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certified since: May 3, 2021
updated on: Feb 7, 2023
Deplain.com is checked and certified according to the Trusted Shops quality criteria
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Reviews for Deplain.com
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the most relevant positive review
Jul 17, 2022
Fabulous service and amazing sofa from Edra. Dealt with Giuseppe who was great in assisting me in my choice and purchase of this expensive purchase. Freight and delivery to Australia was included in quote and tracking provided so that I could be kept up to date. Highly recommend this online store for designer Italian furniture. Happy with timelines and entire process. Look forward to ordering from Deplain again.
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the most relevant critical review
20 hours ago
Bought 3 tables (similar price) during Black Friday. They did a pricing mistake on one table, and a certain Guliana di Salvo nearly insulted me, telling me I was bad faith after saying that I would happily purchase an additional (smaller) table for the same price (and therefore informing them of their own mistake). Tried to negotiate something customer friendly, to no avail. The worst is that they fully reimbursed me before charging me back again, causing a EUR 150 fee in FX (paid with a foreign credit card). Finally, the first shipment was incomplete, they forgot one of the tables’ tops. Funny I read comments saying they are the best, good negotiation, etc. With all their mistakes, I didn’t even receive free shipping. Worst internet experience ever, would highly recommend ordering from somewhere else. My insurance paid the difference because they didn’t fulfill their agreement. Would give 0 star if I could. And fire this Guliana (asked for a letter of excuse for her shameful behavior, but never received one). Will also complain to applicable authorities.
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Reviews for Deplain.com
Verified review
Jan 19, 2023
Amazing pricing and excellent service! I was nervous initially, worried it might be a fraud after getting an incredibly attractive quote for the 2 Poltrona Frau Archibald chairs. Gianluca was such a pleasure to work with. He was courteous and explained all of the details of the oversea transaction very clearly. I received these beautiful chairs in perfect condition after 2 months. Good things are worth waiting for!
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21 hours ago
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Jan 23, 2023
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20 hours ago
Bought 3 tables (similar price) during Black Friday. They did a pricing mistake on one table, and a certain Guliana di Salvo nearly insulted me, telling me I was bad faith after saying that I would happily purchase an additional (smaller) table for the same price (and therefore informing them of their own mistake). Tried to negotiate something customer friendly, to no avail. The worst is that they fully reimbursed me before charging me back again, causing a EUR 150 fee in FX (paid with a foreign credit card). Finally, the first shipment was incomplete, they forgot one of the tables’ tops. Funny I read comments saying they are the best, good negotiation, etc. With all their mistakes, I didn’t even receive free shipping. Worst internet experience ever, would highly recommend ordering from somewhere else. My insurance paid the difference because they didn’t fulfill their agreement. Would give 0 star if I could. And fire this Guliana (asked for a letter of excuse for her shameful behavior, but never received one). Will also complain to applicable authorities.
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Dec 24, 2022
We’ve acquired Italian leather furniture from DePlain twice. Sales people are responsive and knowledgeable. They will also provide samples of the leather to ensure you select the best color for your decor. Excellent prices.
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Jan 2, 2023
Excellent
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Dec 29, 2022
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Nov 22, 2022
Giulian was a great pleasure to work with and made may experience, molto piacevole. I love the chair, and the freight company was top shelf as weel.
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Nov 14, 2022
Whole transaction was smooth from ordering to delivery. Questions were answered promptly. Excellent buyer experience. Thank you.
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Nov 22, 2022
Always reachable fast response and trustworthy.
More transparent communication.
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Nov 27, 2022
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Nov 26, 2022
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Nov 4, 2022
Got our Edra sofa from Deplain for our new apartment, it is nothing but perfection, every thing went perfectly smoothly. Giuliana provided excellent and timely advice. Shipping is also wonderfully organized. Will definitely come back to Deplain for my future furniture purchases!
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Nov 6, 2022
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Jul 17, 2022
Fabulous service and amazing sofa from Edra. Dealt with Giuseppe who was great in assisting me in my choice and purchase of this expensive purchase. Freight and delivery to Australia was included in quote and tracking provided so that I could be kept up to date. Highly recommend this online store for designer Italian furniture. Happy with timelines and entire process. Look forward to ordering from Deplain again.
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Verified review
Mar 3, 2022
We ordered multiple designer sofas delivered to Switzerland and I can only recommend dePlain. Giuseppe was super helpful in explaining all the details of the product and getting our order perfect. The communication was quick and the delivery was on time.
I was a bit nervous ordering such a big amount in an online company, but the reviews reassured me. I would definitely order from them again.
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Jul 25, 2022
Spedizione veloce. Il carone di imballaggio durante il viaggio si è un.po' sciupato, trattandosi di un regalo avrei preferito fosse spedito con un involucro protettivo che lasciasse il cartone originale in buono stato
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Sep 18, 2022
It has been amazingly easy and enjoyable to work with the people at dePlain. They have worked through all of our lighting details and timelines and have been a pleasure from the beginning.
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Sep 6, 2022
Very responsive and excellent professional service. Very competitive and have relationships with many high end brands
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May 16, 2022
1 week to receive the parcel, it is just perfect ! Can't wait to see this light settled in my living room !
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