neuhauschocolates.com/enReviews

: 1,519Excellent

4.88

Reviews for neuhauschocolates.com/en

302 verified reviews in the last 12 months

1,519 total reviews
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4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
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5 months ago 
I would like to rate the chocolate but it has yet to be delivered. Neuhaus’ chosen company UPS have been unable to act on an instruction to deliver to a UPS collection point. They offer apologies but no action. Sadly I have had no support from Neuhaus’ customer service either. After this sorry experience I have decided to stop buying Neuhaus chocolate. While pervious purchases have been delicious, this sort of experience leaves a bad taste in the mouth. https://www.facebook.com/254239141265334/posts/5096876143668252/?d=n
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Reviews for neuhauschocolates.com/en

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4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago 
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4 months ago 
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4 months ago 
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4 months ago
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1 year ago 
The second time I use Neuhaus online delivery and I must say this is true service. Online ordering goes with the click of a button and even the same day you get already the message your order has been shipped. And then how... magnificent. Chocolates are packed in a separate high class carrying case that incorporates a gel pack that is keeping the delivery cold. Keep on the great work!
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Answer by neuhauschocolates.com/en
1 year ago
Thank you so much for the compliments!
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6 months ago 
I purchase all the time, that’s how special you are. Neuhaus are the best. From the moment I tried a chocolate in Harrods many many moons ago I was hooked. Christmas time, Easter, any time. My only negative is My beloved paste Egg comes cracked. I do know this can happen. However the packaging isn’t has secure has it used to be.
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Answer by neuhauschocolates.com/en
5 months ago
That’s not good to hear. We already did some optimisation in packing the eggs based on feedback. Thank you for your feedback !
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9 months ago 
Since I already knew Godiva/Neuhaus products from my trips to Belgium very well, now an Advent calendar was ordered. At the same time it also had to be noble chocolates. As for quality, everything was of course excellent - as expected. Service more than perfect. Processing and delivery super. Thank you very much.
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9 months ago 
I love neuhaus chocolates esp. their dark chocolate which suits me very much because I am diabetic. The delivery was fast and everything went excellently. I would love to recommend a free shipping for orders 20 euros or above. In this way, we can purchase our lovely chocolate quite frequently.
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9 months ago 
This company is excellent! My order was delivered exceptionally fast and was beautifully packaged. As it is an Advent Calendar, the chocolates haven't been eaten yet but I am sure they will be delicious (they certainly look wonderful!). Thank you so much for fulfilling this order so well.
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9 months ago 
Breathtakingly quick response, loved the free delivery and it was here virtually overnight. We never get this level of service in the UK, never mind from outside, and then it is normally at an outrageous premium. Well done - I'm only sorry there aren't any Neuhaus outlets in the UK.
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1 year ago
All excellent except there was no delivery message but the supplier was excellent at sorting out the problem. It was a software error. I made a change to the delivery which in turn deleted my message. The company offered a new free delivery which was very kind and service friendly
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Answer by neuhauschocolates.com/en
1 year ago
We are fixing this issue actually right now! Sorry for the inconvenience. We make sure this will never happen again.
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9 months ago
UPS were hopeless - they would not deliver to a second floor flat and the parcel had to be collected - they wouldn’t even leave the compensation gift. It was a very difficult place to collect from without a car. Spoilt the present really. The customer service however was excellent
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1 year ago 
Alweer super tevreden! Kwalitatief goed product, weer goed gevonden van Neuhaus. Correcte, vriendelijke en snelle levering. En wat zo top is is de verpakking: de pralines zijn stevig ingepakt in een herbruikbare koeltas , die maakt dat de chocolade op de juiste temperatuur blijft.
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Answer by neuhauschocolates.com/en
1 year ago
Bedankt voor het compliment
 Verified review
8 months ago 
Neuhaus are in a league of their own, their chocolates are by far and away the best (and as a Belgian, I speak with some authority). Delivery is secure and very fast indeed, and I am delighted I can now get a steady supply. I can't recommend Neuhaus highly enough!
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6 months ago 
Simply love your chocolate there is no other has special. My only concern is especially with Easter eggs.You used to package really well, ties and padding. Now it’s just put in with paper. However this may be due to cutting back on plastic ect so totally get it.
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Answer by neuhauschocolates.com/en
5 months ago
We test everything in order to be sure that it will arrive in a good condition. And indeed we want to avoid too much plastic. But thank you for expressing your concern.