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Top positive review
Oct 8, 2023
Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Dear Hanna,
I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother?
Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company.
Kind regards,
Irina Bruckner
On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote:
Guten Tag,
Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung.
Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde.
Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen.
Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann.
Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus!
Mit freundlichen Grüßen / Kind regards,
Hannah
Customer Service Euroflorist
Liebe/r Irina,
Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen.
Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können.
Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest.
Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen.
Vielen Dank im Voraus und einen schönen Tag!
Mit freundlichen Grüßen,
der Euroflorist-Kundenservice
Dear Euroflorist staff member,
I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts.
However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday.
I have attached the screenshot from DHL and order details are below.
I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
Ordering your product over the Internet is very simple.
It was delivered when promised.
However, I have ordered your product three times now and each time it does not match the illustration picture presented when ordering. I’m not sure if you can do anything about this as there are many different flowers and not all are available in every florist shop. Perhaps present a simpler picture\sample in order to have the actual product surpass the picture in quality and presentation. I will use your services again in the future with a better understanding of what to expect.
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Answer by euroflorist.de/en
Oct 30, 2023
Hello,
Thank you for ordering and or sharing your review.
We are deeply sorry to not have met your expectations concerning the delivered flowers.
Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape.
The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid.
Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique.
Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter.
Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Jul 1, 2023
Verified review
Used EuroFlorist at the last minute as our flight was cancelled just before take off and we were now unable to get to my brothers Wedding. EuroFlorist does a same day delivery service to Berlin and it works, great job thanks.
Would recommend EuroFlorist services, for when you find you can't be there in person because its not so Easy to Jet away.
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Answer by euroflorist.de/en
Jul 3, 2023
The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers.
Sep 23, 2023
Verified review
Good arrangement
Nice flower arrangement even if the “”large” size was a bit smaller than I had hoped for. Plus the flower variety was a bit less than I’d imagined. Delivery was also a day late. But, overall, it was a good arrangement & the recipient seemed pleased.
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Oct 4, 2023
Verified review
Had flowers delivered with 2 hours of order . The flowers was nice but not what I ordered so a little disappointed for the price of €61
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Answer by euroflorist.de/en
Oct 5, 2023
Hello,
Thank you very much for your order and your feedback.
We very much regret to read that the delivered flowers fell short of your expectations.
Certainly, we will assist you in regards to your concern and are kindly asking you to send a photo of the delivery to info@euroflorist.de so we can follow up on this. We will get back to you as quick as possible, after reviewing the case.
We sincerely apologize for any experienced inconveniences.
Warm regards,
Customer Service Team Euroflorist
Sep 17, 2023
Verified review
Great Service
I got great service from Euroflorist and guaranteed satisfaction.
I was impressed and will certainly use them again in the future.
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient.
Thank you for quickly sharing your experience, until next time!
Warm regards,
Customer Service Team Euroflorist
Nov 20, 2023
Verified review
Great idea
I like the service in General, I can send flowers to anyone (most places) in the world
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Answer by euroflorist.de/en
Nov 21, 2023
Good Day,
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
Warm regards,
Euroflorist Customer Service Team
Aug 7, 2023
Verified review
Double check the quantity of flowers provided.
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Jpodwats,
Thank you for your order and your feedback.
We deeply regret to hear that the delivered flowers did not meet your expectations.
Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de.
Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Guten Tag,
Klasse, dass alles reibungslos verlaufen ist, und Sie kurz teilen, mit unserem Service voll zufrieden zu sein.
Vielen Dank für Ihre Zeit und Ihre Bestellung.
Herzliche Grüße,
Kundenservice Team Euroflorist
Hello,
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
Warm regards,
Customer Service Team Euroflorist
Nov 21, 2023
Verified review
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Nov 12, 2023
Verified review
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Answer by euroflorist.de/en
Nov 13, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Oct 16, 2023
Verified review
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Answer by euroflorist.de/en
Oct 17, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Sep 21, 2023
Verified review
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Answer by euroflorist.de/en
Sep 22, 2023
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Jul 3, 2023
Verified review
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Answer by euroflorist.de/en
Jul 4, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jul 22, 2023
Verified review
Euroflorist requested 90+ year old to pick up her wilted present after 4 days it was due for delivery in 30 degree summer heat!
Dear Hanna,
I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother?
Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company.
Kind regards,
Irina Bruckner
On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote:
Guten Tag,
Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung.
Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde.
Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen.
Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann.
Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus!
Mit freundlichen Grüßen / Kind regards,
Hannah
Customer Service Euroflorist
Liebe/r Irina,
Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen.
Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können.
Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest.
Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen.
Vielen Dank im Voraus und einen schönen Tag!
Mit freundlichen Grüßen,
der Euroflorist-Kundenservice
Dear Euroflorist staff member,
I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts.
However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday.
I have attached the screenshot from DHL and order details are below.
I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
Report review
Answer by euroflorist.de/en
Jul 27, 2023
Dear Irina
Thank you for having taken your time to share your feedback.
We are very sorry to read that your flowers could not be delivered as desired.
Kindly note, that you have chosen a product, which is delivered via DHL (postal service) and has been communicated to you several times during the order process.
If DHL does not meet the recipient upon delivery it is normal for them to place a note, stating the nearest packing station, in the letter box. The recipient can pick up the package there during opening times.
Despite the longer delivery time the flowers stay fresh as they are being provided with water throughout their travels.
Please take our apologies for any inconveniences you might have experienced.
Please send us an email with information about the order, so we ar eable to help you faster. We can of courser send a new bouqet and take any action needed.
Warm regards,
Customer Service Team Euroflorist
Jul 16, 2023
Verified review
Late delivery
Delivery of my international order for a bouquet of flowers, which I tracked as despatched on Friday 14th July (yesterday), is now delayed till the next working day (Monday 17th July).
I ordered the flowers 4 days before the exact date of a family birthday (Saturday 15th July) but even so they will arrive days late and probably in less than good condition.
To quote a previous reviewer: "What is the point on sending the flowers on special occasions. The date of delivery should be on time and that is the whole point of your service."
The fact that there may be a delay in delivery should at the very least be made much clearer on the website. One of the main headings is misleading "Same-Day Delivery Handtied By Our Local Partner Florists" If it does not apply to all your bouquets, that is not immediately clear.
On the chatline there is no attempt to apologise or compensate.
Date of experience: 15 July 2023
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Answer by euroflorist.de/en
Jul 17, 2023
Thank you for using our service and for your review. We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences. Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date. We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Sep 25, 2023
Verified review
How the online flower service failed to meet your expectations and caused you dissatisfaction
I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
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Sep 16, 2023
Verified review
Total waste of money and very very poor customer service. I have had to resort to contacting the CEO Magnus to get this resolved.
Antigoni (or whatever his name is) completely ignored my points i.e. no message card, no box of chocolates, day later than advised, DHL obviously did not try to deliver as my niece was there and she had to send someone to pick up package!
NOW TODAY - 16.9
The bottle of Prosecco is flat, no fizz nothing!
Antigoni kept going on about DHL and offered a 20% voucher whilst not telling me where the chocolates and message card was. Was DHL responsible for that as well???
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. As we can see we are in contact with you to find a proper solution. Thank you for your patience.
Warm regards
Euroflorist Customer Service
Sep 25, 2023
Verified review
Order not delivered, untrustworthy florist
Local florist said the order was delivered Friday at 7pm… which was a lie. Flowers have never been delivered!!! After enquiry on Monday, heard a new story that nobody was home Friday (not true!) and recipient could come pick up flowers. Wtf…. In the end, still waiting for re-delivery on Monday end of day. Missed the whole pre-weekend surprise on a special day. Will never ordered there again
The customer service department of Euroflorist is very nice, extremely fast responsive on the chat and very helpful.
Their local florists are just completely trustworthy, liars and unreliable
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