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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Arrived quickly and well packed. Scrummy chocolates. I had the irresistible chocolates and they are wonderful. The chewy nougat with the unctuous ganache centre is a great textural experience. I afraid I want more but know I shouldn't be this self indulgent.
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Answer by neuhauschocolates.com/en_BE
21 hours ago
Top to heaThank you for your kind words! We're delighted you enjoyed the chocolates. It’s always tempting to order more, and we’re here when you decide to indulge again. Looking forward to your next visit!r this!
11 days ago
Verified review
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Answer by neuhauschocolates.com/en_BE
21 hours ago
Excellent!
11 days ago
Verified review
Neuhaus Excellence
Online purchasing process was smooth and the ability to add a gift card and bag provided a personal, luxury touch touch. Items were swiftly despatched, efficiently delivered, and beautifully packaged/presented. I look forward to my making my next Neuhaus purchase!
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Answer by neuhauschocolates.com/en_BE
21 hours ago
Thank you for sharing your experience! We're glad to hear that the online purchasing process was smooth and that you appreciated the personalized options available. It’s wonderful to know that everything from the dispatch to the delivery met your expectations. We look forward to welcoming you back for your next Neuhaus purchase!
Apr 6, 2024
Verified review
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Answer by neuhauschocolates.com/en_BE
21 hours ago
Thank you!
Apr 3, 2024
Verified review
Neuhaus chocolates are extremely good. Every Easter and Christmas I order something different and the experience is always exceptional! Delicious!
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Answer by neuhauschocolates.com/en_BE
21 hours ago
Thank you for your wonderful feedback and for making Neuhaus a part of your Easter and Christmas traditions! We're thrilled to hear that each experience has been exceptional. Looking forward to continuing to delight you with our chocolates in your future celebrations!
Great service from neuhaus online shop. The delivery was dispatched and delivered promptly and the recipients were very pleased with the Easter goodies.
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Answer by neuhauschocolates.com/en_BE
21 hours ago
Thank you for choosing Neuhaus for your Easter gifts! We're delighted to hear that the service met your expectations and that the recipients enjoyed their goodies. We look forward to providing you with great service again soon!
Apr 2, 2024
Verified review
Next day delevery, great product
Best chocolates, great website and fast delivery
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Thanks for the awesome feedback! Really glad you're loving the chocolates and had a great experience with our website and delivery speed. Enjoy your treats!
Top qualité et présentation ainsi que la livraison Tt simplement je recommande ss hésiter
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Super de lire que la qualité, la présentation, et la livraison ont répondu à vos attentes! Merci beaucoup pour votre recommandation. Ravi que tout vous ait plu!
Apr 2, 2024
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Merci!!
Apr 2, 2024
Verified review
Simply the best chocolates in the world!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's such a fantastic compliment, thank you! We're thrilled you think so highly of our chocolates. Enjoy every bite!
Apr 2, 2024
Verified review
Quick and easy delivery. Thank you!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
You're welcome! Really glad to hear the delivery was quick and easy. Enjoy your purchase!
The chocolates were purchased as an Easter present for relatives but were shipped super-fast and by all accounts were wonderful and in perfect condition upon arrival. It was my first Neuhaus purchase but I will definitely be returning.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's fantastic to hear your Easter present made such a great impression and that everything arrived in perfect condition! We're thrilled your first experience with Neuhaus was a positive one, and we can't wait to welcome you back. Thanks for choosing us for your special occasion!
Apr 1, 2024
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Top!
Mar 31, 2024
Verified review
Ordered and sent out and delivered in 3/4 days
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's great to hear! We're glad your order was processed and delivered so efficiently. If you need anything else or have more occasions coming up, we're here to help make them just as smooth and satisfying!
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