Certificate for ROSE Bikes

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ROSE Bikes



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 83 Trusted Shops reviews collected in the last 12 months.
In total, ROSE Bikes has already collected 775 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/08/2018
Date of order
10/08/2018
17/08/2018
Excellent
5.00
Excellent

Date of publication
17/08/2018
Date of order
01/08/2018
17/08/2018
My order of over €1200 of bike parts did not go well.
The delivery took 3-4 days longer.
Secondly, on arrival in Ireland the tracking numbers got mixed up and my order showed as delivered to a different addeess.
When the parcel arrived it had a wheel size 29 instead of size 27.5.
Rose offered a replacement. Unfortunately, since I was on a bike tour, I had to buy wheel from a LBS for €120
2.67
Fair

Date of publication
17/08/2018
Date of order
20/07/2018
17/08/2018
I love to buy from Rose Bikes . Best Regards
5.00
Excellent

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
Good service fast delivery.
4.33
Good

Date of publication
14/08/2018
Date of order
28/07/2018
14/08/2018
brillent service and a great price..
5.00
Excellent

Date of publication
14/08/2018
Date of order
23/07/2018
14/08/2018
Ι've already recommended the shop to friends.
5.00
Excellent

Date of publication
14/08/2018
Date of order
07/08/2018
14/08/2018
Fast delivery, no problems.
5.00
Excellent

Date of publication
12/08/2018
Date of order
05/08/2018
12/08/2018
Der beste online Shop
5.00
Excellent

Date of publication
12/08/2018
Date of order
29/07/2018
12/08/2018
Perfect in every aspect .
5.00
Excellent

Date of publication
11/08/2018
Date of order
28/07/2018
11/08/2018
Excellent seller
4.67
Excellent

Date of publication
08/08/2018
Date of order
28/07/2018
08/08/2018
Fast delivery, objects correspond to describtion If there is some problem with the order, ROSEBIKES reacts very fast
5.00
Excellent

Date of publication
08/08/2018
Date of order
21/07/2018
08/08/2018
Everything went well and the product fits like a glove.
5.00
Excellent

Date of publication
05/08/2018
Date of order
25/07/2018
05/08/2018
very good items very fast delivery
5.00
Excellent

Date of publication
04/08/2018
Date of order
26/07/2018
04/08/2018
Due to lithium batteries they were unable to ship the products internationally.The customer service was excellent, they got back to me quickly to explain the situation. Very professional.
5.00
Excellent

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
Good
5.00
Excellent

Date of publication
30/07/2018
Date of order
23/07/2018
30/07/2018
easy to contact , fast response.
3.67
Good

Date of publication
29/07/2018
Date of order
22/07/2018
29/07/2018
Competitive prices great range of products quick delivery and hassle free returning items that didn't fit (My fault) definitely use Rose again
5.00
Excellent

Date of publication
22/07/2018
Date of order
15/07/2018
22/07/2018
excellent
5.00
Excellent

Date of publication
20/07/2018
Date of order
13/07/2018
20/07/2018
Good shop.Fast delivery.Everyting packed nicely.Definately will by again
5.00
Excellent

Date of publication
18/06/2018
Date of order
24/04/2018
18/06/2018
EXCELETNE
5.00
Excellent

Date of publication
10/06/2018
Date of order
17/04/2018
10/06/2018
The package was damaged during shipping. I instantly refused delivery. Rose could not provide another bike in shiny white until the 2019 models were available. They gave me the option to cancel the order and I did. I have not received my refund yet and expect it with in a few business days from now. However, I would like to insure everything is in order. cust. # 002736399 order # 7227923
1.67
Poor

ROSE Bikes replies: 15/06/2018
Thank you for your feedback. We sincerely regret the inconvenience caused and will of course refund the total order amount as soon as the bike is back with us. We expect the bike to arrive within the next days. It’s a shame that your dream bike is no longer available and we hope that you’ll maybe find another bike that suits your needs some time in the future. your ROSE-Bikes Team

Date of publication
09/06/2018
Date of order
25/04/2018
09/06/2018
I could not review the goods becase the delivery was rejected due to damaged packaging. I could not get another shiny white bike and had to cancel because of the length of time to wait for production
1.50
Poor

ROSE Bikes replies: 15/06/2018
Thank you for your feedback. We sincerely regret the inconvenience caused and will refund the total order amount as soon as we’ve received the returned parcel. It’s a shame that your dream bike is no longer available and we hope that you’ll maybe find another bike that suits your needs some time in the future. your ROSE-Bikes Team

Date of publication
21/05/2018
Date of order
07/04/2018
21/05/2018
The packaging was destroyed and the bike was exposed. There were several holes in the packaging and a very large area that was resealed with tape. I am sure something fell out and was lost. The shipping company was awful and that should not reflect Rose Bikes performance. But I have to return and cancel the order for a refund. My DHL tracking number is 7553399475.
1.67
Poor

ROSE Bikes replies: 26/05/2018
Thank you for your feedback. We are so sorry to hear that you have received your bike in such unacceptable condition. It is a real pity as it is our priority to maintain the highest packaging quality. Please be assured that we will see to this and give you an update about your order as soon as possible. Your ROSE Bikes team

Date of publication
18/05/2018
Date of order
25/04/2018
18/05/2018
Great communication and great product and great service. Thank you
5.00
Excellent

Date of publication
12/05/2018
Date of order
11/04/2018
12/05/2018
Worth recommended. All as it should be. Great value for money. Many thanks.
5.00
Excellent

Date of publication
10/05/2018
Date of order
17/04/2018
10/05/2018
Excelente Shop
5.00
Excellent

Date of publication
10/05/2018
Date of order
17/04/2018
10/05/2018
Excellent service
5.00
Excellent

Date of publication
07/05/2018
Date of order
29/04/2018
07/05/2018
OK, as always
5.00
Excellent

Date of publication
05/05/2018
Date of order
28/04/2018
05/05/2018
Good service
5.00
Excellent

Date of publication
01/05/2018
Date of order
16/04/2018
01/05/2018
Fabulous service to New Zealand. Thank you.
5.00
Excellent

Date of publication
24/04/2018
Date of order
10/04/2018
24/04/2018
Great service and items at a very good price.
5.00
Excellent

Date of publication
23/04/2018
Date of order
22/03/2018
23/04/2018
they delayed my order
4.33
Good

Date of publication
22/04/2018
Date of order
30/03/2018
22/04/2018
Excellent
5.00
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Everything was fine, quick delivery, I received my order in 4 days.
5.00
Excellent

Date of publication
04/04/2018
Date of order
12/03/2018
04/04/2018
Once again all the goods were brand new in excellent condition with fantastic fit. The parcel also was totally secure and arrived in time.I am 100 satisfied with rose bikes.
5.00
Excellent

Date of publication
29/03/2018
Date of order
01/03/2018
29/03/2018
Great to be able to find stuff that's not in north america and have it shipped by such a reliable company.
5.00
Excellent

Date of publication
26/03/2018
Date of order
31/01/2018
26/03/2018
There were some issue with my adress, so the delivery took a bit longer than it should, apart from that everything just as should be
4.67
Excellent

Date of publication
25/03/2018
Date of order
18/03/2018
25/03/2018
Great selection, very competitive prices. Quick delivery in less than a week.
5.00
Excellent

Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
Hassle Free Ordering, and speedy delivery. Recommended
5.00
Excellent

Date of publication
23/03/2018
Date of order
28/02/2018
23/03/2018
The entire ordering process went perfectly I am very happy and grateful
5.00
Excellent

ROSE Bikes customer reviews

ROSE Bikes

ROSE Bikes was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
ROSE Bikes
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ROSE Bikes in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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