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euroflorist.at/enReviews

: 74Good

3.85

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updated on: Sep 23, 2023
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certified since: May 4, 2022
updated on: Sep 23, 2023
euroflorist.at/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Secured by a guarantee

At euroflorist.at/en, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for euroflorist.at/en

47 verified reviews in the last 12 months

74 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 12, 2022
 Verified review
The flower delivery was great. My personal suggestion would be if the florists can share a photo of the flowers at the time of delivery. It would be helpful for people in long distance relationships.

Top negative review

Jun 21, 2023
 Verified review
Expectation /reality. Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo). One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available? Customer service is pretty useless. Needed daily calls and emails to get anything out. The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours). Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).

Reviews for euroflorist.at/en

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3 days ago
 Verified review
Aug 21, 2023
 Verified review
Was very quick delivery and flowers where lovely 👍
Answer by euroflorist.at/en
Aug 23, 2023
Dear Mickqb, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
Aug 4, 2023
 Verified review
Answer by euroflorist.at/en
Aug 15, 2023
Sehr geehrte/r Stephen, Danke für Ihre Bestellung und das Teilen Ihrer Bewertung. Es tut uns sehr leid mit den gelieferten Blumen nicht Ihren Erwartungen entsprochen zu haben. Bitte beachten Sie, dass es sich bei den im Webshop abgebildeten Produkten um Beispiele handelt. Die ausgelieferten Sträuße können im Aussehen und in der Anzahl der Blumen, je nach Saison und Region, von den abgebildeten Webshop-Produkten abweichen. Sollte eine bestimmte Blume nicht vorrätig sein, wird diese durch eine ähnliche Blume in Form und Farbe ersetzt. Die Floristen liefern die Sträuße immer so ähnlich wie möglich und dem Warenwert entsprechend. Da es sich bei der Floristik um ein Handwerk handelt, in dem jeder Florist zum Teil seine eigene Kreativität mit einfließen lässt, ist jeder Strauß ein Unikat. Herzliche Grüße, Kundenservice Team Euroflorist
Aug 4, 2023
 Verified review
Unfortunately, it wasn’t as expected! the bouquet I chose was nothing like the one been received. i ordered a card with the bouquet, we received a piece of paper pined on the top of it! I paid €83 for nothing. So sad and disappointed with the service.
Answer by euroflorist.at/en
Aug 15, 2023
Dear Yassmin, Thank you for using our service and for sharing your experience. We highly regret to read that the delivered flowers fell short of your expectations. We are saddened to read that you were not satisfied with the delivered flowers. Our apologies for the caused disappointment, the florists are always trying to meet the appearance of the example pictures in our webshop, however, they have to consider their flower availability and daily price of the flowers. We thank you for understanding. High quality of the bouquets our florists is extremely important to us, hence, we would very much appreciate if you could send a picture of the said flowers to info@euroflorist.de so we can follow up on your complaint. After receiving the pictures, we will contact you again as quick as possible. For any caused inconveniences we deeply want to apologize and hope to hear from you soon. Warm regards, Customer Service Team Euroflorist
Jul 13, 2023
 Verified review

I ordered a get well soon flower but had to pick up by the recipient from store.

I ordered a get well soon flower. I asked euroflorist to call the recipient before delivering to setup a good delivery time as recipient was patient. I received an email that they cannot reach the number provided. I gave another number and did not hear again from them. 2 days later I asked whether it was delivered or not. They said they tried but could not accomplished delivery and we had to go to the store to pick the flower up. It is difficult to understand why they cannot make another phone call to the provided 2 numbers to setup a better delivery time. Anyway, thanks.
Answer by euroflorist.at/en
Jul 14, 2023
Dear customer, Thank you for sharing your review. We are sorry that we could not meet your expectations. Our florist called several times both phone numbers and unfortunately none was available. He tried to deliver but also none opened then door. That is why we asked you to pick up the flowers.After consultation with the florist, the bouquet was picked up. Thank you very much and have a nice day! Best regards, Customer Service Team Euroflorist
Jul 7, 2023
 Verified review
Ordered flowers for a colleague in Austria from England and they arrived 30mins after ordering. She took pictures of them and sent them to me and they looked lovely.
Answer by euroflorist.at/en
Jul 11, 2023
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers!
Jul 7, 2023
 Verified review
Alles hat super geklappt und sich meine Tante sehr gefreut.
Answer by euroflorist.at/en
Jul 11, 2023
So eine nette Bewertung! Wir sind sehr glücklich die Möglichkeit gehabt zu haben Sie von der schnell aber professionell ausgeführten Bestellung sowie der Qualität unseres Floristen zu überzeugen. Vielen Dank für das kurze Niederschreiben Ihrer Erfahrung und für Ihre warmen Worte, es war uns eine Freude Ihnen geholfen zu haben dem Empfänger etwas Gutes zu tun.
Jul 18, 2023
 Verified review
Answer by euroflorist.at/en
Jul 20, 2023
Dear Patry, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Jul 7, 2023
 Verified review
Answer by euroflorist.at/en
Jul 11, 2023
Thank you so much for your order and for quickly reviewing it. We hope to be of service again in future.
Jul 6, 2023
 Verified review

Disappointing. Choice and colours not as shown as "Airy Blooms" on website

Disappointing. To improve you need to deliver bouquets that are the same as what you advertise. Flowers that were delivered are not what was shown on website under the name "Airy Blooms", size large. The choice of some flowers and the colours is less refined than what was illustrated on the euroflorist website. Vase is not glass as was shown on confirmation of the order and on website. It is too big and ugly. What was delivered does not represent the 74.96€ that I paid. Pictures 1 & 2 is what was delivered today. Picture 3 is your website's "Airy Blooms". The difference in quality is evident. I expect you to publish this review.
Answer by euroflorist.at/en
Jul 11, 2023
Thank you for ordering and or sharing your review. We are deeply sorry to not have met your expectations concerning the delivered flowers. Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape. The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid. Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique. Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter. Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.
Jul 3, 2023
 Verified review
Answer by euroflorist.at/en
Jul 3, 2023
Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon.
Jun 1, 2023
 Verified review
Answer by euroflorist.at/en
Jun 9, 2023
Guten Tag, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Jun 21, 2023
 Verified review

Disaster. Never again.

Expectation /reality. Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo). One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available? Customer service is pretty useless. Needed daily calls and emails to get anything out. The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours). Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
Answer by euroflorist.at/en
Jun 22, 2023
Hallo, Vielen Dank für Ihre Bestellung und Ihr Feedback. Wir bedauern sehr zu hören, dass Sie mit unserem Service nicht zufrieden sind. Da uns Ihre Zufriedenheit extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns eine Email an info@euroflorist.de zukommen lassen könnten und auch bitte die Rechnungsnummer schicken, damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Email so schnell wie möglich wieder mit Ihnen in Verbindung setzen. Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören. Herzliche Grüße Kundenservice Euroflorist
Jun 22, 2023
 Verified review
На каждое сообщение 3-4 дня жду ответ, букет на картинке не соответствовал действительности, букет был меньше, некоторые цветы были заменены на другие, розы были с подсохшими лепестками!
Answer by euroflorist.at/en
Jun 23, 2023
Vielen Dank für Ihre Bestellung und Ihr Feedback. Wir bedauern sehr zu hören, dass die gelieferten Blumen nicht Ihren Erwartungen entsprachen. Da uns eine hohe Qualität der Sträuße unserer Floristen extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns ein Bild von besagtem Strauß via Email an info@euroflorist.de zukommen lassen könnten damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Bilder so schnell wie möglich wieder mit Ihnen in Verbindung setzen. Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören.
Jun 8, 2023
 Verified review
Flowers have never reached the receiver. This is steeling money
Answer by euroflorist.at/en
Jun 14, 2023
Dear customer, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, but your emailaddress is wrong and the emails have not been delivered. Please contact us via phoen or via email so we can help you further. Thank you for your patience. Warm regards, Customer Service Team Euroflorist
Dec 12, 2022
 Verified review
The flower delivery was great. My personal suggestion would be if the florists can share a photo of the flowers at the time of delivery. It would be helpful for people in long distance relationships.
Nov 29, 2022
 Verified review

Great service

It was beautiful, got delivered early in the morning. I ordered it from Ireland to Austria. Excellent service.
Nov 1, 2022
 Verified review
Euroflorist was on time and delivered the flowers I ordered. I definitely will recommend it's services.
Feb 19, 2023
 Verified review

overall very good experience

It would be great if the possibility to schedule delivery time could be given
Mar 22, 2023
 Verified review

Beautiful flowers, perfect service.

Beautiful flowers, delivered at 11am, left at door as requested.