Certificate for rosebikes.com

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.com



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 153 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 643 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
περιμενα καλλυτερο..
4.33
Good

good
4.00
Good

Very reliable shop.
I recommend it
5.00
Excellent

Easy to order, fast secure delivery? Well done. I will recommend you.
5.00
Excellent

perfection is not part of my vocabulary .... only very good
kind regards
4.00
Good

Espectacular
4.67
Excellent

Delivery was as fast as I experienced it before with RoseBikes.
Packing of the goods was excellent and it came in a double box so there wasn't any chance to receive a damaged product.

I already used the new wheel set (more than 500km) and at the moment I am very satisfied with the increased performance of my bike but as I learnt before braking perfomance is not as good as with alloy.
5.00
Excellent

Excellent
5.00
Excellent

Quickly delivered to the US in a week of ordering. Only caveats being box may have needed more padding as it was pretty well crushed when delivered. Contents appear OK so far (have not completed installing). And no tracking information was sent, I had to inquire. Otherwise, outstanding, with a quick reply to my inquiry on tracking.
5.00
Excellent

very poor
1.00
Very Poor

rosebikes.com replies: 02/11/2016
Thank you for your message. We regret to hear that you are not satisfied with our service. We will get in touch with you shortly to solve the issue. your ROSE-Bikes Team

Excellent products excellent quality fast delivery reliable site THANK YOU
5.00
Excellent

Good product, ordered wheels on sunday and received the following friday
5.00
Excellent

very satisfied, the order was received very quickly.
5.00
Excellent

I'm very satisfied
5.00
Excellent

Delivery options can be extended. There wasn't expedite shipping.
4.67
Excellent

As expected
5.00
Excellent

Ordered, Delivered. No Problem.
5.00
Excellent

Verry nice and good on-line shop.
Thanx for existing.
5.00
Excellent

Reliable, hepful and fast responding from customer service, keep the good work.
5.00
Excellent

Vrery good experience. Highly recommended.
5.00
Excellent

It's so goooood
5.00
Excellent

Order arrived on time, well packed and exactly as described. Thanks
5.00
Excellent

Great service, products, quality
5.00
Excellent

Quick delivery. No problems.
5.00
Excellent

Service and product couldn't have been any better.
5.00
Excellent

Got everything in time, no problem at all
5.00
Excellent

payment with credit card went wrong, had to go 3 times to the bank to have it checked but no problems were detected (use the card weekly)
I noticed that the shop required an higher amount then the invoice mentioned (had a voucher of 10 euro )
Had to cancel the order, second attempt gave the same result.
after mentioning the problem goods got shipped, shipment took more then 4 days
2.00
Poor

rosebikes.com replies: 27/08/2016
Thank you for your message. We apologize for the inconvenience and will get personally in touch with you in order to clarify the case. your ROSE-Bikes Team

Totally satisfied.
5.00
Excellent

everything ok
5.00
Excellent

The delivery took a more time than anticipated.
The customer service is very German centric, including providing international customers with German-only forms to fill out.
3.33
Fair

Everything went well, I'm pleased.
4.33
Good

This was my second order at Rosebikes. The items were shipped quickly and well packaged. Happy with this purchase.
5.00
Excellent

Alles bestens. Superschnelle Lieferung
5.00
Excellent

This is the first time I've used Rose bikes and was pleasantly surprised with the prices. Delivery was relatively quick , about 10 days from Germany to Australia. Will use again.
4.67
Excellent

Great shop fast delivery items i couldnt get anywhere else thank you
5.00
Excellent

very good
5.00
Excellent

A good range of products and very competitive prices.
5.00
Excellent

Rose Bikes cancelled my order without telling me (a system issue prevented them from sending goods outside of Germany for a short period of time). It wasn't until I queried the lack of delivery that I was told that the order had been cancelled and my payment refunded.

I was also annoyed because I still had to pay the Trusted Shops fee, even though the order was cancelled by the supplier.
1.00
Very Poor

I am satisfide
5.00
Excellent

Rear brake calliper not assembled correctly and needed attention.
4.33
Good

rosebikes.com  customer reviews

rosebikes.com

rosebikes.com was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.com

Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with rosebikes.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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