euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for euroflorist.de/en

 Sort by  
Relevance
Nov 12, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Nov 13, 2023
Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service
Nov 3, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Nov 6, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 25, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 26, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
MP
Martina P.
Duisburg
Oct 16, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 17, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 16, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 17, 2023
Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service
Oct 13, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 16, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 10, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 11, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
RS
Richard S.
Tuscaloosa
Oct 6, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 2, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 2, 2023
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Sep 27, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 2, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Sep 26, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 2, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Sep 24, 2023
 Verified review
Report review
Sep 21, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Sep 22, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Sep 9, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 30, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 9, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Aug 15, 2023
Sehr geehrte/r Npascari, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 8, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r V. Dimitriev, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 7, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r Fullerene, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 3, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r Skennatty, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist