neuhauschocolates.com/en_BE
Reviews:

276 reviews in the last 12 months2,014 total reviews  

4.95
Excellent
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Top positive review

Dec 4, 2023
 Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy. The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience. It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.

Top negative review

Sep 14, 2023
 Verified review
Dear Sir: I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days. They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK. I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium. I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE

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Mar 10, 2024
 Verified review
Chocolates quickly delivered to UK from Belgium. Very good packaging and no damage. Neuhaus Chocolates are always excellent, as is their service. Can't fault them.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for sharing your experience with Neuhaus Chocolates! We're thrilled to hear about your satisfaction with our chocolates and service.
Mar 7, 2024
 Verified review
Toujours un service implacable, petit bémol, les pralines sont arrivées le lendemain de la date annoncée mais nous sommes à Madère dont vous connaissez peut-être leur sens de l'organisation. Il y a 8 ans, un ballotin a mis un mois pour me parvenir, alors un jour... Merci à vous
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Nous vous remercions pour votre compréhension et votre patience, surtout en tenant compte des défis logistiques à Madère. Chez Neuhaus, nous nous efforçons toujours de fournir un service impeccable et nous sommes ravis que, malgré ce léger retard, vous reconnaissiez nos efforts. Nous sommes heureux d'apprendre que nos pralines continuent de vous parvenir, même avec les particularités de l'organisation locale. Merci infiniment pour votre soutien continu et pour avoir partagé votre expérience.
4 days ago
 Verified review
I love this chocolate and it is my absolute favourite kind of chocolate, I would love to buy it often if it was available close to me in Stockholm and it wasn’t so expensive, now I pay over 100 dollars for a kg and I eat it during a week .
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MH
mandy h.
worcester
Mar 1, 2024
 Verified review
You are 100% the best. Your amazing chocolate lifts my spirits whenever I purchase. Quality flavours and beautiful packaging you can do no more. I absolutely love Neuhaus.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for such heartfelt praise! It's truly rewarding to hear how much our chocolates and their presentation enhance your experience. At Neuhaus, we're dedicated to creating flavors and packaging that not only meet but exceed your expectations. Your love and appreciation for our brand mean the world to us.
Feb 28, 2024
 Verified review
Super fast delivery to the Uk - well packaged and the best tasting chocolate ever! I have bought for gifts for Easter and the bunnies look so cute.
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
Thank you for your wonderful feedback! We're thrilled to hear about your satisfaction with our fast delivery, packaging, and the taste of our chocolate. It's great to know our Easter bunnies have caught your eye and made perfect gifts.
3 days ago
 Verified review
They are PERFECT. It is perfect their product, it is perfect their raw material and it is perfevt their service.
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Mar 1, 2024
 Verified review

Unbelievable

As always speedy delivery in perfect condition and the most delicious chocolate in the world.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're pleased to know you've had a positive experience with the delivery speed and condition of our chocolates. It's great to hear our efforts in providing quality products are appreciated. Thank you for choosing Neuhaus.
10 days ago
 Verified review

Perfect

Altijd heel snelle levering, perfect en goed ingepakt met heel veel zorg. Echt super service!
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Answer by neuhauschocolates.com/en_BE
7 days ago
Heel fijn om te horen dat de levering altijd snel is, en dat alles perfect en met zorg is ingepakt. Bedankt voor uw complimenten over onze service!
2 days ago
 Verified review
Nur kurze Haltbarkeit.. kaum ist die Sendung von Neuhaus angekommen - schwupp, sind sie weg!
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Mar 8, 2024
 Verified review

Fast delivery

I received the products in only 2 days, to Portugal! Very fast service and safe packaging!
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're delighted to hear that your Neuhaus Chocolates arrived in Portugal so quickly and in perfect condition! Fast service and careful packaging are priorities for us, ensuring you enjoy our premium chocolates at their best.
6 days ago
 Verified review
Excellent fast service, with gifts arriving before the expected postal time.
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11 days ago
 Verified review
Package came promptly with the excellent chocolates we have grown to love.
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Answer by neuhauschocolates.com/en_BE
7 days ago
It's wonderful to hear the package arrived promptly and that you continue to enjoy our excellent chocolates. Thank you for your continued support!
JC
Judy-Ann C.
Bibertal
12 days ago
 Verified review
Everything was very good. From the ordering, to the delivery and packaging.
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Answer by neuhauschocolates.com/en_BE
7 days ago
Great to hear that everything from ordering to delivery and packaging was to your satisfaction. Thank you for your positive feedback!
RR
Mar 6, 2024
 Verified review
Great taste, amazing products, impeccable order taking and rapid delivery.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to receive such positive feedback about the taste and quality of our products, as well as our order processing and rapid delivery service. Thank you for your appreciation and for choosing Neuhaus for your chocolate delights!
5 days ago
 Verified review

Great chocolates and service.

Great product and efficient ordering and delivery. Thanks. I'll be back!
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13 days ago
 Verified review

Product

Chocolates are delicious, Neuhaus are the best. Delivery excellent.
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Answer by neuhauschocolates.com/en_BE
7 days ago
It's fantastic to hear you find our chocolates delicious and consider Neuhaus the best. We're also pleased to hear the delivery was excellent. Thank you for your kind words!
MH
Monika H.
HINDÅS
7 days ago
 Verified review
Quick sendout even though UPS couldn't keep their end of the deal
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Answer by neuhauschocolates.com/en_BE
7 days ago
We regret the delay caused by UPS, but are pleased to hear your order was dispatched quickly. Thank you for your understanding and patience.
8 days ago
 Verified review
very fast and safe delivery!! excellent quality of the products!!
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Answer by neuhauschocolates.com/en_BE
7 days ago
Thrilled to hear about the fast and safe delivery, along with the excellent quality of our products! Thank you for your feedback.
9 days ago
 Verified review
Quick and fast delivery for their beautiful chocolate well done
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Answer by neuhauschocolates.com/en_BE
7 days ago
So glad to hear the delivery was quick and that you're enjoying our beautiful chocolate. Thank you for the kind words!
13 days ago
 Verified review
Very quick delivery service for these excellent products
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Answer by neuhauschocolates.com/en_BE
7 days ago
Delighted to hear about the very quick delivery service and that you're enjoying the excellent products. Thank you for sharing your experience!