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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Online purchasing process was smooth and the ability to add a gift card and bag provided a personal, luxury touch touch. Items were swiftly despatched, efficiently delivered, and beautifully packaged/presented. I look forward to my making my next Neuhaus purchase!
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Answer by neuhauschocolates.com/en_BE
6 hours ago
Thank you for sharing your experience! We're glad to hear that the online purchasing process was smooth and that you appreciated the personalized options available. It’s wonderful to know that everything from the dispatch to the delivery met your expectations. We look forward to welcoming you back for your next Neuhaus purchase!
Arrived quickly and well packed. Scrummy chocolates. I had the irresistible chocolates and they are wonderful. The chewy nougat with the unctuous ganache centre is a great textural experience. I afraid I want more but know I shouldn't be this self indulgent.
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Answer by neuhauschocolates.com/en_BE
6 hours ago
Top to heaThank you for your kind words! We're delighted you enjoyed the chocolates. It’s always tempting to order more, and we’re here when you decide to indulge again. Looking forward to your next visit!r this!
Mar 30, 2024
Verified review
I am Belgian so I grew up with Neuhaus, especially at Easter. Am glad that the next and next next generation who is not Belgian but English love Neuhaus. Must be the genes. Anyway, I am glad that the Easter tradition with Neuhaus continues!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear that Neuhaus has been a cherished part of your Easter traditions growing up, and even more heartwarming to know that the love for Neuhaus chocolates is being embraced by the next generations, regardless of nationality. It seems like a beautiful blend of cultures and traditions, united by the universal language of fine chocolate. Here's to many more years of celebrating these sweet moments with Neuhaus!
Mar 24, 2024
Verified review
I love this chocolate and it is my absolute favourite kind of chocolate, I would love to buy it often if it was available close to me in Stockholm and it wasn’t so expensive, now I pay over 100 dollars for a kg and I eat it during a week .
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's awesome to hear you love the chocolate so much! The cost and effort to get it in Stockholm clearly show how special it is to you. Hopefully, it'll be easier to find and more affordable soon, so you can enjoy your favorite treat more often!
The chocolates were purchased as an Easter present for relatives but were shipped super-fast and by all accounts were wonderful and in perfect condition upon arrival. It was my first Neuhaus purchase but I will definitely be returning.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's fantastic to hear your Easter present made such a great impression and that everything arrived in perfect condition! We're thrilled your first experience with Neuhaus was a positive one, and we can't wait to welcome you back. Thanks for choosing us for your special occasion!
Apr 3, 2024
Verified review
Neuhaus chocolates
Great service from neuhaus online shop. The delivery was dispatched and delivered promptly and the recipients were very pleased with the Easter goodies.
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Answer by neuhauschocolates.com/en_BE
6 hours ago
Thank you for choosing Neuhaus for your Easter gifts! We're delighted to hear that the service met your expectations and that the recipients enjoyed their goodies. We look forward to providing you with great service again soon!
Apr 3, 2024
Verified review
Neuhaus chocolates are extremely good. Every Easter and Christmas I order something different and the experience is always exceptional! Delicious!
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Answer by neuhauschocolates.com/en_BE
6 hours ago
Thank you for your wonderful feedback and for making Neuhaus a part of your Easter and Christmas traditions! We're thrilled to hear that each experience has been exceptional. Looking forward to continuing to delight you with our chocolates in your future celebrations!
Mar 29, 2024
Verified review
Completely reliable
The selection for Easter is just right; the chocolate is lovely and the service was excellent. Completely reliable.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to know that our Easter selection hit the mark and that you enjoyed both the chocolate and the service! We strive to be completely reliable and it's rewarding to hear when that's been achieved. Thanks for your feedback and we look forward to continuing to serve you with excellence!
Mar 26, 2024
Verified review
They are PERFECT. It is perfect their product, it is perfect their raw material and it is perfevt their service.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's fantastic to hear such high praise for our products, the quality of our raw materials, and our service! We're thrilled that everything has met your expectations so perfectly. Thank you for sharing your enthusiasm and appreciation; it truly means a lot to us. We strive to maintain this level of perfection in all we do. Enjoy your chocolates!
Mar 28, 2024
Verified review
This service is so easy to use. Delivery is always swift. And of course the chocolates are delicious
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear that you find our service easy to use and the delivery swift! We're thrilled you enjoy the chocolates too. Thanks for your kind words, and we look forward to continuing to provide you with delicious treats and excellent service.
Mar 26, 2024
Verified review
Nur kurze Haltbarkeit.. kaum ist die Sendung von Neuhaus angekommen - schwupp, sind sie weg!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Das klingt, als ob die Neuhaus Pralinen so beliebt sind, dass sie im Nu verputzt werden! Vielleicht liegt es nicht nur an der Haltbarkeit, sondern auch daran, wie unwiderstehlich sie sind. Es freut uns zu hören, dass sie so gut ankommen. Beim nächsten Mal vielleicht einfach ein paar mehr bestellen, damit der Genuss länger anhält!
Top qualité et présentation ainsi que la livraison Tt simplement je recommande ss hésiter
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Super de lire que la qualité, la présentation, et la livraison ont répondu à vos attentes! Merci beaucoup pour votre recommandation. Ravi que tout vous ait plu!
5 days ago
Verified review
Greatest chocolate on Earth!
Everything works perfectly. Fast delivery!I just love it!
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Answer by neuhauschocolates.com/en_BE
6 hours ago
Wauw! Top compliment!
7 days ago
Verified review
Ordering was very easy and delivery was before time stated. Chocolates are delicious
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Answer by neuhauschocolates.com/en_BE
6 hours ago
Great to hear this!
Mar 22, 2024
Verified review
Excellent fast service, with gifts arriving before the expected postal time.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear your gifts arrived earlier than expected! We're thrilled you experienced our fast service. Looking forward to serving you again in the future!
Mar 23, 2024
Verified review
Great chocolates and service.
Great product and efficient ordering and delivery.
Thanks. I'll be back!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
So glad to hear you had a great experience with the product and our service!
Quick sendout even though UPS couldn't keep their end of the deal
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
We regret the delay caused by UPS, but are pleased to hear your order was dispatched quickly. Thank you for your understanding and patience.
Mar 28, 2024
Verified review
It's a pity that the chocolate eggs are not buyable on line8
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's unfortunate to hear that the chocolate eggs weren't available for online purchase. We understand how convenient online shopping is, especially for special items like these. Hopefully, there will be more options for purchasing our special products online in the future. Thank you for sharing your feedback, and we'll definitely take it into consideration as we continue to improve our services.
Commande facile, excellente qualité et livraison rapide
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Ravi d'entendre que votre expérience a été positive, de la commande facile à la qualité excellente et à la livraison rapide. Merci beaucoup pour votre commentaire !
Mar 23, 2024
Verified review
Amazing chocolates very well packaged & fast delivery!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
So glad to hear you had a great experience with the product and our service! Looking forward to welcoming you back. Thanks for choosing us!
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