neuhauschocolates.com/enReviews

: 1,519Excellent

4.88

Reviews for neuhauschocolates.com/en

302 verified reviews in the last 12 months

1,519 total reviews
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the most relevant positive review


4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
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5 months ago 
I would like to rate the chocolate but it has yet to be delivered. Neuhaus’ chosen company UPS have been unable to act on an instruction to deliver to a UPS collection point. They offer apologies but no action. Sadly I have had no support from Neuhaus’ customer service either. After this sorry experience I have decided to stop buying Neuhaus chocolate. While pervious purchases have been delicious, this sort of experience leaves a bad taste in the mouth. https://www.facebook.com/254239141265334/posts/5096876143668252/?d=n
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Reviews for neuhauschocolates.com/en

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(14)
 Verified review
4 months ago
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Answer by neuhauschocolates.com/en
4 months ago
🤩
 Verified review
4 months ago
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Answer by neuhauschocolates.com/en
4 months ago
🤩
 Verified review
1 year ago
All excellent except there was no delivery message but the supplier was excellent at sorting out the problem. It was a software error. I made a change to the delivery which in turn deleted my message. The company offered a new free delivery which was very kind and service friendly
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Answer by neuhauschocolates.com/en
1 year ago
We are fixing this issue actually right now! Sorry for the inconvenience. We make sure this will never happen again.
 Verified review
9 months ago
UPS were hopeless - they would not deliver to a second floor flat and the parcel had to be collected - they wouldn’t even leave the compensation gift. It was a very difficult place to collect from without a car. Spoilt the present really. The customer service however was excellent
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 Verified review
8 months ago 
Chocolates are wonderful and my wife’s favourite. Bought the Christmas selection as a surprise for her. However, my wife received the delivery, which was in a beautiful Neuhaus labelled box. So now she knows what she’s getting “as a surprise”.
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 Verified review
1 year ago 
The chocolates are delicious, but there were too many dark chocolates in the box which was very disappointing for the amount that they cost.
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Answer by neuhauschocolates.com/en
1 year ago
I m sorry to hear this. We will contact you!
 Verified review
5 months ago 
Excellent chocolates, well packaged. Star deducted because of poor performance of the UPS courier.
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Answer by neuhauschocolates.com/en
5 months ago
That’s sad to hear. We will look into this to gain back that 5th star 😊
 Verified review
1 year ago 
El 50 por ciento del chocolate vino derretido, las placas de hielo llegaron calientes
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Answer by neuhauschocolates.com/en
1 year ago
Sorry to hear this. We will contact you !
 Verified review
10 months ago 
Excellent service. Excellent goods. Just a little bit expensive, That's all folks!
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Answer by neuhauschocolates.com/en
10 months ago
Thanks!
 Verified review
8 months ago 
Er was weinig keuze. Leveringstermijn perfect .
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 Verified review
1 year ago
Missing personal message! It was birthday gogt
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Answer by neuhauschocolates.com/en
1 year ago
I’m sorry to hear this. We will contact you to solve this.
 Verified review
5 months ago
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Answer by neuhauschocolates.com/en
5 months ago
Dear, Thank you very much for your feedback! If there is anything we can improve in or if you have more details and you wish to share them with us, do not hesitate to contact us through customercare@neuhaus.be Warm regards, Anne-Sophie
 Verified review
6 months ago
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Answer by neuhauschocolates.com/en
5 months ago
👍
 Verified review
6 months ago
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