louis-moto.dkReviews:
648 reviews in the last 12 months3,516 total reviews
Excellent
Top positive review
Jan 8, 2024
Verified review
Oh man....................what a wonderful shop.
I have been buying quality items for my motorcycles and motorcycle travels since soon after the shop existed.
So great selection.
It would be hard to say would should be bettered.
But sometimes when I have been fond of a product for years, it suddenly disappears.
It would be great if Louis was better at leaving these products on the site and if non-available, point in directions of what could replace this product.
Maybe also more motorcycle model specific items to fit such as bash plates, luggage racks, crash bars, bar rizers, seats, footpegs etc. etc.
I will get back.
;-)
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Top negative review
Aug 24, 2023
Verified review
Dear Louis - moto.dk,
First i bought a KN filter on Louis website, everything went OK.
Then I made another order on your website for some hepco-becker items. I made the order 14th of Aug, on the 16th of Aug you withdrew the full amount (approx 500 euro) from my acount and then nothing... no order number, no status e-mail, nothing! It's now the 25th of Aug, please give me / your costumer a status update.
Kind regards,
Tine Falk
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Reviews for louis-moto.dk
Apr 4, 2024
Verified review
Brake pads, not samme batch
Hi, I ordered 2 front disc brakes and pads for my BMW R100S. Brembo dish was fine. Brake pads was shipped from 2 different places and are not from same batch which I consider to be important. Pads are TRW MCB17
Regards /Per
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Answer by louis-moto.dk
Apr 10, 2024
Thank you for your review.
We have sent you a separate email which should have solved the problem.
Best regards
Your Louis Team
7 days ago
Verified review
God produkt and fair prices.
But Long deleverytime if you look arround,,,
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Apr 5, 2024
Verified review
Perfekt
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10 days ago
Verified review
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Mar 23, 2024
Verified review
jeg har bestilt 3x10 hættemøtrikker men kun modtaget 2x10 - derfor den lave rating
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Answer by louis-moto.dk
Mar 23, 2024
Thank you for your review.
Unfortunately, your order resulted in 3 direct deliveries from different Louis shops (we had no stock left in our main warehouse in Hamburg).
One parcel obviously never arrived, we would like to apologise for this.
We will contact you again directly to find a solution for this case.
Greetings from Hamburg - Your Detlev Louis Team
Feb 17, 2024
Verified review
Items were missing from one of the deliveries, and the replacement that was sent as follow-up was not the correct item.
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Feb 10, 2024
Verified review
Takes ages to get your money back in a return case!!
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Answer by louis-moto.dk
Feb 10, 2024
Thank you for your review.
We usually take a few days to process a return and in your case an automated refund via PayPal within two days after completion of the return process.
For further questions, we kindly ask you to contact us directly either via service@louis.de or tel:088741105.
Your Louis Team
Feb 10, 2024
Verified review
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Jan 25, 2024
Verified review
Not the fastest, but ok....Transport pricing for small products are to high.
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Answer by louis-moto.dk
Jan 25, 2024
Thank you for your review.
We would love to be able to process deliveries from Hamburg to Denmark much more quickly.
Unfortunately, the average delivery time is somewhat longer than for deliveries within Germany.
With regard to postage costs, an order for a lower value of goods is always worth considering (and perhaps such an order may then be expanded).
Greetings from Hamburg - Your Detlev Louis Team
Aug 24, 2023
Verified review
Dear Louis - moto.dk,
First i bought a KN filter on Louis website, everything went OK.
Then I made another order on your website for some hepco-becker items. I made the order 14th of Aug, on the 16th of Aug you withdrew the full amount (approx 500 euro) from my acount and then nothing... no order number, no status e-mail, nothing! It's now the 25th of Aug, please give me / your costumer a status update.
Kind regards,
Tine Falk
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Answer by louis-moto.dk
Aug 25, 2023
Thank you for your review.
The two products had to be ordered from the supplier.
The minirack was shipped to you today and we expect to receive the decorative bracket in calendar week 36.
Sep 28, 2023
Verified review
I bought a Bell Bullitt, but the cheekpads that came with the helmet were too big for me, so I wanted to exchange them for a smaller pair. According to the customer service wasn’t possible. They told me I had to buy a new pair of cheekpads. This I think is poor service.
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Answer by louis-moto.dk
Sep 28, 2023
Thank you for your review.
There are no cheek pads or head pads for fine-tuning (if the helmet in question does not fit perfectly) in the scope of delivery of any of the helmets available from us.
These parts for adjusting the fit of the respective helmet must always be purchased as an option. We ask for your understanding in this regard.
Greetings from Hamburg - Your Detlev Louis Team
Jul 28, 2023
Verified review
Reviewed wrong boot - poor service
Reviewed wrong boot. Informed customer service about error on your homepage and they confirmed that I will receive the correct boot - not!
Really bad customer service😑 - they do not really read the email and don't seem to care.
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Answer by louis-moto.dk
Aug 1, 2023
Thank you for your review.
We are very sorry for the obvious wrong delivery.
Our customer service will correct the stock in question a second time, but you could certainly risk a second order right now.
The case was somewhat confusing; mixed stocks had resulted from an error.
Greetings from Hamburg - Your Detlev Louis Team
Sep 1, 2023
Verified review
Der manglede et monterings beslag i æsken.
Efter en del mails frem og tilbage, sendte de et forker. Så har bestilt beslaget i en anden shop
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Sep 29, 2023
Verified review
Jeg har lige købt en Caberg Avalon hjelm, men den kom hverken i sin originale kasse og havde heller ikke en original hjelmpose med.
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Answer by louis-moto.dk
Oct 4, 2023
Tak for din anmeldelse.
Vi beklager, at varerne ikke var i den originale kasse, og at tilbehøret i form af hjelmtasken manglede. Vi sender naturligvis denne hjelmpose gratis inden længe og takker for din forståelse.
Med venlig hilsen fra dit Detlev Louis-team
Aug 1, 2023
Verified review
DELIVERY time is way to slow - from order to recieving - 13days.
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Answer by louis-moto.dk
Aug 1, 2023
Dear Sir
We apologise for any inconvenience caused. We hope that the delivery of your next order will be faster.
Your Louis Team
Aug 4, 2023
Verified review
Missing piece, contacted support, bur no answer
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Answer by louis-moto.dk
Aug 7, 2023
Thank you very much for your evaluation.
We ordered the missing parts from the supplier after receiving your first email but unfortunately failed to inform you - we apologise!
The parts should also arrive in the course of this week. We will forward them to you as soon as we receive them.
Your Louis Team
Dec 9, 2023
Verified review
I still did not recieve my alpinstars boots.
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Answer by louis-moto.dk
Dec 9, 2023
Thanks for your opinion .
According to the track and trace information your order is still on the way .Thanks for your patience .
Nov 9, 2023
Verified review
Look at my purchase and return comments
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Answer by louis-moto.dk
Nov 9, 2023
Dear Mr. Tonning,
thank you for your review.
We will get in contact with you directly.
Your Louis Team
Sep 15, 2023
Verified review
Wrong visir. Not prepred for pins
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Answer by louis-moto.dk
Sep 18, 2023
Thanks for your opinion .
You can send us the wrong product back for refund .
Please contact us by email to help you to find the right product .
Service@louis.de
Nov 2, 2023
Verified review
Pour handling of defect item.
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