 2022 
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Answer by conrad.com
May 5, 2022
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
May 4, 2022
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Answer by conrad.com
May 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 29, 2022
My shopping experience was ruined by klarna. Payment: klarna has taken a double fee. Klarna prevents communication:klarna povides login code, klarna does not accept it.
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Answer by conrad.com
May 3, 2022
Good day, thank you for your review. We apologize, that Klarna spoiled your shopping experience. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 29, 2022
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Answer by conrad.com
May 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 28, 2022
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Answer by conrad.com
May 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 25, 2022
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
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Answer by conrad.com
Apr 28, 2022
Good day, thank you for your honest feedback! The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods. We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible. We apologize for all inconveniences caused and hope to welcome you back soon nonetheless. Your Conrad Customer Service Team
 Verified review
Apr 19, 2022
Arrived fast, but Arrived fast, but plastic screw was broken-off (image attached). Package box was intact, so I suspect the manufacturer just threw in the defective part.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your review. We are sorry to hear that your delivered product was faulty. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
Apr 8, 2022
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for taking the time to review our company. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 3, 2022
very efficient had rather a lot of email confirmations
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your feedback! We are happy to hear, that you are satisfied with the services we provide. Furthermore we want to apologize in case we sent you too many confirmation e-mails. It´s important to us that the customer is well informed about the status of his delivery. We wish you all the best! Your Conrad Customer Service Team