euroflorist.at/enReviews:
49 reviews in the last 12 months86 total reviews
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Top positive review
Dec 12, 2022
Verified review
The flower delivery was great. My personal suggestion would be if the florists can share a photo of the flowers at the time of delivery. It would be helpful for people in long distance relationships.
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Top negative review
Jun 21, 2023
Verified review
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
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Reviews for euroflorist.at/en
Sep 26, 2023
Verified review
Make real pictures of what you offer
Ordered some not cheap flowers and got some very cheap ones, horrible ones!!!
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Aug 4, 2023
Verified review
Unfortunately, it wasn’t as expected! the bouquet I chose was nothing like the one been received. i ordered a card with the bouquet, we received a piece of paper pined on the top of it! I paid €83 for nothing. So sad and disappointed with the service.
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Answer by euroflorist.at/en
Aug 15, 2023
Dear Yassmin,
Thank you for using our service and for sharing your experience.
We highly regret to read that the delivered flowers fell short of your expectations.
We are saddened to read that you were not satisfied with the delivered flowers.
Our apologies for the caused disappointment, the florists are always trying to meet the appearance of the example pictures in our webshop, however, they have to consider their flower availability and daily price of the flowers. We thank you for understanding.
High quality of the bouquets our florists is extremely important to us, hence, we would very much appreciate if you could send a picture of the said flowers to info@euroflorist.de so we can follow up on your complaint. After receiving the pictures, we will contact you again as quick as possible.
For any caused inconveniences we deeply want to apologize and hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Jun 21, 2023
Verified review
Disaster. Never again.
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
Report review
Answer by euroflorist.at/en
Jun 22, 2023
Hallo,
Vielen Dank für Ihre Bestellung und Ihr Feedback.
Wir bedauern sehr zu hören, dass Sie mit unserem Service nicht zufrieden sind. Da uns Ihre Zufriedenheit extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns eine Email an info@euroflorist.de zukommen lassen könnten und auch bitte die Rechnungsnummer schicken, damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Email so schnell wie möglich wieder mit Ihnen in Verbindung setzen.
Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören.
Herzliche Grüße
Kundenservice Euroflorist
Jan 18, 2023
Verified review
The floral arrangement does not look at all as what I booked. I feel robbed paying 47 euros for this bouquet. I demand a compensation.
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Dec 19, 2022
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I would never order from this site again. My delivery date was supposed to be 13th December and flowers never arrived on that day. I also asked for a cash back from my payment card.
Tried to contact the online chat.... her name was Karima, but she dismissed me completely
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Mar 8, 2023
Verified review
I didnt receive my package. It says that it got delieverd at 10:29. I tried to call courier about package and no one answered. Nice, i lost 70e so easy
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Mar 29, 2023
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I did not receive my flowers or any refund after
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Jun 22, 2023
Verified review
На каждое сообщение 3-4 дня жду ответ, букет на картинке не соответствовал действительности, букет был меньше, некоторые цветы были заменены на другие, розы были с подсохшими лепестками!
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Answer by euroflorist.at/en
Jun 23, 2023
Vielen Dank für Ihre Bestellung und Ihr Feedback. Wir bedauern sehr zu hören, dass die gelieferten Blumen nicht Ihren Erwartungen entsprachen. Da uns eine hohe Qualität der Sträuße unserer Floristen extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns ein Bild von besagtem Strauß via Email an info@euroflorist.de zukommen lassen könnten damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Bilder so schnell wie möglich wieder mit Ihnen in Verbindung setzen. Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören.
Jun 8, 2023
Verified review
Flowers have never reached the receiver. This is steeling money
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Answer by euroflorist.at/en
Jun 14, 2023
Dear customer,
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, but your emailaddress is wrong and the emails have not been delivered. Please contact us via phoen or via email so we can help you further. Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Jul 3, 2023
Verified review
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Answer by euroflorist.at/en
Jul 3, 2023
Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon.
Feb 21, 2023
Verified review
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Answer by euroflorist.at/en
Sep 21, 2023
thank you!