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Top positive review
Oct 8, 2023
Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Dear Hanna,
I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother?
Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company.
Kind regards,
Irina Bruckner
On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote:
Guten Tag,
Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung.
Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde.
Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen.
Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann.
Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus!
Mit freundlichen Grüßen / Kind regards,
Hannah
Customer Service Euroflorist
Liebe/r Irina,
Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen.
Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können.
Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest.
Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen.
Vielen Dank im Voraus und einen schönen Tag!
Mit freundlichen Grüßen,
der Euroflorist-Kundenservice
Dear Euroflorist staff member,
I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts.
However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday.
I have attached the screenshot from DHL and order details are below.
I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
Excellent quick service when ordering from UK for Germany. The flowers were very nice and delivery was very quick. Would use the company again.
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Answer by euroflorist.de/en
Jun 14, 2023
Hello,
What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good.
Thank you so much for quickly sharing your experience and for your warm words.
Warm regards,
Customer Service Team Euroflorist
Oct 18, 2023
Verified review
The bouquet was beautifully arranged and delivered to a neighbour as requested. I will definitely use their Service again in the future.
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Answer by euroflorist.de/en
Oct 19, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Oct 4, 2023
Verified review
Had flowers delivered with 2 hours of order . The flowers was nice but not what I ordered so a little disappointed for the price of €61
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Answer by euroflorist.de/en
Oct 5, 2023
Hello,
Thank you very much for your order and your feedback.
We very much regret to read that the delivered flowers fell short of your expectations.
Certainly, we will assist you in regards to your concern and are kindly asking you to send a photo of the delivery to info@euroflorist.de so we can follow up on this. We will get back to you as quick as possible, after reviewing the case.
We sincerely apologize for any experienced inconveniences.
Warm regards,
Customer Service Team Euroflorist
Nov 11, 2023
Verified review
Wonder flowers
Second time I’ve bought from this company. Beautiful flowers and you get exactly what you pay for. Will be using them for years to come!
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Answer by euroflorist.de/en
Nov 13, 2023
Hello,
What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good.
Thank you so much for quickly sharing your experience and for your warm words.
Warm regards,
Customer Service Team Euroflorist
Oct 7, 2023
Verified review
Perfect service and on time delivery, flowers were presented as shown in photos and of very good quality. Will definitely use again.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Sep 17, 2023
Verified review
Great Service
I got great service from Euroflorist and guaranteed satisfaction.
I was impressed and will certainly use them again in the future.
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient.
Thank you for quickly sharing your experience, until next time!
Warm regards,
Customer Service Team Euroflorist
Sep 14, 2023
Verified review
On time funeral wreath
On time! Beautiful wreath! Communication of delivery was perfect!
The wreath was prepared like a piece of art.
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient.
Thank you for quickly sharing your experience, until next time!
Warm regards,
Customer Service Team Euroflorist
Oct 30, 2023
Verified review
Great service great selection of bouquets very happy with the service would definitely use euroflorist again
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Answer by euroflorist.de/en
Oct 31, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Sep 21, 2023
Verified review
Flowers and card went to the recipient in time and everything looked great, very happy with the purchase.
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Answer by euroflorist.de/en
Sep 22, 2023
Hello,
Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order.
Warm regards,
Customer Service Team Euroflorist
Oct 11, 2023
Verified review
Great service. An email or text to confirm flowers have been delivered would make it even better.
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Answer by euroflorist.de/en
Oct 12, 2023
Hello,
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
Warm regards,
Customer Service Team Euroflorist
Sep 28, 2023
Verified review
The condition of the flower was very good, delivery was made within the specified time.
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for taking a moment to review your experience with us. It is a huge pleasure to have convinced you of our service and we hope you will be thinking of us when feeling like sending flowers again.
Nov 20, 2023
Verified review
Great idea
I like the service in General, I can send flowers to anyone (most places) in the world
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Answer by euroflorist.de/en
Nov 21, 2023
Good Day,
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
Warm regards,
Euroflorist Customer Service Team
Jul 25, 2023
Verified review
Very accommodating to international business, and delivery options were great
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Answer by euroflorist.de/en
Jul 27, 2023
Dear client,
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
Warm regards,
Customer Service Team Euroflorist
Aug 27, 2023
Verified review
despite the wrong house number I gave, the flowers were delivered correctly!
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Aug 2, 2023
Verified review
Fast and reliable service.
No complaints whatsoever.
I highly recommend it.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Dec 11, 2023
Verified review
The florist they picked was top-rate!
The florist they picked was top-rate - absolutely beautiful arrangement!
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Answer by euroflorist.de/en
Dec 12, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Nov 29, 2023
Verified review
Ease of ordering, can’t comment on flowers as they are a gift to Germany.
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Answer by euroflorist.de/en
Nov 30, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jul 15, 2023
Verified review
Good tracking system, recipient says flowers are fresh and good quality
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Answer by euroflorist.de/en
Jul 17, 2023
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
It was easy to send flowers to Germany when I don’t speak German!
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer,
The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers.
Warm regards,
Customer Service Team Euroflorist
Oct 7, 2023
Verified review
Excellent service. Beautiful flowers! Great overall experience.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello,
What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good.
Thank you so much for quickly sharing your experience and for your warm words.
Warm regards,
Customer Service Team Euroflorist
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