Reviews for Athleteshop.dk



Good

4.10/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 483 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 716 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/05/2018
Date of order
30/04/2018
16/05/2018
Desværre, mit engelske rækker ikke til en vurdering, men det har været tilfredsstillende.
3.67
Good

Date of publication
16/05/2018
Date of order
16/05/2018
16/05/2018
Har bestilt min vare 1. Maj. Nu er det d. 16 . Maj og har stadig ikke modtaget min ordre
1.00
Very Poor

Athleteshop.dk replies: 17/05/2018
Thank you for your message. I am sorry to hear that you have not received your order yet. I am sorry for the delay and inconvenience. As soon as we received the item in our warehouse, we can ship it immediately. You then also receive a tracking number of the shipment.

Date of publication
15/05/2018
Date of order
01/05/2018
15/05/2018
I ordered a bicycle chain Wednesday 1 May / and have not received my item on Tuesday, May 15th.
I do not know anything - I can not get through on the info phone number i quote on your wep site.

so all in all is very much disappointed / I have to dirt in a 24 hour bike race this weekend and my bike does not work and soon will not be able to test it because it has no bike chain because you have
1.00
Very Poor

Date of publication
14/05/2018
Date of order
30/04/2018
14/05/2018
Very good
5.00
Excellent

Date of publication
12/05/2018
Date of order
28/04/2018
12/05/2018
Slow response to email for info on delivery hassles. Thought buying from Europe will give more efficient service, but sadly they cannot beat Ebay or Alibaba in terms of aftersales follow up and services on prompt delivery. It works more like one who's only interested in collecting your payment for purchase and to hell with your delivery afterwards. Dragged their feet in giving one timely info
2.33
Poor

Date of publication
11/05/2018
Date of order
26/04/2018
11/05/2018
Slow delivery and missing Real information for est. Delivery.
Dk / Steen
2.00
Poor

Date of publication
08/05/2018
Date of order
22/04/2018
08/05/2018
No problems what so ever. Fast shipping and the items arrived in a well packed cardboard box
5.00
Excellent

Date of publication
08/05/2018
Date of order
07/05/2018
08/05/2018
No delevery
No information when
1.00
Very Poor

Athleteshop.dk replies: 09/05/2018
We're so sorry for the delay in your order. We had some problems with the supplier of this product, but those problems are fixed. We will dispatch your order on Wednesday the latest. We hope you will enjoy your purchase.

Date of publication
07/05/2018
Date of order
23/04/2018
07/05/2018
After 3 times they delayed my order I finally cancelled my order. They won’t receive my recommendations
Now I’m waiting on getting my money back
1.00
Very Poor

Athleteshop.dk replies: 08/05/2018
We're so sorry for the delay in your order. Unfortunately, we experienced difficulties getting your order back in stock. The refund will be on your bank account by the end of week. Please let us know if we can help you with looking for an alternative product which is in stock.

Date of publication
05/05/2018
Date of order
21/04/2018
05/05/2018
No comment right now, still waiting for my order to come
3.00
Fair

Athleteshop.dk replies: 07/05/2018
We're so sorry that your order hasn't been dispatched yet. I have sent you an email regarding your order. We will keep you informed by email.

Date of publication
03/05/2018
Date of order
30/03/2018
03/05/2018
I DON'T RECOMMEND
I had been waiting more than a month for my inline skates and I didn't receive them eventually I got no emails with updates of my order. The way for me to get some information was to call customer service, where I got the wrong information anyway. Now, I am waiting for my money to be returned. Hope, it's gonna happen. Athleteshop is an unreliable and unprofessional company.
1.00
Very Poor

Athleteshop.dk replies: 04/05/2018
We're so sorry that you did not have a good experience with our webshop. After several delays, we unfortunately heard from our supplier that they cannot provide us with Powerslide skates anymore. Your order has been cancelled and I can reassure you that you will receive your refund within 7 working days.

Date of publication
01/05/2018
Date of order
15/04/2018
01/05/2018
For det første tog i pengene før jeg fik mine varer.
For det andet blev min varer forsinket 3 gange.
I skrev at mine varer ville bringes ud med firmaet TNT, men det var PostNord som kom med mine varer, det er lidt forvirrende .
Min ordre bekræftelse som i sendte var på Hollands, det forstår jeg ikke meget af, det burde være på engelsk, så jeg kunne forstå den.
2.00
Poor

Athleteshop.dk replies: 02/05/2018
Thank you for your message. I am sorry to hear you order was delivered later then expected. My apologies for the inconvenience. But I am glad to hear you received the item in good order and we hope to see you again in our webshop

Date of publication
01/05/2018
Date of order
16/04/2018
01/05/2018
Hold jer væk fra denne hjemmeside. Af en eller anden grund bliver de ved med at udsætte ordre. Og man får ingen forklaring på det. Har brugt 1600kr. Tror aldrig jeg ser de peng igen eller det jeg har bestilt.
1.00
Very Poor

Athleteshop.dk replies: 02/05/2018
Thank you for your message. I am sorry to see you did not receive you order yet. I am sorry for the inconvenience. I have sent you an email with more details about your order. Hopefully, we can solve the problem very soon this way

Date of publication
27/04/2018
Date of order
25/03/2018
27/04/2018
Complete amateurs, total incompetent, terrible communication, dishonest and a very boring acquaintance
1.00
Very Poor

Athleteshop.dk replies: 30/04/2018
Thank you for your review. I am sorry to see that you feel this way. Unfortunately, the order had been delayed from the supplier. I am sorry for the inconvenience and we hope to see you again in our webshop in spite of the experience you had.

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
Delayed
1.00
Very Poor

Athleteshop.dk replies: 26/04/2018
Thanks for your review. Our apologies, we do see the order was shipped just a few days before you placed the review, however, so it should definitely be on its way as we speak, just a few days longer than we expected.

Date of publication
24/04/2018
Date of order
02/11/2017
24/04/2018
Ordered 5 next day delivery items but only received one within 5 months. Having trouble in refund.
1.00
Very Poor

Athleteshop.dk replies: 26/04/2018
Thanks for your review. We're sorry to hear that, but the order number you refer seems to have been delivered quickly after you ordered, back in November, so we're not sure what you're referring to. Did you place any other orders with us perhaps?

Date of publication
22/04/2018
Date of order
08/04/2018
22/04/2018
All was fine.
4.00
Good

Date of publication
20/04/2018
Date of order
06/04/2018
20/04/2018
Takes money before sending the goods.
Will not ship to timely delivery time.
I never buy here again.
1.00
Very Poor

Date of publication
18/04/2018
Date of order
03/04/2018
18/04/2018
Mega ringe service ordre bliver rykket flere gange hvor man efter for at vide at den vare man har bestilt ikke længere er tilgængelig LAD VÆRE AT KØBE HOS
1.00
Very Poor

Athleteshop.dk replies: 19/04/2018
Tak for din anmeldelse. Vi er virkelig ked af at høre, at du har det indtryk. Vi forsøgte vores bedste for at levere din ordre, men løb ind i en uventet mangel på lager hos vores leverandør. Vi ser at du siden er blevet refunderet fuldt ud, vi håber at se dig igen.

Date of publication
16/04/2018
Date of order
02/04/2018
16/04/2018
Hurtigt og nemt... intet st klage over...
Kan anbefales :)
5.00
Excellent

Date of publication
13/04/2018
Date of order
28/03/2018
13/04/2018
Achtung Schwindler Mehmen das Geld aber liefern NICHT
1.00
Very Poor

Athleteshop.dk replies: 15/04/2018
Danke für Ihre Nachricht. Ich habe Ihre Bestellung angesehen und ich sehe dass die Ware leider verspätet ist von die Lieferant aus. Entschuldigung für die Unannehmlichkeiten. Es war unerwartet und wir versuchen die Bestellung so schnell wie möglich bei Ihnen zu liefern

Date of publication
12/04/2018
Date of order
26/03/2018
12/04/2018
I still not get the item i bought. In my order confirmation it says I will get it 30/3, we have now 12/4....
1.00
Very Poor

Athleteshop.dk replies: 13/04/2018
We're very sorry to hear that, our apologies. This order was supposed to have been delivered directly by our supplier, so we will get in touch with them directly to see what has gone wrong. We will contact you personally immediately.

Date of publication
11/04/2018
Date of order
27/03/2018
11/04/2018
Shipping vist are high and they charge a fee for using Visa
3.00
Fair

Athleteshop.dk replies: 12/04/2018
Thanks for your review. We're sorry to hear that this might have blindsided you, but both costs are clearly indicated on our website. We did have to ship internationally in your case, which would also explain the shipping fees. But of course, this also helps keeping our product prices as competitive as could be.

Date of publication
11/04/2018
Date of order
04/04/2018
11/04/2018
Everything very good.
4.50
Excellent

Date of publication
05/04/2018
Date of order
22/03/2018
05/04/2018
Absolutely horrible delivery. I am mad how long it took. It should be delivered within 2 workdays but I only received it yesterday. Very unsatisfied and disappointed. I consider complaining earlier and the only reason why I didn't is that I didn't find the email to do so. A product's value is derived not only from it's physical attributes but from it's availability. I needed the new breaks earlier
2.00
Poor

Athleteshop.dk replies: 07/04/2018
Thank you for your message. I checked you order and I see the products were delayed from the supplier a few times. I am very sorry for that delay and inconvenience. I am though glad to hear that you received the products all in good order and we hope to see you again in our webshop

Date of publication
05/04/2018
Date of order
21/03/2018
05/04/2018
Very disappointed. I ordered an aero bottle for my bike and delivery should "only" take aprox. 10 days. Soon after my order was placed, I got an email about out of stock, so delivery was expected a few days later. Now a second email is received. Expected delivery in another two weeks from now. I would probably have bought this item somewhere else if I knew this would take so long.
1.00
Very Poor

Athleteshop.dk replies: 07/04/2018
Thank you for your review. I am very sorry to hear you are waiting so long for your order. Unfortunately, the product has been delayed from the supplier. As soon as we received the cage in our warehouse we will ship it immediately

Date of publication
05/04/2018
Date of order
05/04/2018
05/04/2018
Good
5.00
Excellent

Date of publication
04/04/2018
Date of order
18/03/2018
04/04/2018
It's not a pleasant sales company.
1.00
Very Poor

Date of publication
30/03/2018
Date of order
16/03/2018
30/03/2018
My order still has not been shipped after two weeks and I have not gotten a response to my email about it.
1.00
Very Poor

Athleteshop.dk replies: 31/03/2018
Unfortunately, I cannot find your email in our system. Did you send it to customerservice@athleteshop.com? We're so sorry for the delay in your order and I see that your order indeed has been delayed a couple of times. We're confident that you will receive your order on 13-04. I have added store credit on your account as a compensation for the inconvenience and we hope you'll enjoy your purchase.

Date of publication
26/03/2018
Date of order
11/03/2018
26/03/2018
Exelent
5.00
Excellent

Date of publication
23/03/2018
Date of order
09/03/2018
23/03/2018
Freight cost are very high, delivery time one month....
No wonder the chinese will win the race

Best regards

Kim Staus
2.00
Poor

Date of publication
22/03/2018
Date of order
08/03/2018
22/03/2018
I bourgt 3 pairs of the same shoes same seize but they felt diferent too have on.
2.67
Fair

Athleteshop.dk replies: 23/03/2018
The models might slightly differ, so that could be the reason they feel a bit different. I hope you will still enjoy the items you purchased

Date of publication
20/03/2018
Date of order
06/03/2018
20/03/2018
You did not have my order In Stock and you Said The parcel was sendt but i was not so When I called you they found out and they guy I spoke to was a bit rude
Sorry
3.00
Fair

Athleteshop.dk replies: 21/03/2018
We did not have the product in stock at that moment, but we dit expect new stock. However, we then heard from our supplier that the product couldn't be supplied to us anymore. We're so sorry for the inconvenience. I see that you have by now received the payment back on your bank account.

Date of publication
16/03/2018
Date of order
01/03/2018
16/03/2018
The Delivery is very lond time.
1.67
Poor

Athleteshop.dk replies: 19/03/2018
We're so sorry for the delay. Due to unexpected delivery problems we could not dispatch your order yet, as we haven't received the product in our warehouse yet. We will deliver the goggle to you on Friday. As soon as your order has been dispatched, we will inform you by email.

Date of publication
10/03/2018
Date of order
03/03/2018
10/03/2018
Good, quick and perfect
4.67
Excellent

Date of publication
06/03/2018
Date of order
20/02/2018
06/03/2018
Good service, quick responses and delivery.
5.00
Excellent

Date of publication
02/03/2018
Date of order
14/02/2018
02/03/2018
Quick and easy
5.00
Excellent

Date of publication
24/02/2018
Date of order
24/02/2018
24/02/2018
Meget god kvalitet varer, hurtig levering. Perfect online butik med gode priser. Jeg vil bruge dine sport varer i fremtiden.
5.00
Excellent

Athleteshop.dk replies: 25/02/2018
Thank you for your review Great to hear that you are so satisfied, we are very happy to see you back sometime in our webshop.

Date of publication
23/02/2018
Date of order
08/02/2018
23/02/2018
Super
5.00
Excellent

Date of publication
23/02/2018
Date of order
09/02/2018
23/02/2018
I have try to contakt you, but I can not. I did not wire the adresse korrekt. I wote Anders Larsen
Vejrup Hovedgade, Bramming. The adresse is Vejrup Storegade 64, 6740 Bramming.
5.00
Excellent

Athleteshop.dk replies: 25/02/2018
Thank you for your message. I have checked your order and someone from the customer service will contact you today about the right delivery adress.

Athleteshop.dk customer reviews

Athleteshop.dk

Athleteshop - the number 1 in sporting goods!

Athleteshop is the number one online shop in sporting goods. From football, fitness, sports gadgets, sports eyewear to outdoor products. Our webshop is aimed at individuals as well as businesses. Athleteshops' ambition from day one has been to offer the broadest and most comprehensive range in the field of sports equipment. Over the years Athleteshop has committed quite a few brands and the range now consists of 100,000 products.

Contact
Rostockweg 5
9723 HG Groningen
Netherlands
kundeservice@athleteshop.dk
Athleteshop.dk
Owner
Athlete.nl B.V.
Rostockweg 5
9723 HG Groningen
Netherlands
Trade register
Kamer van Koophandel 01182566
Authorized representative
Y. Solinger
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Athleteshop.dk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.