louis-moto.dkReviews:
648 reviews in the last 12 months3,516 total reviews
Excellent
Top positive review
Jan 8, 2024
Verified review
Oh man....................what a wonderful shop.
I have been buying quality items for my motorcycles and motorcycle travels since soon after the shop existed.
So great selection.
It would be hard to say would should be bettered.
But sometimes when I have been fond of a product for years, it suddenly disappears.
It would be great if Louis was better at leaving these products on the site and if non-available, point in directions of what could replace this product.
Maybe also more motorcycle model specific items to fit such as bash plates, luggage racks, crash bars, bar rizers, seats, footpegs etc. etc.
I will get back.
;-)
Read more
Top negative review
Aug 24, 2023
Verified review
Dear Louis - moto.dk,
First i bought a KN filter on Louis website, everything went OK.
Then I made another order on your website for some hepco-becker items. I made the order 14th of Aug, on the 16th of Aug you withdrew the full amount (approx 500 euro) from my acount and then nothing... no order number, no status e-mail, nothing! It's now the 25th of Aug, please give me / your costumer a status update.
Kind regards,
Tine Falk
Read more
Reviews for louis-moto.dk
10 days ago
Verified review
Report review
Mar 23, 2024
Verified review
jeg har bestilt 3x10 hættemøtrikker men kun modtaget 2x10 - derfor den lave rating
Report review
Answer by louis-moto.dk
Mar 23, 2024
Thank you for your review.
Unfortunately, your order resulted in 3 direct deliveries from different Louis shops (we had no stock left in our main warehouse in Hamburg).
One parcel obviously never arrived, we would like to apologise for this.
We will contact you again directly to find a solution for this case.
Greetings from Hamburg - Your Detlev Louis Team
Feb 10, 2024
Verified review
Takes ages to get your money back in a return case!!
Report review
Answer by louis-moto.dk
Feb 10, 2024
Thank you for your review.
We usually take a few days to process a return and in your case an automated refund via PayPal within two days after completion of the return process.
For further questions, we kindly ask you to contact us directly either via service@louis.de or tel:088741105.
Your Louis Team
Feb 10, 2024
Verified review
Report review
Jul 28, 2023
Verified review
Reviewed wrong boot - poor service
Reviewed wrong boot. Informed customer service about error on your homepage and they confirmed that I will receive the correct boot - not!
Really bad customer service😑 - they do not really read the email and don't seem to care.
Report review
Answer by louis-moto.dk
Aug 1, 2023
Thank you for your review.
We are very sorry for the obvious wrong delivery.
Our customer service will correct the stock in question a second time, but you could certainly risk a second order right now.
The case was somewhat confusing; mixed stocks had resulted from an error.
Greetings from Hamburg - Your Detlev Louis Team
Aug 4, 2023
Verified review
Missing piece, contacted support, bur no answer
Report review
Answer by louis-moto.dk
Aug 7, 2023
Thank you very much for your evaluation.
We ordered the missing parts from the supplier after receiving your first email but unfortunately failed to inform you - we apologise!
The parts should also arrive in the course of this week. We will forward them to you as soon as we receive them.
Your Louis Team
Nov 9, 2023
Verified review
Look at my purchase and return comments
Report review
Answer by louis-moto.dk
Nov 9, 2023
Dear Mr. Tonning,
thank you for your review.
We will get in contact with you directly.
Your Louis Team
Sep 15, 2023
Verified review
Wrong visir. Not prepred for pins
Report review
Answer by louis-moto.dk
Sep 18, 2023
Thanks for your opinion .
You can send us the wrong product back for refund .
Please contact us by email to help you to find the right product .
Service@louis.de