Certificate for rosebikes.com

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.com



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 79 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 752 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/12/2017
Date of order
06/11/2017
04/12/2017
...
5.00
Excellent

Date of publication
02/12/2017
Date of order
08/11/2017
02/12/2017
Have not recieved since order was placed 22 days ago
1.00
Very Poor

rosebikes.com replies: 04/12/2017
Thank you for your feedback. Much to our regret, we can’t meet the originally agreed delivery date, as the manufacturer has postponed the delivery of the product. Please contact our service team and let us know, whether would like to wait for the gloves to arrive or whether you prefer to cancel your order. your ROSE-Bikes Team

Date of publication
01/12/2017
Date of order
06/11/2017
01/12/2017
Really excellent bicycle shop.
4.50
Excellent

Date of publication
18/11/2017
Date of order
19/10/2017
18/11/2017
Fast and complete delivery
5.00
Excellent

Date of publication
14/11/2017
Date of order
03/11/2017
14/11/2017
Very helpful
5.00
Excellent

Date of publication
09/11/2017
Date of order
17/10/2017
09/11/2017
DHL service fail delivered several times. Everything else ok
4.33
Good

Date of publication
06/11/2017
Date of order
11/10/2017
06/11/2017
First time for me to use rosebikes.com, I found the service to be excellent. Everything that I ordered arrived promptly, it has all been fitted and it works.
5.00
Excellent

Date of publication
27/10/2017
Date of order
20/10/2017
27/10/2017
The ordering proccess was very smooth from the begining to the end. There is always a small damage on the box but thx for the guys at Rose the package is every time put into in a bigger box.
5.00
Excellent

Date of publication
16/10/2017
Date of order
08/10/2017
16/10/2017
Fast and effective
5.00
Excellent

Date of publication
09/10/2017
Date of order
15/09/2017
09/10/2017
Great service. Bike was send within a week.
5.00
Excellent

Date of publication
08/10/2017
Date of order
01/10/2017
08/10/2017
Simply the best. Great customer services too
5.00
Excellent

Date of publication
06/10/2017
Date of order
13/09/2017
06/10/2017
Excellent service and price
5.00
Excellent

Date of publication
01/10/2017
Date of order
05/09/2017
01/10/2017
Everything was OK, quick delivery, reliability. Thanks
5.00
Excellent

Date of publication
22/09/2017
Date of order
30/08/2017
22/09/2017
Excellent
5.00
Excellent

Date of publication
20/09/2017
Date of order
28/08/2017
20/09/2017
This wast my first order and wont be the last. Hi quality service... Thanks to everybody working so PERFECT
5.00
Excellent

Date of publication
14/09/2017
Date of order
07/09/2017
14/09/2017
Excellent
5.00
Excellent

Date of publication
11/09/2017
Date of order
15/08/2017
11/09/2017
Delighted with purchase.
5.00
Excellent

Date of publication
05/09/2017
Date of order
29/08/2017
05/09/2017
Very good service
5.00
Excellent

Date of publication
28/08/2017
Date of order
03/08/2017
28/08/2017
Very impressed with your service. Whilst on vacation in France I urgently needed a replacement Bicycle rack to carry 4 bikes back to the U.K. With only 7 days to go, and with all French suppliers advising there was no stock in France, Rose Bikes not only sourced the required items (at the lowest price) but also ensured delivery to the South of France in impossible timescales. Delighted customer
5.00
Excellent

Date of publication
25/08/2017
Date of order
28/07/2017
25/08/2017
Excellent mtb shoes
4.67
Excellent

Date of publication
16/08/2017
Date of order
05/08/2017
16/08/2017
Excellent service, great prices and fast delivery. Thanks
5.00
Excellent

Date of publication
15/08/2017
Date of order
08/08/2017
15/08/2017
Delivered fast, but box was much larger then needed.
4.50
Excellent

Date of publication
02/08/2017
Date of order
26/07/2017
02/08/2017
Excellent
5.00
Excellent

Date of publication
31/07/2017
Date of order
08/07/2017
31/07/2017
My order arrived in time and everything was well-packed. So after all it was smooth order :)
4.67
Excellent

Date of publication
30/07/2017
Date of order
07/07/2017
30/07/2017
Good and effective service as always
5.00
Excellent

Date of publication
27/07/2017
Date of order
04/07/2017
27/07/2017
Excellent Very fast
5.00
Excellent

Date of publication
26/07/2017
Date of order
03/07/2017
26/07/2017
the postman let my bike in the hall - as it wasn't sent against signature - but fortunately everything was all good. Rose service is very responsive and effective. Quality is overall excellent.
4.67
Excellent

Date of publication
19/07/2017
Date of order
26/06/2017
19/07/2017
Easy exchange when I ordered the wrong size shoes. Many thanks for great service.
5.00
Excellent

Date of publication
17/07/2017
Date of order
21/06/2017
17/07/2017
Very fast delivery, bike in optimal conditions.
4.67
Excellent

Date of publication
10/07/2017
Date of order
25/06/2017
10/07/2017
great experience
5.00
Excellent

Date of publication
10/07/2017
Date of order
19/06/2017
10/07/2017
Small problem with lenght of address number ... missing number. It caused some small problem with delivery. Fixed promptly by Czech parcel service.
4.67
Excellent

Date of publication
05/07/2017
Date of order
17/06/2017
05/07/2017
Perfect
5.00
Excellent

Date of publication
04/07/2017
Date of order
21/06/2017
04/07/2017
fairly happy buyer.
4.00
Good

Date of publication
04/07/2017
Date of order
27/06/2017
04/07/2017
Excellent
5.00
Excellent

Date of publication
02/07/2017
Date of order
18/06/2017
02/07/2017
Everything was OK.

Thanks
4.33
Good

Date of publication
28/06/2017
Date of order
21/06/2017
28/06/2017
The best
5.00
Excellent

Date of publication
26/06/2017
Date of order
12/06/2017
26/06/2017
Everything perfect from Rose Bikes.
5.00
Excellent

Date of publication
19/06/2017
Date of order
05/06/2017
19/06/2017
I was very disappointed to be told that the item was sold out. This happened several days after I had made the purchase and the bike is still listed as in stock online, so am sure others have had the same experience.

The staff I spoke to were helpful and very friendly however there was nothing they could do since the stock was listed incorrectly.
2.00
Poor

rosebikes.com replies: 26/06/2017
Thank you for your feedback. It’s sad to hear that your dream bike was already sold out when you placed your order and we can totally understand your disappointment. We sincerely apologize for the wrong stock display on our website and will do our best to solve this issue as soon as possible. We hope that we can nevertheless convince you of our high quality of service and win you as a customer.

Date of publication
16/06/2017
Date of order
08/06/2017
16/06/2017
Swift delivery, good packaging, flawless products
5.00
Excellent

rosebikes.com  customer reviews

rosebikes.com

rosebikes.com was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.com
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rosebikes.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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