tennispro.eu

Reviews:

The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)

I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...

Wide product range and good offers. Ordering process is not always smooth. Deliverytime from order to packing seems to be long. Delivery is not updating on my page real time. Customer service is helping fast

Delivery is handled by DHL in Germany which made an error in delivery. I don’t even know where the shoes are now despite the status showing “delivered”.

Faster processing of an order paid via bank transfer 3-4 working days for only processing the order seems slightly long.

I would not recommend in Romania, the products are fine, they are arriving in 2-3 weeks usually, when i made the order I specifically paid for DHL, but they give the transport to a local company named Cargus and they messed up the order twice. I’m still waiting for the wilson clash, they’ve mistaken my adress, twice. They don’t respond to phone, nothing. I’m just waiting for their mercy.

Overall, the buying experience was very positive with a visually appealing site, competitive prices, and fast shipping. However, the inconvenience of a €15 return shipping fee for an ill-fitting product detracted from the overall satisfaction.

I ordered and paid for a tennis bag that you didn't actually have. The money was returned to me, but I lost time

Delivery takes toooo long

They accept the returns, but payment is yours to make and when I paid for a fedex label it took them over a week to respond and tell me I can’t return that way either. Luckily I went to the post office before hearing back. If I would have waited for their response I would have missed my return window. Once product was received there was no problem with them initiating the return. It just takes more work than other businesses I normally purchase from.

Delivery process and prices were very good, but return process is not free of charge, which is a standard nowadays with other online-shops, so I was disappointed and probably will not order anymore unless it is a product, where I am sure, I will not have to return it.

Hi, I'm dissapointed in stringing service that was made to my babolat pure aero RAFA edition. Right after the 1st time I played with my new racquet, the stings went bad. Please look at the photo.

There were problems with a gift certificate that didn't work. It was not pleasant! I keep waiting for the delivery order, I think they just forgot about me when I called and reminded them.

Poor customer service. Phones only open half a day. Tracking link to monitor delivery not working and calling yields no answer. Don’t know when or if my package will arrive??

Please add delivery methods other than UPS. UPS service in Finland is extremely poor, parcels never come on time and are often transferred to some weird locations.

Delivery way too slow for no reason when other companies within Europe can get orders to Ireland within 1-2 days. Cancelled as a result.

Firstly delivery is so slow. Over a week for an item from Mainland Europe to Ireland!! Secondly, the cost of returns negates any benefit in using the site. Most major retailers have free or low cost returns. €15 to return an item when added to the €7.90 to have it delivered means I won’t use the site again. Lots of other suppliers out there with better or no cost options.

Still haven't received my package. Could improve delivery, or put other suggested delivery dates.