neuhauschocolates.com/enReviews

: 1,519Excellent

4.88

Reviews for neuhauschocolates.com/en

302 verified reviews in the last 12 months

1,519 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
Report review

Show all positive reviews

the most relevant critical review


5 months ago 
I would like to rate the chocolate but it has yet to be delivered. Neuhaus’ chosen company UPS have been unable to act on an instruction to deliver to a UPS collection point. They offer apologies but no action. Sadly I have had no support from Neuhaus’ customer service either. After this sorry experience I have decided to stop buying Neuhaus chocolate. While pervious purchases have been delicious, this sort of experience leaves a bad taste in the mouth. https://www.facebook.com/254239141265334/posts/5096876143668252/?d=n
Report review

Show all critical reviews

Reviews for neuhauschocolates.com/en

Filter 
 Sort by Relevance 
(2)
 Verified review
11 months ago 
They were not able to complete my order as despite the web site showing in stock I received and e-mail saying that it was not available. However they were prompt in arranging a refund.
Report review
Answer by neuhauschocolates.com/en
10 months ago
I am sorry to hear this. We try to avoid out of stocks of course.
 Verified review
6 months ago
Make your webshop easier, I had many troubles 1st order, but even more with free gift so I gave up
Report review
Answer by neuhauschocolates.com/en
6 months ago
Dear, I am sorry to read you experienced many troubles while placing your order. We will contact you about this. Warm regards, Neuhaus team