Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Mar 3, 2024
Verified review
I bought two pairs of linen pants on sale, 1-2 sizes less as recommended. They fit perfect, look and feel amazing! The shipping was fast and secure. NYDJ are my go to for jeans and trousers. They are the best I’ve ever bought.
Speed of receipt of order was good, but incorrect size sent & flagged up on website despite my seeing correct size highlighted - but I didnt check as never crossed my mind there would be an error. Returned wildly incorrect item unopened. 30 secs after receiving ‘email order confirmation’ I emailed ‘customer services’ and no reply/acknowlegement received at all - even a week later. This is first time I have returned to Martens-NYDJ - poor & expensive returns policy/info. Had to ask Post Office for help.
I placed my order on the 20 July and I got a confirmation of order/payment email back from them. Since then I have not heard one thing from them about my order shipping - which it doesn’t appear to have done - or a possible delivery date. Not acceptable. I emailed them 2 days ago for an update but as yet have not had any response
Report review
May 6, 2023
Verified review
I distraught. The jeans ruined a 160 euro pair of cream trainers because they bled dye onto the suede. Brand new trainers. Don't use anything light with the dark jeans because the dye comes off then and rubs off everything. Expensive jeans and expensive trainers ruined. Soooo disappointed
Report review
Apr 30, 2023
Verified review
Enclose return forms with customs paid within each order. Have a phone number so that customers can contact you. I will never use again
Report review
Apr 30, 2023
Verified review
Terribly complicated and expensive to return an item. No one answers the phone number given or replies to emails. Really poor.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.