Certificate for rosebikes.com

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.com



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 121 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 692 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent service, great prices and fast delivery. Thanks
5.00
Excellent

Delivered fast, but box was much larger then needed.
4.50
Excellent

Excellent
5.00
Excellent

My order arrived in time and everything was well-packed. So after all it was smooth order :)
4.67
Excellent

Good and effective service as always
5.00
Excellent

Excellent Very fast
5.00
Excellent

the postman let my bike in the hall - as it wasn't sent against signature - but fortunately everything was all good. Rose service is very responsive and effective. Quality is overall excellent.
4.67
Excellent

Easy exchange when I ordered the wrong size shoes. Many thanks for great service.
5.00
Excellent

Very fast delivery, bike in optimal conditions.
4.67
Excellent

great experience
5.00
Excellent

Small problem with lenght of address number ... missing number. It caused some small problem with delivery. Fixed promptly by Czech parcel service.
4.67
Excellent

Perfect
5.00
Excellent

fairly happy buyer.
4.00
Good

Excellent
5.00
Excellent

Everything was OK.

Thanks
4.33
Good

The best
5.00
Excellent

Everything perfect from Rose Bikes.
5.00
Excellent

I was very disappointed to be told that the item was sold out. This happened several days after I had made the purchase and the bike is still listed as in stock online, so am sure others have had the same experience.

The staff I spoke to were helpful and very friendly however there was nothing they could do since the stock was listed incorrectly.
2.00
Poor

rosebikes.com replies: 26/06/2017
Thank you for your feedback. It’s sad to hear that your dream bike was already sold out when you placed your order and we can totally understand your disappointment. We sincerely apologize for the wrong stock display on our website and will do our best to solve this issue as soon as possible. We hope that we can nevertheless convince you of our high quality of service and win you as a customer.

Swift delivery, good packaging, flawless products
5.00
Excellent

Ordered a Kask Mojito helmet in fluorescent yellow for delivery to the USA. Rose Bikes had the best price available and shipping cost of 16 € was very good. My helmet arrived within a week and was delivered by DHL to my house. The helmet is light and comfortable, the bright yellow color is highly visible. I am very satisfied with my Rose Bikes experience and would buy from this store again
5.00
Excellent

Very helpful
5.00
Excellent

The bike was delivered about a week earlier than expected. I have only ridden the bike for about 20k, but first impression are good. It handles well and feels comfortable on the road. Unfortunately I had to replace both inner tubes because the valves leaked (checked for punctures first). Both tyres were flat after about 12 hours. Since fixing, the bike is fine. Looking forward to many more k's.
4.67
Excellent

Very speedy delivery, good packaging, very happy customer. Thank you. BA
5.00
Excellent

Great prices and fast delivery to South Africa
5.00
Excellent

When building a collection of Klickfix: Rose knows the addict: unable to submit a thesis on enclosed articles: just... "LOL" and grateful: called draining earth for de light:
4.00
Good

receivership ... package brighten the day light to a point of excitement with out drinking tea: packaging secure and spacious: so grateful the fumes of aircraft or human cig smoke taint odour / virus did not enter that space as am contagious to allow "rose" b the addiction ::
5.00
Excellent

My wheels arrived to Ireland very quickly Everything was present and correct and really well packed for protection. I have had several dealings with Rose Bikes over the past year, including returning two items. Rose offered excellent customer care ion every occasion. They are a reputable, reliable and very honest company. Top rating from me
Sean Reidy, Ireland.
5.00
Excellent

Great
5.00
Excellent

Fast delivery, the Shimano 105 pedals arrived without retail packaging (in a plastic bag) which was unexpected.
4.67
Excellent

The bike work stand was missing some bolts and nuts which were somewhat laborious to find in the local shops. Otherwise really good service and fast delivery.
4.33
Good

Exact item description, fast delivery. Excellent shop.
5.00
Excellent

Great service
5.00
Excellent

The bike's declared weight is not True.
The bike arrived with mounted handlebar tape allthough I asked not to wrap it.
No complaints other than that.
4.33
Good

abb
4.67
Excellent

I have not received my bike yet. Communication on their part as to when it will be delivered has Ben non existent, web site just says waiting. Very excited just would like to know when it's being shipped
2.00
Poor

rosebikes.com replies: 15/03/2017
Thank you for your review. It’s good to hear that you are looking forward to receiving your dream bike. We have just sent you another confirmation email including the expected delivery date. your ROSE-Bikes Team

No comment.
5.00
Excellent

love the Rosebikes saddle and the Selle Italia wing mirror helps a lot for city cycling
5.00
Excellent

a gift for a offspring: its very nice thank You.
4.00
Good

Perfect in every way
5.00
Excellent

Identification of the source is not good
3.00
Fair

rosebikes.com replies: 10/03/2017
Thank you for your message. A member of our customer service will get in touch with you to solve the issue. Your ROSE Bikes team

rosebikes.com  customer reviews

rosebikes.com

rosebikes.com was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.com

Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rosebikes.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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