Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
Sort byLatest first
Oct 19, 2021
5 Stars for Conrad, excellent product that oozes quality, good price, and fast informative service - despite oovid and Brexit.
2 Stars for UPS who couldn't give a time slot for delivery (even am or pm) unlike every other courier.
Oct 18, 2021
I rated Good for the goods were delivered without the certificate of conformance.
I still need a copy of this document. Can you send it to me by email at email@example.com?
Many thanks for your assistance.
Oct 14, 2021
Sehr schnelle Lieferung nach Luxemburg. Nur schade, dass mal wieder nicht in die Pack-Station geliefert wurde, und mein Paket vor die Tür gestellt wurde, wo jeder es hätte mitnehemen können.
The product seemed better than anything available in the U.K. HOWEVER,WITHOUT INSTRUCTIONS IN ENGLISH<I AM UNABLE TO SET
ANY OF THE PROGRAMMES>PLEASE HELP!
Sep 30, 2021
I have never placed an order for this package. I have requested a quotation and there is no Purchase Order for this package. Also I have requested a quotation for a single type of Power supply and you provided a quotation for 2 and you have sent 2 items.
Answer by conrad.com
Oct 15, 2021
Please send the unwanted items back and you will be reimbursed for them. This issue seems to have occurred as a result of your ordering system. Please have your IT look into why it would send us order when you update a quote.