neuhauschocolates.com/enReviews

: 1,519Excellent

4.88

Reviews for neuhauschocolates.com/en

302 verified reviews in the last 12 months

1,519 total reviews
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the most relevant positive review


4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
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5 months ago 
I would like to rate the chocolate but it has yet to be delivered. Neuhaus’ chosen company UPS have been unable to act on an instruction to deliver to a UPS collection point. They offer apologies but no action. Sadly I have had no support from Neuhaus’ customer service either. After this sorry experience I have decided to stop buying Neuhaus chocolate. While pervious purchases have been delicious, this sort of experience leaves a bad taste in the mouth. https://www.facebook.com/254239141265334/posts/5096876143668252/?d=n
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Reviews for neuhauschocolates.com/en

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 Verified review
8 months ago 
Chocolates are wonderful and my wife’s favourite. Bought the Christmas selection as a surprise for her. However, my wife received the delivery, which was in a beautiful Neuhaus labelled box. So now she knows what she’s getting “as a surprise”.
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 Verified review
10 months ago 
Esta vez han llegado tres preciosas cajas con un montón de deliciosos bombones .... es tan difícil elegir!! El producto, el mejor del mundo, la entrega en menos de 24 h, le envío delicadamente empaquetado. Como siempre, Neuhaus perfecto!!
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Answer by neuhauschocolates.com/en
10 months ago
Perfect!
 Verified review
7 months ago 
The service was really spectacular! It was a gift for a relative with Covid and it was delivered to another part of Europe in 24 hours! A delicious and indulgent treat for someone who needed a boost. Thank you for making that happen!
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 Verified review
10 months ago 
Neuhaus are simply the best chocolates as well as a reminder of Brussels which I have been lucky enough to visit a few times. And the delivery excellent. Until I can travel to Brussels again I will order online. dank je wel.
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Answer by neuhauschocolates.com/en
10 months ago
Great!
 Verified review
9 months ago 
You are Number 1. I will love your confection always. Every year has the seasons move so does your Chocolate, from magnificent Easter Eggs to giant boxes at Christmas. Then of course in between. Thank you Neuhaus.
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 Verified review
1 year ago 
I’m impressed by the very quick delivery and the way you keep me posted during the delivery chain. And the package is a quality surprise with the cool bag inside to keep the chocolate fresh. Impressive!
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Answer by neuhauschocolates.com/en
1 year ago
Thanks for the great feedback !
 Verified review
5 months ago
The whole experience was excellent. Easy to navigate website and place order. I was notified when the goods shipped. Excellent packaging. Chocolates arrived quickly and were in perfect condition
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Answer by neuhauschocolates.com/en
5 months ago
Wauw! Thanks for the nice feedback
 Verified review
11 months ago
I wanted a 1Kg ballotin but this was not available Linda, the very pleasant lady in Own Shop, Covent Garden made up a selection of Neuhaus chocolates that met my requirements. Well done :-).
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Answer by neuhauschocolates.com/en
10 months ago
Thank you for the compliment!
 Verified review
9 months ago
Sono davvero contenta di aver acquistato sul sito direttamente in Belgio perché la consegna è stata molto veloce e sono stata anche omaggiata di due buonissimi prodotti! Molto apprezzato!
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 Verified review
5 months ago
I know Neuhaus since about 30 years. When I retired and stopped travelling to Belgium, I started buying Neuhaus chocolates online. The quality is always at the top and so is the service.
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Answer by neuhauschocolates.com/en
5 months ago
Top. Thank you for being so loyal to us ☺️
 Verified review
5 months ago 
nothing. its expensive but the quality is excellent, the product sublime and the service and delivery always exceeds expectations. products are original and very difficult to resist!
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 Verified review
8 months ago 
One - if not the one - best Belgian chocolates, so easy to shop and quick to deliver, with no issue with the chocolates in any year time. I have bought several times and I will repeat!
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 Verified review
5 months ago
Order was on Easter Eggs Not opened yet But by the aspect of it they surely are great. I have a great admiration and always exquisite confirmation all that you offer is excelent
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Answer by neuhauschocolates.com/en
5 months ago
Wauw!
 Verified review
7 months ago
Delivery was made as promised. Goods were well packed and in excellent condition. We also loved that our gift message was beautifully written out and included in the gift box.
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 Verified review
6 months ago
Usually I buy Neuhaus during my trip in Belgium. So, I know well its quality. This time, due to pandemic situation, I choosed to receive the chocolate directly at home
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 Verified review
9 months ago
Fast delivery, good update throughout the process. The box for 2 small items was really big though. Maybe Neuhaus could consider smaller packaging for small items.
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 Verified review
9 months ago 
It is a joy doing with Neuhaus especially the associates in customer service. Gifting chocolates must always be a fun experience even if not the party gifted too!
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 Verified review
6 months ago 
This service is excellent - delivery has always been very prompt and free if you pend more than €50 even in the UK. Needless to say the chocolates are heavenly
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Answer by neuhauschocolates.com/en
5 months ago
🤩
 Verified review
7 months ago 
The chocolate is perfect and the delivery is often surprisingly fast. So when you long for your treat you don’t have to wait long before it’s home with you.
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 Verified review
1 month ago
Delivery was super fast. There was a small issue with the delivery and that was solved in an excellent way. I am very happy about the service offered.
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Answer by neuhauschocolates.com/en
1 month ago
Thanks for the feedback, we are very pleased to read this!