r2-bike.com- Logo - reviews

r2-bike.comReviews

: 4,196Excellent

4.88

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Oct 8, 2019
updated on: Sep 27, 2022
r2-bike.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At r2-bike.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Oct 8, 2019
updated on: Sep 27, 2022
r2-bike.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At r2-bike.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for r2-bike.com

1,347 verified reviews in the last 12 months

4,196 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Mar 29, 2022
This is the best online bike parts supplier I've worked with in the past 3 years. Not only do they offer a vast selection of parts in stock but also offer different shipping options all of which are fairly priced and well timed. During the last months before the start of a racing season, I had to place almost daily orders of bits I had missing or upgrades needed. R2 were always ready to help, offer advise and support and discuss technical alternatives as needed. By far no other supplier comes near R2 - keep up the brilliant service guys
Report review

Show all positive reviews

the most relevant critical review


Dec 9, 2021
Customer service was useless. I informed them that one of my order is late (2weeks into the shipment), all they did was tell me to wait another 2 weeks before they can ask DHL. Their competitors once you request an investigation, will open one as soon as they get your request, R2 told me to wait 2 weeks, then wait another 3-5weeks for the investigation. Funny thing was, when I told them about the issue, I had a few more orders that were ordered from R2 before and after I made the order that still has not arrive, and all of those arrived in the estimated time, only this one has not, its been about 48days since my order and they are ignoring it, to force me to wait another 2-3weeks. Their competitors, BikeComponents and BikeDiscount has definitely better customer service and is overall a better shop.
Report review

Show all critical reviews

Reviews for r2-bike.com

Filter 
 Sort by Relevance 
 Verified review
Dec 19, 2021 
Produit non reçu , par contre paiement effectué et retiré , déçue😫
Report review
Answer by r2-bike.com
Dec 21, 2021
Thank you for your feedback. The ordered item is very hard to get. There was already a notificaton in the shop for a longer delivery time. Unfortunately our supplier has postponed the delivery again at a later time. We are sorry for the circumstances and long waiting time. You can cancel the order at any time. If you want to cancel your order, please send an e-mail to support@r2-bike.com. Best regards r2-bike
 Verified review
Oct 29, 2021
They could not deliver what was ordered and confirmed
Report review
Answer by r2-bike.com
Nov 1, 2021
Thanks for your feedback. We are sorry that one of your ordered items is still not available. We've got a delivery from our supplier, but it was not enough to satisfy all orders from our customers. Unfortunately that can happen during the crisis. Especially the bike industry have huge problems with delivery times. We ask for your understanding. If you want to change your order please feel free to contact us under support@r2-bike.com. Best regards r2-bike
 Verified review
Mar 17, 2022
My orders are delayed for days now
Report review
 Verified review
Feb 25, 2022
They don’t respond to emails
Report review
Answer by r2-bike.com
Feb 28, 2022
Thank you for your feedback. As we told you we already take care about the delay in the delivery process. If DHL is not able to deliver the parcel shortly we will send the order again. If you have any further questions please send an e-mail to support@r2-bike.com or respond to an excisting conversation. Thank you for your understanding. r2-bike
 Verified review
Oct 31, 2021 
Waren nicht geliefert
Report review
Answer by r2-bike.com
Nov 1, 2021
Vielen Dank für dein Feedback. Der von dir bestellte Artikel war in der gewünschten Menge nicht ausreichend ab Lager verfügbar. Dazu haben wir im Bestellprozess einen Hinweis gegeben. Sobald der fehlende Artikel wieder ab Lager verfügbar ist, informieren wir dich per E-Mail. Vielen Dank für dein Verständnis. Viele Grüße r2-bike
 Verified review
Apr 21, 2022
Report review
 Verified review
Jan 12, 2022
Report review
Answer by r2-bike.com
Jan 13, 2022
Thank you for your feedback. If you have any problems with your order or the goods please don't hesitate to contact us! -> support@r2-bike.com We look forward to help you. Best regards r2-bike