tennispro.eu
Reviews:

1,353 reviews in the last 12 months6,429 total reviews  

4.67
Excellent

Trustmark
invalid


tennispro.eu is not certified by Trusted Shops.

Buyer Protection not available

Purchases at tennispro.eu are not covered by the Trusted Shops Buyer Protection.
Find out more about the Trusted Shops Trustmark.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Oct 29, 2023
 Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.

Top negative review

Apr 17, 2023
 Verified review
After placing an order and having it paid I received confirmation and tracking number. On 14 April in status appeared a record that the order had beed delivered. But the same day I received email from tennispro that they received my return of the order. In fact the order had not been delivered to me and thus it could not any return happen. Very disappointing experience, don’t trust tennispro, will not order anything again and will not recommend to anyone
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for tennispro.eu

 Sort by  
Relevance
(48)
Reset
6 days ago
 Verified review

a week has gone and nothing has happened. Still ”processing”.

It’s been a week now and I have not received any information about my order. Still in ”processing” status and no idea when or IF I even get my order. Claiming fast deliveries and nothing happening for a week so it starts to feel like a scam. Got my money and then nothing happening. The only reason I ordered from tennispro is that it was supposed to be fast delivery. I’ve now missed two games without my racquet that I ordered and soon it’ll be plenty more unless it arrives soon. I feel so scammed right now.
Report review
Answer by tennispro.eu
3 hours ago
Dear customer, We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. According to the carrier, your package is already in your country, and the delivery delay is due to the current unrest in the country. Your order has been delivered today 28/03. Best regards, Customer Satisfaction Team
11 days ago
 Verified review
13.03 je narocen lopar in placan. Do zdaj nimam nobene informacije o poteku nakupa.
Report review
Answer by tennispro.eu
3 hours ago
Dear customer, We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you. Best regards, Customer Satisfaction Team
11 days ago
 Verified review
Report review
Answer by tennispro.eu
3 hours ago
Dear customer, Thank you for shopping with us. We hope to see you soon! Best regards, Customer Satisfaction Team
Feb 2, 2024
 Verified review
String they made is not in a right way and After send them email and pictures no further reply
Report review
Answer by tennispro.eu
Feb 22, 2024
Good morning, we are really sorry about this. We have already sent you an e-mail telling you that our experts confirm that it is only aesthetic and that it will not interfere with your game or the durability of the strings. Our customer service has made you a discount proposal for your next order. Our customer service is waiting for your reply. Best regards, Customer Satisfaction Team
Feb 13, 2024
 Verified review

Missing items

The delivery did not include all the items I purchased.
Report review
Answer by tennispro.eu
Feb 22, 2024
Good morning, We are sorry to hear about that, we have contacted our warehouse and everything was checked and sent. We also sent you an e-mail asking a picture of the received item in order to open a reclamation, But we haven't received a reply so far, could you please send it to us? Best regards, Customer Satisfaction Team
Jan 30, 2024
 Verified review
I haven’t revived my parcel
Report review
Answer by tennispro.eu
Feb 19, 2024
Dear customer, We can see that your order has been delievred on the 30,01 , if this is not the case please contact us by e-mail (info@tennispro.eu) Best regards, Customer Satisfaction Team
Feb 13, 2024
 Verified review
Isporuka narudžbe kasni
Report review
Answer by tennispro.eu
Feb 22, 2024
Good morning, we can see that you placed the order on the 03,02 and you received on the 12,02, please let us know if something is wrong with it, Best regards, Customer Satisfaction Team
Jan 30, 2024
 Verified review
Report review
Answer by tennispro.eu
Feb 19, 2024
Dear customer, We can see that your order has been delievred on the 29/01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu). Best regards, Customer Satisfaction Team
Jan 28, 2024
 Verified review
Report review
Answer by tennispro.eu
Feb 19, 2024
Dear customer, We can see that your order has been delievred on the 23,01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu) Best regards, Customer Satisfaction Team
Jan 12, 2024
 Verified review
Until i had to restring a raquet it was all ok. I bought many things and 2 raquets (RF Pro staff) When i send tye first one for restringing it came back wrong (oposite cross&main) i paid 78€+15€postage. Then i bought a second raquet and menrioned to be stringed “right” and not to have it wrong again,their customer service reply ofcourse we will. note this and they apologise for the previous mistake.I received the raquet and again was wrong stringed (gut on crosses luxilon on mains, i requested the oposite)Then i complained again they accepted their 2nd mistake (on expensive set of strings champions choice duo ) and they asked me what i would like to get as compensation. Then i asked a free restringing (parts and labour) for their second mistake because the raquet is new and unused. and on my next order i would apreciate if i would be charged only for the parts (strings etc) and that they should cover the labour . The reply i got was that they can offer me a 10% discount on my next order. This is a joke because i paid for a new raquet nearly 400 euro and for a previous wrong stringing and i demanded to speak to a higher position representative…after 2 days i got no reply to my email and here is my review. So conclusion :If you want to buy things they are ok , If you want to have a “professional” restringing then sorry but No.
Report review
Answer by tennispro.eu
Feb 19, 2024
Dear customer, We apologise for the experience which you had with our customisation services, where your wishes to personalise your racket were not respected. Please note that we acknowledged this error and we were willing to meet you halfway in order to find a solution that would be beneficial to both parties. You asked us to pay for your next stringing services for your racket, as well as the next postage and customisation. We then offered you a counterproposal where we were willing to offer you: 10% off your next order, postage to the amount of 15€ for you to send us your racket as well as free stringing services for your next order. To this day, we are still waiting for your feedback. Again, we apologise for the impediment caused by all this. Best regards, Customer Satisfaction Team
Jan 5, 2024
 Verified review

DEFECTIVE PRODUCT

My order was damaged. I returned it and asked for an exchange for an undamaged product. I communicated with Berryll who is very unprofessional. The goods were returned to the manufacturer for comment, still no response. From Berryll's communication, it seems that tennisproeu has distanced itself from the defective product, despite having sold it to me. The defective product is clearly visible according to the photo. Berryll did not even reply to my last email. the worst expierence ever.SHAME!
Report review
Jan 22, 2024
 Verified review
I bought a pair of shoes and some overgrips. I made a return for a bigger size, the same model. Today I did receive a pair of shoes with one fault on it, marked with an arrow sticker. This is my 3rd order at tennis pro and didn't know that they do such "moves". Not cool, tennis pro, not cool. One star for your awful move.
Report review
Answer by tennispro.eu
Feb 19, 2024
Dear customer, We apologise for the inconvenience caused, as you received a faulty item we opened a warranty claim and we refunded the paid amount, we will forward your comment to the relevant department in order to improve the quality check on the items. Best regards, Customer Satisfaction Team
Jan 21, 2024
 Verified review
Tennispro Black super tacky pro over grip is not tacky at all. I bought 30 grips. Dont need them. And i Lost my money.
Report review
Answer by tennispro.eu
Feb 19, 2024
Dear customer, We are sorry to hear about that. If you will experience this kind of issue in the future we kindly ask you to contact us as soon as you receive the item in order to check the quality of it. Best regards, Customer Satisfaction Team
Dec 27, 2023
 Verified review
Package had a big hole when it arrived and 2 out of 3 items have been missing
Report review
KY
Dec 28, 2023
 Verified review

Dear Sirs,

You started using DHL instead of UPS, order/parcel still not delivered!
Report review
Dec 4, 2023
 Verified review
Delivery not received and tracking not possible
Report review
Dec 21, 2023
 Verified review
Wrong item sent two times
Report review
Dec 15, 2023
 Verified review
Report review
Dec 10, 2023
 Verified review
Report review
Dec 6, 2023
 Verified review
Report review