neuhauschocolates.com/en_BE
Reviews:

276 reviews in the last 12 months2,014 total reviews  

4.95
Excellent
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Top positive review

Dec 4, 2023
 Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy. The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience. It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.

Top negative review

Sep 14, 2023
 Verified review
Dear Sir: I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days. They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK. I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium. I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE

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Feb 4, 2024
 Verified review

Amazing chocolates but delivery issues

Amazing chocolates but delivery is by ups and requires a signature, so be prepared for it to go to a random pick up point if you have a job.
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
Thank you for your kind words about our chocolates! We understand the inconvenience with the signature requirement for deliveries. We're continuously working on improving our delivery options to make receiving our chocolates as smooth as possible. Your feedback is invaluable in this process.
Feb 15, 2024
 Verified review
Excellent chocolat, nice packaging, quick delivery.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our excellent chocolate, appreciated the nice packaging, and experienced a quick delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Feb 15, 2024
 Verified review
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Top!
Dec 1, 2023
 Verified review
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Jul 12, 2023
 Verified review
Timeliness of shipping. HOWEVER, messages about delivery were confusing. I got a message that recipients should pick up the delivery than got a call from recipients that the package was delivered...
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Answer by neuhauschocolates.com/en_BE
Jul 18, 2023
Thank you for this feedback. We are will look into this!
DJ
Dick J.
Rotterdam
Nov 2, 2023
 Verified review
helaas hadden we geen bestelling ontvangen. Eric van Neuhaus heeft dit voor ons prima opgelost
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
Wat jammer om te horen dat er iets fout ging. Gelukkig heeft Eric alles goed kunnen oplossen. Geniet ervan!
Mar 31, 2023
 Verified review
Fast delivery. Could offer more choices (1KG box for instance instead of limiting at 500g)
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ED
Els D.
Herentals
Jun 23, 2023
 Verified review
good service, clear communication
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Answer by neuhauschocolates.com/en_BE
Jun 26, 2023
Top!
Apr 12, 2023
 Verified review
The quality of the product
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Nov 15, 2023
 Verified review
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
Thanks!
Jul 7, 2023
 Verified review
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Answer by neuhauschocolates.com/en_BE
Jul 18, 2023
You can always contact us at customercare@neuhaus.be so we can improve the experience and turn 4 stars into 5.😉