Ordered an expensive sofa shipped to the US. The price was inclusive of everything, so no hassle with the custom at all. Giuseppe has been very helpful and patient in answering all my questions. The only thing I had a little issue with is that the sofa was not available for quick ship as advertised on the website. I paid in full before I was notified that. Usually for item made to order, you could just paid half the deposit first and paid the remaining half once it is ready to ship. It just happened that the exchange rate of euro to us dollar was on a decline as I was waiting for the sofa to be available for shipment, so paying in full early costed me a couple hundred dollars more:( So definitely agree with some of the previous reviews that the communications within the departments of the company could be improved.