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Top positive review
Dec 27, 2023
Verified review
Ordering was so simple and straightforward. The puzzles arrived on time despite being ordered very close to Christmas, and the quality was really fantastic - they look and feel like the best jigsaws you would buy anywhere.
I would have liked it to be easy to save puzzles during the ordering process so you could come back to them if you need to leave during the process, but other than that the service was flawless.
Puzzle you offer an exceptional service....Then ruin it by sending the gift in a box with 'Puzzle You' written all over it......A Christmas present for my wife is now ruined, because she accepted the delivery and it was blatantly obvious what the gift was..........A little forethought from a company who's products will be 99.9% gifts would have been nice!
You probably might have had activated the auto-fill function while filling in the address, as there was an error in the address details, which prevented AnPost from delivering your parcel. We have now forwarded the right address to AnPost, so that they can deliver your parcel now soon.
Dec 11, 2023
Verified review
The box & outside wrapper was wet
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Answer by puzzleYOU IE
Dec 13, 2023
As a producer of high quality puzzles it is really disappointing to get 2 stars deducted for bad weather and a stupid courier driver.
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