Certificate for rosebikes.com

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.com



Excellent

4.62/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 123 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 675 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I was very disappointed to be told that the item was sold out. This happened several days after I had made the purchase and the bike is still listed as in stock online, so am sure others have had the same experience.

The staff I spoke to were helpful and very friendly however there was nothing they could do since the stock was listed incorrectly.
2.00
Poor

Swift delivery, good packaging, flawless products
5.00
Excellent

Ordered a Kask Mojito helmet in fluorescent yellow for delivery to the USA. Rose Bikes had the best price available and shipping cost of 16 € was very good. My helmet arrived within a week and was delivered by DHL to my house. The helmet is light and comfortable, the bright yellow color is highly visible. I am very satisfied with my Rose Bikes experience and would buy from this store again
5.00
Excellent

Very helpful
5.00
Excellent

The bike was delivered about a week earlier than expected. I have only ridden the bike for about 20k, but first impression are good. It handles well and feels comfortable on the road. Unfortunately I had to replace both inner tubes because the valves leaked (checked for punctures first). Both tyres were flat after about 12 hours. Since fixing, the bike is fine. Looking forward to many more k's.
4.67
Excellent

Very speedy delivery, good packaging, very happy customer. Thank you. BA
5.00
Excellent

Great prices and fast delivery to South Africa
5.00
Excellent

When building a collection of Klickfix: Rose knows the addict: unable to submit a thesis on enclosed articles: just... "LOL" and grateful: called draining earth for de light:
4.00
Good

receivership ... package brighten the day light to a point of excitement with out drinking tea: packaging secure and spacious: so grateful the fumes of aircraft or human cig smoke taint odour / virus did not enter that space as am contagious to allow "rose" b the addiction ::
5.00
Excellent

My wheels arrived to Ireland very quickly Everything was present and correct and really well packed for protection. I have had several dealings with Rose Bikes over the past year, including returning two items. Rose offered excellent customer care ion every occasion. They are a reputable, reliable and very honest company. Top rating from me
Sean Reidy, Ireland.
5.00
Excellent

Great
5.00
Excellent

Fast delivery, the Shimano 105 pedals arrived without retail packaging (in a plastic bag) which was unexpected.
4.67
Excellent

The bike work stand was missing some bolts and nuts which were somewhat laborious to find in the local shops. Otherwise really good service and fast delivery.
4.33
Good

Exact item description, fast delivery. Excellent shop.
5.00
Excellent

Great service
5.00
Excellent

The bike's declared weight is not True.
The bike arrived with mounted handlebar tape allthough I asked not to wrap it.
No complaints other than that.
4.33
Good

abb
4.67
Excellent

I have not received my bike yet. Communication on their part as to when it will be delivered has Ben non existent, web site just says waiting. Very excited just would like to know when it's being shipped
2.00
Poor

rosebikes.com replies: 15/03/2017
Thank you for your review. It’s good to hear that you are looking forward to receiving your dream bike. We have just sent you another confirmation email including the expected delivery date. your ROSE-Bikes Team

No comment.
5.00
Excellent

love the Rosebikes saddle and the Selle Italia wing mirror helps a lot for city cycling
5.00
Excellent

a gift for a offspring: its very nice thank You.
4.00
Good

Perfect in every way
5.00
Excellent

Identification of the source is not good
3.00
Fair

rosebikes.com replies: 10/03/2017
Thank you for your message. A member of our customer service will get in touch with you to solve the issue. Your ROSE Bikes team

Excellent shop Superb customer service
5.00
Excellent

I was happy with Rose. Fast and efficient.
5.00
Excellent

High quality wheels at great value will provide more feedback when I clock up the miles.
5.00
Excellent

Love it
5.00
Excellent

Very professional in all aspects. All stages communicated clearly.
5.00
Excellent

I will buy more bags at rosebikes.com.
4.00
Good

Everything ok.thank you
5.00
Excellent

Quick international delivery, well packed and reasonable shipping cost.
5.00
Excellent

hopefully my order will come in time
4.33
Good

The items detailed description could be more accurate, since I was obliged to order disc adaptors for the wheels I bought, though there was no need to, since they were included with the wheels, but the online shop description did not mention it.
4.67
Excellent

excellent service, very satisfied of the product
5.00
Excellent

Very easy, even with shipping to Canada. Sweet bike as well (soul fire 2)
5.00
Excellent

Only hiccup was my CC originally rejecting payment, which had nothing to do with the vendor. Other than that, everything was pretty straightforward and bike arrived in great condition
4.67
Excellent

The delivery and goods were mostly adequate.

Except for the spokes, as usual ROSE sends spokes of the wrong size (usually longer) mixed in with the spokes you order. Which is quite a pain as one tends to only notice this when doing the wheel tensioning and running out of tread.
4.00
Good

rosebikes.com replies: 20/02/2017
Thank you for your feedback. We are sorry to hear that you have received the wrong spoke size. Of course you can return the wrongly delivered products for an exchange. We would be happy to hear from you to solve this issue as soon as possible. Thank you for your understanding. Your ROSE Bikes team

good
4.33
Good

Rose bikes are an excellent company to do business with.
5.00
Excellent

5 star
5.00
Excellent

rosebikes.com  customer reviews

rosebikes.com

rosebikes.com was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.com

Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rosebikes.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.