Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
The courier lied about us not being at the adress. Next day, the same courier arrived ( I asked him if he was the one delivering one day before and he confirmed), he did not know were the adress was, it was necesary for me to meet him in front of one bank that he knew.
8 months ago
i want to buy now "Détecteur d'occupation des voies, x4 TRAIN MODULES 26301"
but conrad .fr don't show it and i suppose that my register on conrad.com is not working in other selling points
The order arrived fairly quickly and the driver was extremely pleasant but the box was badly damaged and the driver was extremely apologetic luckily the wheels were OK so no problems.
6 months ago
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
5 months ago
The invoice I received is without VAT which is correct. My business credit card is charged with VAT.
This doesn't make business buys attractive.
10 months ago
You doesn’t answer my messages, i paid alot of money because a mistake you did and nobody answer me.
I be glad if someone will come back to me
7 months ago
As of now, I received only the USB part of my order.
I will change my rating when the whole purchased package arrives.
6 months ago
Delivery failed over the weekend and the delivery company lied about the reason - nobody home. We were home all day.
Answer by conrad.com
6 months ago
Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.