euroflorist.at/enReviews:
49 reviews in the last 12 months86 total reviews
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Top positive review
Dec 12, 2022
Verified review
The flower delivery was great. My personal suggestion would be if the florists can share a photo of the flowers at the time of delivery. It would be helpful for people in long distance relationships.
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Top negative review
Jun 21, 2023
Verified review
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
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Reviews for euroflorist.at/en
Nov 7, 2023
Verified review
A very quick response to my query about the delivery tracking link.Would it be possible to access the link a little easier,otherwise a faultless service,well appreciated.Thank you very much.
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Answer by euroflorist.at/en
Nov 7, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Oct 29, 2023
Verified review
I liked the prompt service and delivery. The lily that I bought as a gift was advertised as medium but while healthy I think it was a little small.
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Answer by euroflorist.at/en
Oct 30, 2023
Hello,
Thank you for your order and your feedback.
We deeply regret to hear that the delivered flowers did not meet your expectations.
Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de.
Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
May 1, 2023
Verified review
The service was prompt and the flowers lovely.
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Answer by euroflorist.at/en
May 4, 2023
Hello!
Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order.
Warm regards,
Customer Service Team Euroflorist