Certificate for ROSE Bikes

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ROSE Bikes



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 136 Trusted Shops reviews collected in the last 12 months.
In total, ROSE Bikes has already collected 840 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
Super fast delivery on point No complications.
5.00
Excellent

Date of publication
18/10/2018
Date of order
10/10/2018
18/10/2018
I had an issue with this order, but Rose Bikes solved it without any hassle. I really love buying from Rose.

Thanks Rose
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
Everything perfect
5.00
Excellent

Date of publication
14/10/2018
Date of order
07/10/2018
14/10/2018
Fast delivery and good price
5.00
Excellent

Date of publication
13/10/2018
Date of order
06/10/2018
13/10/2018
Very good shop
5.00
Excellent

Date of publication
12/10/2018
Date of order
04/10/2018
12/10/2018
everything OK
5.00
Excellent

Date of publication
11/10/2018
Date of order
04/10/2018
11/10/2018
Everything excellent. Fast delivery, good prices.
5.00
Excellent

Date of publication
09/10/2018
Date of order
23/09/2018
09/10/2018
the goods arrived has ordered in good condition with fair price, but it took too long (over 1 week) to receive the order compared to other shops that I used to buy online from (normally it takes less than a week from EU shops).
4.67
Excellent

Date of publication
09/10/2018
Date of order
16/09/2018
09/10/2018
the goods arrived has ordered in good condition with fair price, but it took too long (over 2 weeks) to receive the order compared to other shops that I used to buy online from (normally it takes less than a week from EU shops).
4.33
Good

Date of publication
07/10/2018
Date of order
29/09/2018
07/10/2018
very quick and very aqurete in the selling items .....
5.00
Excellent

Date of publication
07/10/2018
Date of order
29/09/2018
07/10/2018
very good prices and great quality
5.00
Excellent

Date of publication
06/10/2018
Date of order
29/09/2018
06/10/2018
Rose is the best
5.00
Excellent

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
Excellent
5.00
Excellent

Date of publication
30/09/2018
Date of order
23/09/2018
30/09/2018
Rose bikes is the best cycling related online shop

Thanks rose
5.00
Excellent

Date of publication
30/09/2018
Date of order
22/09/2018
30/09/2018
First time I ordered from ROSE bikes and very happy with the process, speed and the costumer service.
It only took 4 days for the goods to arrive to Ireland. Had to call customer service before I placed the order and they were very helpful and efficient. The price was the best I was able to find online too. Item was well packed too. Would definitely recommend.
5.00
Excellent

Date of publication
25/09/2018
Date of order
18/09/2018
25/09/2018
Good
5.00
Excellent

Date of publication
25/09/2018
Date of order
17/09/2018
25/09/2018
Very fast shipment and goods are of super quality
5.00
Excellent

Date of publication
24/09/2018
Date of order
17/09/2018
24/09/2018
3 days Germany - to Croatia.
Speed & Good packing.
THANKS
5.00
Excellent

Date of publication
24/09/2018
Date of order
07/09/2018
24/09/2018
The delivery is Fast. Could be faster. maybe to 5 Working days.
4.67
Excellent

Date of publication
21/09/2018
Date of order
13/09/2018
21/09/2018
You Advertised Shimano Flightdeck sc7900 but cannot supply it . Very disappointed
2.00
Poor

ROSE Bikes replies: 25/09/2018
Thanks for your feedback. We will ship your package on Wednesday, 26.9.18. Please excuse the delay. Your ROSE Bikes Team

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
Ολα πολύ καλα
5.00
Excellent

Date of publication
18/09/2018
Date of order
10/09/2018
18/09/2018
My problem solver..things that are hard to find locally, Rose bikes have the answer.
4.33
Good

Date of publication
17/09/2018
Date of order
09/09/2018
17/09/2018
Good products
5.00
Excellent

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
I used Rosebikes before with no problems at all. This time the delivery company left the packet at my door and went missing. They could have left it with neighbours or reschedule for delivery. Two months since that happened and still I do not have the product that I paid for. Customer service asked me to send them the delivery note, I sent by tracked mail they say never got it and still waiting...
1.00
Very Poor

ROSE Bikes replies: 28/09/2018
Thank you for your feedback. We have already contacted you to clarify this process ROSE Bikes Team

Date of publication
15/09/2018
Date of order
08/09/2018
15/09/2018
They have a huge range of bikes/parts.
My SRAM jocky wheels were quickly dispatched, no fuss.
5.00
Excellent

Date of publication
15/09/2018
Date of order
31/08/2018
15/09/2018
super service box was badly damaged, but goods were still inside the box, so all is well.
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Good service
5.00
Excellent

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
Very fast delivery, excellent service, flawless transaction. You'll hear from me again soon
5.00
Excellent

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
Fast delivery and items are very well packed.
5.00
Excellent

Date of publication
11/09/2018
Date of order
21/08/2018
11/09/2018
Great product, great service and great delivery. Well done ROSE Bikes.
5.00
Excellent

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
Really fast packing & delivery - 2 days to Slovenia. Did’t need customer service, so can’t really rate it.
5.00
Excellent

Date of publication
11/09/2018
Date of order
03/09/2018
11/09/2018
Fast delivery. Competitive prices.
5.00
Excellent

Date of publication
10/09/2018
Date of order
03/08/2018
10/09/2018
Great, as expected.
5.00
Excellent

Date of publication
08/09/2018
Date of order
31/08/2018
08/09/2018
Quick and efficient
5.00
Excellent

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
Bought from Rose Bikes on a couple of occasions without any issues. Items always arrive on time and good customer service. Would recommend
5.00
Excellent

Date of publication
05/09/2018
Date of order
29/08/2018
05/09/2018
Everything OK
5.00
Excellent

Date of publication
05/09/2018
Date of order
29/08/2018
05/09/2018
Fast delivery free-of-charge
5.00
Excellent

Date of publication
04/09/2018
Date of order
14/08/2018
04/09/2018
My experience was really awful. A customer support which actually never responded to any of my emails, about the status of my order. I would had listen to the latest customer reviews and choose another e-store for my purchases. Next time I will be more careful.
2.33
Poor

ROSE Bikes replies: 06/09/2018
Thank you for your feedback. Please note that we answer all emails as soon as possible and mostly within 48 hours. We sincerely regret that your parcel got stuck somewhere along the way and are already in contact with DHL to solve this issue as soon as possible. We will come back to you once our claim against DHL has been processed. your ROSE-Bikes Team

Date of publication
04/09/2018
Date of order
28/08/2018
04/09/2018
Everything ok
5.00
Excellent

Date of publication
04/09/2018
Date of order
10/08/2018
04/09/2018
Price was good, and order arrived in good time and as expected.
5.00
Excellent

ROSE Bikes customer reviews

ROSE Bikes

ROSE Bikes was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
ROSE Bikes
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ROSE Bikes in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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