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conrad.comReviews

: 4,602Good

4.34

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Sep 25, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Sep 25, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

847 verified reviews in the last 12 months

4,602 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(27)
 Verified review
Mar 30, 2022
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Answer by conrad.com
Jul 1, 2022
Good day, thank you for your positive feedback! We are happy to hear that you are satisfied with the services we provide. We wish you the best and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
Mar 22, 2022
Products arrived safely but it remained with courier for nearly two weeks awaiting custom clearance. UPS could not contact me as the package label didn't have my mobile or email address. Only after I proactively called UPS to check for the delay, I could know its because of my contact details are not mentioned on either bill or packaging sticker. I had to pay for warehouse charges for no fault of mine for this delay. Request Conrad to put customer contact details on Packaging and Bill.
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 Verified review
Mar 20, 2022
An excellent experience in all respects, only my observation in the free field for the address was not enough to write the full address, which led to a delay in the shipment for a short period. Thank you so much
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Mar 17, 2022
You had the parts I needed and I like that I get to order online. And when I had a question it was answered by email.
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Mar 17, 2022
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 Verified review
Mar 15, 2022
The box arrived torn and repaired by someone.
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 Verified review
Mar 9, 2022
Please send us the correct parts as per order.
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Mar 7, 2022
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Mar 3, 2022
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Mar 3, 2022
Fast and simple
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Mar 1, 2022
Thank you, it was my first online purchase on your site, but I have been to your physical store many times when I am working in Austria. Best regards, Manuel
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 Verified review
Mar 1, 2022
To see your ticket ID 15370388 Thank you.
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 Verified review
Feb 24, 2022
Big box for small part 😁
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Feb 22, 2022
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Feb 17, 2022
Paket erhalten, von 6 Artikel waren 3 defekt. Reklamation geschickt mit Fotos, keine Antwort. Kundendienst scheint es nicht zu geben.
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Feb 15, 2022
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Feb 15, 2022 
As always; Prompt delivery of goods
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 Verified review
Feb 11, 2022
perfect
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 Verified review
Feb 8, 2022
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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 Verified review
Feb 4, 2022
Delivery was very quick. I ordered 6 plastic storage cases that were not packed with any protection at all. Unfortunately they were all damaged when I received them. There should have been some bubble wrap and airbags in the box as there was so much spare room in the box. I'm still waiting for a reply to my emails after 2 days. Very disappointed as I was really looking forward to my purchase.
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