euroflorist.at/enReviews:
49 reviews in the last 12 months86 total reviews
Good
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Top positive review
Dec 12, 2022
Verified review
The flower delivery was great. My personal suggestion would be if the florists can share a photo of the flowers at the time of delivery. It would be helpful for people in long distance relationships.
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Top negative review
Jun 21, 2023
Verified review
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
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Reviews for euroflorist.at/en
Nov 7, 2023
Verified review
A very quick response to my query about the delivery tracking link.Would it be possible to access the link a little easier,otherwise a faultless service,well appreciated.Thank you very much.
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Answer by euroflorist.at/en
Nov 7, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Oct 29, 2023
Verified review
I liked the prompt service and delivery. The lily that I bought as a gift was advertised as medium but while healthy I think it was a little small.
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Answer by euroflorist.at/en
Oct 30, 2023
Hello,
Thank you for your order and your feedback.
We deeply regret to hear that the delivered flowers did not meet your expectations.
Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de.
Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Oct 23, 2023
Verified review
Delivery was quick and direct to the recipient.
What I didn't like is that in my profile, it was almost impossible to enter my Australian address.
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Answer by euroflorist.at/en
Oct 24, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Oct 26, 2023
Verified review
Flowers delivered on time & its beautiful. Could have indicated the name of who actually received it when the recipient was not around.
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Answer by euroflorist.at/en
Oct 27, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
SD
Sue D.
Durham
Oct 6, 2023
Verified review
Easy website. Relative state that the funeral flowers delivered were beautiful.
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Answer by euroflorist.at/en
Oct 9, 2023
Hello,
So nice to read that you were fully satisfied with the order process and of course the flowers.
Warm regards,
Customer Service Team Euroflorist
Oct 20, 2023
Verified review
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Answer by euroflorist.at/en
Oct 20, 2023
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Oct 20, 2023
Verified review
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Answer by euroflorist.at/en
Oct 20, 2023
Hello,
Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order.
Warm regards,
Customer Service Team Euroflorist
Oct 11, 2023
Verified review
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Answer by euroflorist.at/en
Oct 11, 2023
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
JM
Jon M.
Maria Enzersdorf
Oct 3, 2023
Verified review
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Answer by euroflorist.at/en
Oct 5, 2023
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Oct 16, 2023
Verified review
Left flowers at the garage door. We just found it by accident in the morning.
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Answer by euroflorist.at/en
Oct 16, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Sep 21, 2023
Verified review
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Sep 26, 2023
Verified review
Make real pictures of what you offer
Ordered some not cheap flowers and got some very cheap ones, horrible ones!!!
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Aug 21, 2023
Verified review
Was very quick delivery and flowers where lovely 👍
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Answer by euroflorist.at/en
Aug 23, 2023
Dear Mickqb,
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
Warm regards,
Customer Service Team Euroflorist
Aug 4, 2023
Verified review
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Answer by euroflorist.at/en
Aug 15, 2023
Sehr geehrte/r Stephen,
Danke für Ihre Bestellung und das Teilen Ihrer Bewertung.
Es tut uns sehr leid mit den gelieferten Blumen nicht Ihren Erwartungen entsprochen zu haben.
Bitte beachten Sie, dass es sich bei den im Webshop abgebildeten Produkten um Beispiele handelt. Die ausgelieferten Sträuße können im Aussehen und in der Anzahl der Blumen, je nach Saison und Region, von den abgebildeten Webshop-Produkten abweichen. Sollte eine bestimmte Blume nicht vorrätig sein, wird diese durch eine ähnliche Blume in Form und Farbe ersetzt.
Die Floristen liefern die Sträuße immer so ähnlich wie möglich und dem Warenwert entsprechend. Da es sich bei der Floristik um ein Handwerk handelt, in dem jeder Florist zum Teil seine eigene Kreativität mit einfließen lässt, ist jeder Strauß ein Unikat.
Herzliche Grüße,
Kundenservice Team Euroflorist
Aug 4, 2023
Verified review
Unfortunately, it wasn’t as expected! the bouquet I chose was nothing like the one been received. i ordered a card with the bouquet, we received a piece of paper pined on the top of it! I paid €83 for nothing. So sad and disappointed with the service.
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Answer by euroflorist.at/en
Aug 15, 2023
Dear Yassmin,
Thank you for using our service and for sharing your experience.
We highly regret to read that the delivered flowers fell short of your expectations.
We are saddened to read that you were not satisfied with the delivered flowers.
Our apologies for the caused disappointment, the florists are always trying to meet the appearance of the example pictures in our webshop, however, they have to consider their flower availability and daily price of the flowers. We thank you for understanding.
High quality of the bouquets our florists is extremely important to us, hence, we would very much appreciate if you could send a picture of the said flowers to info@euroflorist.de so we can follow up on your complaint. After receiving the pictures, we will contact you again as quick as possible.
For any caused inconveniences we deeply want to apologize and hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Dec 12, 2022
Verified review
The flower delivery was great. My personal suggestion would be if the florists can share a photo of the flowers at the time of delivery. It would be helpful for people in long distance relationships.
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Jul 13, 2023
Verified review
I ordered a get well soon flower but had to pick up by the recipient from store.
I ordered a get well soon flower. I asked euroflorist to call the recipient before delivering to setup a good delivery time as recipient was patient. I received an email that they cannot reach the number provided. I gave another number and did not hear again from them. 2 days later I asked whether it was delivered or not. They said they tried but could not accomplished delivery and we had to go to the store to pick the flower up. It is difficult to understand why they cannot make another phone call to the provided 2 numbers to setup a better delivery time. Anyway, thanks.
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Answer by euroflorist.at/en
Jul 14, 2023
Dear customer,
Thank you for sharing your review. We are sorry that we could not meet your expectations. Our florist called several times both phone numbers and unfortunately none was available. He tried to deliver but also none opened then door. That is why we asked you to pick up the flowers.After consultation with the florist, the bouquet was picked up. Thank you very much and have a nice day! Best regards,
Customer Service Team Euroflorist
Jul 7, 2023
Verified review
Ordered flowers for a colleague in Austria from England and they arrived 30mins after ordering. She took pictures of them and sent them to me and they looked lovely.
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Answer by euroflorist.at/en
Jul 11, 2023
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers!
Feb 19, 2023
Verified review
overall very good experience
It would be great if the possibility to schedule delivery time could be given
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Mar 22, 2023
Verified review
Beautiful flowers, perfect service.
Beautiful flowers, delivered at 11am, left at door as requested.
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