tennispro.eu
Reviews:

1,329 reviews in the last 12 months6,494 total reviews  

4.64
Excellent

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Top positive review

Oct 29, 2023
 Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
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Top negative review

Oct 7, 2023
 Verified review
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
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AK
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Apr 10, 2024
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Mar 26, 2024
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Apr 11, 2024
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Good prices, slow order processing

The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer, We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu Best regards, Customer Satisfaction Team
Apr 8, 2024
 Verified review

Aditinal 10% discount!

I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon, We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code. Best regards, Customer Satisfaction Team