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Top positive review
euroflorist.de/en customer
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Jul 1, 2023
Verified review
Used EuroFlorist at the last minute as our flight was cancelled just before take off and we were now unable to get to my brothers Wedding. EuroFlorist does a same day delivery service to Berlin and it works, great job thanks.
Would recommend EuroFlorist services, for when you find you can't be there in person because its not so Easy to Jet away.
Dear Hanna,
I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother?
Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company.
Kind regards,
Irina Bruckner
On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote:
Guten Tag,
Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung.
Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde.
Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen.
Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann.
Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus!
Mit freundlichen Grüßen / Kind regards,
Hannah
Customer Service Euroflorist
Liebe/r Irina,
Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen.
Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können.
Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest.
Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen.
Vielen Dank im Voraus und einen schönen Tag!
Mit freundlichen Grüßen,
der Euroflorist-Kundenservice
Dear Euroflorist staff member,
I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts.
However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday.
I have attached the screenshot from DHL and order details are below.
I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
Local florist said the order was delivered Friday at 7pm… which was a lie. Flowers have never been delivered!!! After enquiry on Monday, heard a new story that nobody was home Friday (not true!) and recipient could come pick up flowers. Wtf…. In the end, still waiting for re-delivery on Monday end of day. Missed the whole pre-weekend surprise on a special day. Will never ordered there again
The customer service department of Euroflorist is very nice, extremely fast responsive on the chat and very helpful.
Their local florists are just completely trustworthy, liars and unreliable
I have order flowers for my wife before. I never had an issue and everything was beautiful. This time flowers were not delivered, I have been trying to contact them via phone (call doesn't connect, advices to contact via email or their webshop) I tried already many times and they haven't contacted. I received an email yesterday saying they couldn't see the information, I forwarded them the info, no reply anymore.
If anyone for Euroflorist reads this please contact me asap. Invoice Nr.: DE6300286
Answer by euroflorist.de/en
12 days ago
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
euroflorist.de/en customer
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Sep 1, 2023
Verified review
Flowers did not arrive on the day asked for (my wife's birthday). I ordered five days in advance to make sure there would not be a problem. The company is refusing to cancel the order and reimburse me. Disgusting service.
Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer,
as we have already told you. your package may be delayed up to 2 days via a courier service (DHL/DPD) how you also can read on our website when you order via a courier service. Youre Package arrived the next day.
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
Report review
5 days ago
Verified review
It has been a week and I the package hasn’t arrived yet. The customer service email is not responsive as well. Do not order from this store
euroflorist.de/en customer
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4 days ago
Verified review
They did not deliver.. I triple checked the address. Said they could not deliver. They will not refund
euroflorist.de/en customer
Report review
12 days ago
Verified review
Not helpfull support team, also flowera havent been delivered to home
Answer by euroflorist.de/en
8 days ago
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
euroflorist.de/en customer
Report review
Sep 7, 2023
Verified review
Delivery service
Answer by euroflorist.de/en
Sep 8, 2023
Dear costumer,
Please let us know what wasnt good about the delivery.
Feel free to contact us per email.
Herzliche Grüße,
Kundenservice Team Euroflorist
euroflorist.de/en customer
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7 days ago
Verified review
Sent too late
euroflorist.de/en customer
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Sep 16, 2023
Verified review
Awful cover
Answer by euroflorist.de/en
12 days ago
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
euroflorist.de/en customer
Report review
Jul 31, 2023
Verified review
This is about the 5th time i have used…Excellent service and quality!
This is about the 5th time i have used the service of Euroflorist and i can highly recommend them. They always deliver ontime and the quality of the flowers and flroists selected whichever country you send from is exceptional. I live in Switzerland and often send flowers abroad and i have not been disappointed.
Answer by euroflorist.de/en
Aug 31, 2023
Dear Nathan,
It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient.
Thank you for quickly sharing your experience, until next time!
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
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Aug 15, 2023
Verified review
Cannot give opinion as gift has not yet arrived
Cannot give opinion as gift has not yet been delivered and is not due for delivery till 26 august. Also till flowers are delivered I have no idea what they look like and rely on recipient to tell me.
Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
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Aug 7, 2023
Verified review
Most recent order to Germany exceeded expectations. It’s crazy important to me, to be able to help my son and daughter in law celebrate important dates.
Answer by euroflorist.de/en
Aug 10, 2023
Dear Emcmillan,
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
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Aug 11, 2023
Verified review
Very impressive…first timer with you…
Very impressive…first timer with you folks and it was a perfect delivery in every way! I will definitely use you with my future German deliveries!
Answer by euroflorist.de/en
Aug 15, 2023
Dear George,
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
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Aug 5, 2023
Verified review
Flowers not delivered as advertised and not good value - roses were brown next day
Answer by euroflorist.de/en
Aug 10, 2023
Dear Mogs,
Thank you for your order and your feedback.
We deeply regret to hear that the delivered flowers did not meet your expectations.
Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
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Aug 27, 2023
Verified review
despite the wrong house number I gave, the flowers were delivered correctly!
Answer by euroflorist.de/en
Aug 31, 2023
Dear customer,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
Report review
Aug 2, 2023
Verified review
Fast and reliable service.
No complaints whatsoever.
I highly recommend it.
Answer by euroflorist.de/en
Aug 31, 2023
Dear customer,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
Report review
Aug 15, 2023
Verified review
Always happy with Euroflorist.I will use them again for sure!
Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer,
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
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Aug 19, 2023
Verified review
Fantastic selection of arrangements and reasonable prices.
Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer,
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
Warm regards,
Customer Service Team Euroflorist
euroflorist.de/en customer
Report review
Aug 14, 2023
Verified review
Beautiful selection, good prices and prompt delivery.
Answer by euroflorist.de/en
Aug 15, 2023
Sehr geehrte/r Ralphmans,
Vielen Dank für das Teilen dieser perfekten Bewertung und für Ihre Bestellung. Toll, dass alles zu Ihrer vollsten Zufriedenheit verlaufen ist und Sie von unserem Service überzeugt sind.
Wir hoffen Sie bald wieder auf unserer Website begrüßen zu können.
Herzliche Grüße,
Kundenservice Team Euroflorist
euroflorist.de/en customer
Report review
Aug 13, 2023
Verified review
Excellent service and kept me informed of my order
Answer by euroflorist.de/en
Aug 15, 2023
Dear Roy,
Vielen Dank für Ihre Zeit Ihre Erfahrung mit uns zu teilen.
Wir sind sehr glücklich zu hören, dass wir Sie mit unserer einfachen, schnellen und frischen Lieferung beeindrucken konnten.
Gerne würden wir Sie für Blumengrüße in der Zukunft wieder als Euroflorist Kunde begrüßen.
Herzliche Grüße,
Kundenservice Team Euroflorist
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