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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
I paid my order five days ago but it was still not picked up by the courier.
The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay.
Best regards,
Customer Satisfaction Team
6 days ago
Verified review
I was dissapointed as I was not being informed about the progress of my order and shipment.
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Answer by tennispro.eu
4 days ago
Good Morning,
Thank you for your feedback. Sadly, we are experiencing technical issues, hindering real-time status update of packages on our website. We apologise for this. Please note that your order was prepared and shipped on 09.04.204. It should be delivered before the end of the week. We apologise for the inconvenience caused.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
Slow delivery
Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer,
We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website.
Best regards,
Customer Satisfaction Team
Mar 5, 2024
Verified review
The order is being processed for a very long time
500218046 2/29/2024 M. Stasys Pakalniškis €104.34 Processing
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Answer by tennispro.eu
Mar 18, 2024
Dear customer,
We can see that your order has been placed on the 29.02 and it has been sent on the following day. You received on the 06.03. As specified on our website our deliveries normally take 4-6 working days.
Best regards,
Customer Satisfaction Team
Mar 5, 2024
Verified review
Ordered last week and package has not yet been sent… Smh, its been 5 days
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Answer by tennispro.eu
Mar 18, 2024
Dear customer,
We can see that your order has been placed on the 29.02 and it has been sent on the following day. We apologise if you probably haven't received the e-mail regarding the tracking number.
Best regards,
Customer Satisfaction Team
Feb 22, 2024
Verified review
Complicated return process
I received everything quickly but the return process is complicated.
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Answer by tennispro.eu
Mar 6, 2024
Dear customer,
We are sorry to hear that you find the return process to be complicated. If you want you can contact us by e-mail and let us know how we can make it clearer.
Best regards,
Customer Satisfaction Team
Jan 20, 2024
Verified review
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 19,01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu)
Best regards,
Customer Satisfaction Team
I was really disappointed that I have to pay the whole shipping costs for the return from Germany to France. Other dealers do it for free.
On top the return process was very complicated and old school with a form that has to be filled out per hand. There are a lot more convenient options to handle this process.
I was satisfied in the past but this was my first return and a bad experience.
So this was my last oder with Tennispro.eu
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We’re very sorry to hear about your dissatisfaction with our return policy. As shipping represents a significant cost, we are unable to cover shipping fees for returns and we do our best to ensure our customers are aware of this. Through our FedEx return label service, we are nevertheless able to reduce the cost of returns for our customers and we do not charge additional shipping for exchanges. Thanks to your message however, we are reviewing the information on our website to determine how we may streamline the return process in the future.
Regards,
Customer Satisfaction Team
Jun 30, 2023
Verified review
They charged me extra for more strings, but their system did not show it at first. Very disappointing and it took 2 weeks for customer service to ship the product. Long delay cause their system did not calculate the correct string amount needed. Customer service was unprofessional and just ignored my concerns with the delays.
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We sincerely apologize for the confusion regarding our stringing service. You had ordered a 6-meter string instead of the full 12 meters needed to string your racquet. Some customers prefer to use two 6-meter strings which is why our system allowed your order to be placed. Our customer service team notified you of the issue the day after receiving your order, but we did not receive your response until 5 days later. We strive to provide the most efficient service possible, but we are unable to make changes to an order without our customers’ approval.
Regards,
Customer Satisfaction Team
Jun 5, 2023
Verified review
Shipping is appallingly slow
Delivery. Ordered over a week ago and still not arrived. Understand that shipping is out of the control of Tennis Pro but I would expect items to be delivered in under a week. Meant to arrive 3 days ago according to UPS and no update, nothing! Very disappointing
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Answer by tennispro.eu
Jul 11, 2023
Hello,
We are sorry to hear about your negative experience with our carrier. We have opened a claim and reimbursed you as soon as UPS notified us that they have lost your order. We are sorry for the inconvenience caused.
Regards,
Customer Satisfaction Team
Jun 9, 2023
Verified review
Returns are a nightmare. Hard to find how to do it on their site. Obsolete phone numbers. Had to email to get a label i had paid €15 for to return shoes for a different size. Had to email them again to organise collection. Too hard.
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We’re very sorry to hear about your negative experience with our return process and we thank you for your feedback. For our EU customers, we offer the possibility to purchase a FedEx return label as a service intended to simplify the return process and to reduce the cost of shipment for our customers. Thanks to your message, we are reviewing the information on our website to determine how we may streamline this process in the future.
Regards,
Customer Satisfaction Team
Oct 26, 2023
Verified review
Delivery time
It took a week to get the order for the delivery company. The total delivery time to Finland was quite goog - 6 working days.
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Dec 2, 2023
Verified review
WWW page is misleading - not receiving what I've ordered.
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Jul 11, 2023
Verified review
My order was going one week … when you…
My order was going one week … when you say 40-70 hours.
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