TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: May 29, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Verified review
Jan 19, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 19, 2023
Appareil facile à utiliser. Le son est bon mais pourrait être améliorer car il y a peu de différence entre les différents choix de l'équaliseur.
Le format de l'horloge pourrait être proposé en numérique
Des fonds d'écran couleur pourraient être proposés pour l'affichage de l'horloge
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Answer by conrad.com
Jan 22, 2023
Cher client,
Nous vous remercions pour votre commentaire sur votre produit. Nous nous ferons un plaisir de transmettre vos suggestions au fabricant.
Verified review
Jan 19, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for the positive feedback.
Verified review
Jan 18, 2023
The great choice of pioneering innovative products, the speed, the accuracy and the environmentally friendly packing methods and materials.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. We are always trying to ensure our article variety and strive for sustainable factors.
Verified review
Jan 18, 2023
fast and efficient delivery
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
I'm a regular customer. Excellent service. Ordering was easy. I was kept informed of delivery date. And Conrad informed me that the item had been delivered successfully by UPS. The courier made a mistake by delivering it to a neighbour but because Conrad told me, I was able to track it down. Conrad also included an earthed plug adapter in the box. The kettle is great quality and works well. Excellent service. Dankeschön!
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. We always try to keep our customers informed in the ongoing process and are glad that they enjoy this service.
Verified review
Jan 17, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Verified review
Excellent business and prompt delivery of goods bought!👌
Bonus coupons for returning customers have lots of room for improvement though!!🙄
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. What improvement in terms of vouchers would you like to see?
Verified review
Jan 16, 2023
I think buying was made easy and delivery was good.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 14, 2023
Fast delivery on our order from the UK. Excellent product and service. With reasonable prices.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 10, 2023
All very good kept informed all the way but did not realise it would be a European plug
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
our products are all equipped with EU plug. Do you want to return your product?
Verified review
Jan 10, 2023
Excellent service, finding correct product, booking, price and delivery
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Answer by conrad.com
Jan 22, 2023
Thank you for your very good rating.
Verified review
Jan 9, 2023
Conrad part of order processing and communication premium level.
The thrust to UPS subcontractors was Lost. Unreliable sounding names etc.
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
please report any problems with the shipping service so that we can address the issue here.
Verified review
Jan 9, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your very good rating.
Verified review
Jan 7, 2023
Very good technical support at all shops and hotlines. A wide variety of components and parts is offered. And the high degree of knowledge of all of them by the stuff is legendary.
Politically it´s a shame that the "real-life shop" in Hamburg Wandsbek had to close because of restrictive corona management and exploding rents in Europe. The Conrad shops in Hamburger Straße and Wandsbek were CULT in Hamburg´s amateur and pro tekki scene and, of course, they will be forever.
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Answer by conrad.com
Jan 22, 2023
Thank you for your very positive feedback. You are welcome to use the webshop conrad.de - Germany as an alternative.
Verified review
Jan 6, 2023
Delivery & payment options "WORK" AS ADVERTISED.
Has always worked well in the past, and still does. ..
Thanx.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 5, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 5, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Pleasant transaction! Everything was just fined. Fast delivery!
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Much pleasure with your product :)
Verified review
Fast delivery. All items arrived in good order.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.