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conrad.com
Reviews:

304 reviews in the last 12 months5,196 total reviews  

4.46
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Feb 3, 2024
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Jan 31, 2024
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Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
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Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 30, 2024
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Jan 5, 2024
 Verified review

I got my order, but In-time courier delivered poorly

I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 12, 2024
 Verified review
I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping. I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports. Hope to get my shipping costs back = 10€
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Jan 12, 2024
 Verified review

Absolutely all great. Conrad the Best in all services.

Absolutely all great. Conrad is one of the best sellers. Great in shipment, speed of delivery, quality of packing, Quality of handling. Just all great experience. I am just searching for something to buy from Conrad.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Jan 16, 2024
 Verified review
Good variety of products. Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
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Jan 23, 2024
 Verified review
thank you so much for the order and fast shipment . please get spare parts for tools and better prices for tvs and please ship them aswell :)
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 15, 2024
 Verified review
Really excellent service throughout the process, from ordering to final shipment. Couldn’t better it…..Excellent!
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 15, 2024
 Verified review
Absolutely Fab online store. 10 out of 10. All boxes ticked.... Thank you.. Billy Redif
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 8, 2024
 Verified review
First class response to an international order. Regular communication provided.
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 4, 2024
 Verified review
Hassle free and received exactly what I ordered in a timely manner!
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 22, 2024
 Verified review

Highly recommended

Fast and prompt delivery at my doorstep as promised
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
AG
Jan 23, 2024
 Verified review
Fast delivery and excellent customer service.
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 19, 2024
 Verified review
Fast delivery, good contact
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 19, 2024
 Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.