Certificate for ROSE Bikes

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ROSE Bikes



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 180 Trusted Shops reviews collected in the last 12 months.
In total, ROSE Bikes has already collected 904 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/01/2019
Date of order
03/01/2019
18/01/2019
Quick response.
Easy to solve problems, if any.
Fair price.
5.00
Excellent

Date of publication
17/01/2019
Date of order
13/12/2018
17/01/2019
reliable service
5.00
Excellent

Date of publication
16/01/2019
Date of order
24/12/2018
16/01/2019
Excellent service
4.67
Excellent

Date of publication
15/01/2019
Date of order
28/12/2018
15/01/2019
Delivery is good, the goods are as expected and the customer service is very helpful. The website could do better though.
4.00
Good

Date of publication
14/01/2019
Date of order
06/01/2019
14/01/2019
Ενα ηλεκτρονικο καταστημα καλλα προιοντα τιμες με ανθρωπινο προσωπο.
5.00
Excellent

Date of publication
12/01/2019
Date of order
25/12/2018
12/01/2019
Delivery is late. Customer service is very passive, unresponsive.
1.00
Very Poor

ROSE Bikes replies: 14/01/2019
We are sorry to hear that you are unsatisfied with our service and that you feel that your parcel was delivered too late. Actually, you have the option of choosing a “partial delivery”, if one or several items of your order are in backorder. This means that the items that are immediately available will be sent first, and the items in backorder will follow in a second parcel. your ROSE-Bikes team

Date of publication
12/01/2019
Date of order
21/11/2018
12/01/2019
Slow delivery, takes longer than advertised.
1.67
Poor

ROSE Bikes replies: 15/01/2019
Thank you for your feedback We regret that the delivery of your order was delayed and sincerely apologize for the inconvenience caused. Your ROSE Bikes team

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Never had a problem ordering or receiving delivery apart from last where I did pay an extra amount (DHL Express) and it took longer than I wished or hoped for but that really was not your (Rose) fault. It was DHL.
4.67
Excellent

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
Very very fast shipping, products as described, would buy again for sure
5.00
Excellent

Date of publication
08/01/2019
Date of order
16/11/2018
08/01/2019
Excellent oll.
5.00
Excellent

Date of publication
06/01/2019
Date of order
27/12/2018
06/01/2019
Excellent service and very good price. Thanks
5.00
Excellent

Date of publication
06/01/2019
Date of order
28/12/2018
06/01/2019
Good as always, ultra fast delivery
5.00
Excellent

Date of publication
04/01/2019
Date of order
20/12/2018
04/01/2019
all good like the item
5.00
Excellent

Date of publication
03/01/2019
Date of order
27/12/2018
03/01/2019
Fast delivery to Bulgaria.Everything is fine.
Customer service respond fast . Bike is great
5.00
Excellent

Date of publication
31/12/2018
Date of order
10/12/2018
31/12/2018
Excellent service. I'm a repeat buyer and very happy with goods and service.
5.00
Excellent

Date of publication
30/12/2018
Date of order
19/12/2018
30/12/2018
Excellent telephone pre and post sale service.
5.00
Excellent

Date of publication
28/12/2018
Date of order
06/12/2018
28/12/2018
Rose Bikes had what I wanted and the price was reasonable enough to have it shipped to the United States. I plan to keep them in mind for future bike related purchases.
4.67
Excellent

Date of publication
25/12/2018
Date of order
09/12/2018
25/12/2018
Great communications My one suggeation is to list products that CAN NOT be shipped to the US so as the US shopper doesn't procceed to purchase items only to find out days later when ROSE cancels the transaction due to that reason.
5.00
Excellent

Date of publication
24/12/2018
Date of order
10/12/2018
24/12/2018
As always, fully satisfied with the whole process of purchasing from Rose Bikes
5.00
Excellent

Date of publication
22/12/2018
Date of order
07/12/2018
22/12/2018
Smooth ordering - prompt delivery- great packaging
5.00
Excellent

Date of publication
22/12/2018
Date of order
08/12/2018
22/12/2018
Merry Xmas
5.00
Excellent

Date of publication
21/12/2018
Date of order
11/12/2018
21/12/2018
Great service, fast delivery. No issues.
5.00
Excellent

Date of publication
20/12/2018
Date of order
09/12/2018
20/12/2018
First time shopping was a breeze
5.00
Excellent

Date of publication
18/12/2018
Date of order
19/10/2018
18/12/2018
Nichts ausserordentliches, alles in Ordnung
5.00
Excellent

Date of publication
18/12/2018
Date of order
10/12/2018
18/12/2018
Rose as always, great valur for money. Thanks.
5.00
Excellent

Date of publication
16/12/2018
Date of order
09/12/2018
16/12/2018
Good to deal with, part delivery worked out ok as well. Keep up the good work.
5.00
Excellent

Date of publication
16/12/2018
Date of order
10/11/2018
16/12/2018
verry exelent
5.00
Excellent

Date of publication
16/12/2018
Date of order
09/12/2018
16/12/2018
Είμαι ιδιαίτερα ικανοποιημένος από την Rose για την φιλικότητα την επάρκεια και το
άμεσο service .
5.00
Excellent

Date of publication
11/12/2018
Date of order
18/09/2018
11/12/2018
Fast delivery, came as expected, product was as ordered and international delivery worked super well also. I would use this site again, especially due to the good pricing compared to others.
5.00
Excellent

Date of publication
10/12/2018
Date of order
02/12/2018
10/12/2018
Got just what I looked for. Delivery was fast and service excellent.
5.00
Excellent

Date of publication
06/12/2018
Date of order
26/11/2018
06/12/2018
it is ok
5.00
Excellent

Date of publication
06/12/2018
Date of order
09/11/2018
06/12/2018
Ordered the ortlieb gravel pack bags and four other items which all arrived just after the expected date as the delivery was on an island in Thailand. Very happy with the service and complete order.
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
All ok, only dhl service is terrible
4.33
Good

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
absolutely trouble free shopping, top of the range bikes at friendly prices
5.00
Excellent

Date of publication
28/11/2018
Date of order
30/10/2018
28/11/2018
Great service.
5.00
Excellent

Date of publication
26/11/2018
Date of order
19/11/2018
26/11/2018
Super, excellent Goods description very accurate, good qualityphotos, really quick delivery
5.00
Excellent

Date of publication
26/11/2018
Date of order
19/11/2018
26/11/2018
absolutely satisfied
5.00
Excellent

Date of publication
24/11/2018
Date of order
17/11/2018
24/11/2018
Excellent buying expiriance. Fast delivery.
5.00
Excellent

Date of publication
24/11/2018
Date of order
17/11/2018
24/11/2018
I am very happy with the product and service. Thanks
5.00
Excellent

Date of publication
23/11/2018
Date of order
04/11/2018
23/11/2018
no problemos
5.00
Excellent

ROSE Bikes customer reviews

ROSE Bikes

ROSE Bikes was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
ROSE Bikes
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ROSE Bikes in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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