TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: Sep 23, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Encrypted data transfer
- Clear ordering process
Secured by a guarantee
At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for conrad.com
Top positive review
Report review
Nov 14, 2022
Verified review
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
Read more
Top negative review
Report review
Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Read more
Reviews for conrad.com
Report review
Jan 26, 2023
Verified review
Learn English.Stop using UPS.
Learn English. Stop using UPS.
I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
Report review
Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Answer by conrad.com
Jan 22, 2023
Dear Customer,
it is not possible for us to charge the customs duties because we do not collect them. This is a country matter. Your country collects the duties for imports you make, not the seller. The shipping service is the implementing body appointed by the country to do this.
Report review
Jan 17, 2023
Verified review
Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
KN
KONSTANTINOS N.
VOULA
Report review
Jan 16, 2023
Verified review
Excellent business and prompt delivery of goods bought!👌
Bonus coupons for returning customers have lots of room for improvement though!!🙄
Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. What improvement in terms of vouchers would you like to see?
Report review
Jan 9, 2023
Verified review
Conrad service quality
Conrad part of order processing and communication premium level.
The thrust to UPS subcontractors was Lost. Unreliable sounding names etc.
Answer by conrad.com
Jan 22, 2023
Dear Customer,
please report any problems with the shipping service so that we can address the issue here.
Report review
Jan 6, 2023
Verified review
Delivery & payment options "WORK" AS ADVERTISED.
Has always worked well in the past, and still does. ..
Thanx.
Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Report review
Jan 3, 2023
Verified review
Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Report review
Dec 22, 2022
Verified review
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups.
As for the item, that's for a different review altogether...
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon!
Kind regards,
Your Conrad Customer Service Team
Report review
Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Kind regards,
Your Conrad Customer Service Team
Report review
Dec 12, 2022
Verified review
delay between delivery and announced, but ok!
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Due to an increase in customer requests, longer waiting times can unfortunately occur.
We are glad that we were still able to satisfy you with our services and hope to welcome you back soon!
Your Conrad Customer Care Team
Report review
Dec 9, 2022
Verified review
Delicate tools were packed improperly.
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
A responsible employee will get in touch with you as soon as possible.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Report review
Dec 9, 2022
Verified review
The item was inadequately packaged and arrived damaged
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Report review
Dec 6, 2022
Verified review
There was some problem with delivery, but finaly resolved
Answer by conrad.com
Dec 7, 2022
Good day,
thank you for your feedback!
We are glad that you are satisfied with our services, albeit there were initial complications with the delivery.
Kind regards,
Your Conrad Customer Service Team
Report review
Dec 4, 2022
Verified review
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
Report review
Dec 1, 2022
Verified review
Efficent
Report review
Nov 16, 2022
Verified review
Report review
Nov 16, 2022
Verified review
Traceability in follow-up mails
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
Report review
Nov 2, 2022
Verified review
problem invoice TVA
Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your review.
Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com.
Thank you in advance.
Your Conrad Customer Service Team
Report review
Oct 29, 2022
Verified review
wrong information on the shipping docs caused us alot of customs delay and paid more storage
Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your review.
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com.
Thank you in advance,
Your Conrad Customer Service Team
Report review
Oct 19, 2022
Verified review
When we send an order, it takes almost 2 weeks to receive an order confirmation.
Way to long!
There is no telephone number to ask for assistence.
Kind regards
Answer by conrad.com
Oct 21, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com.
We wish you a nice day,
Your Conrad Customer Service Team