Certificate for rosebikes.com

No. X6549A872A231448587B6838B55647CBD
 

Approved on
02/07/2013
Valid until
01/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.com



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 145 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 621 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great service, products, quality
5.00
Excellent

Quick delivery. No problems.
5.00
Excellent

Service and product couldn't have been any better.
5.00
Excellent

Got everything in time, no problem at all
5.00
Excellent

payment with credit card went wrong, had to go 3 times to the bank to have it checked but no problems were detected (use the card weekly)
I noticed that the shop required an higher amount then the invoice mentioned (had a voucher of 10 euro )
Had to cancel the order, second attempt gave the same result.
after mentioning the problem goods got shipped, shipment took more then 4 days
2.00
Poor

rosebikes.com replies: 27/08/2016
Thank you for your message. We apologize for the inconvenience and will get personally in touch with you in order to clarify the case. your ROSE-Bikes Team

Totally satisfied.
5.00
Excellent

everything ok
5.00
Excellent

The delivery took a more time than anticipated.
The customer service is very German centric, including providing international customers with German-only forms to fill out.
3.33
Fair

Everything went well, I'm pleased.
4.33
Good

This was my second order at Rosebikes. The items were shipped quickly and well packaged. Happy with this purchase.
5.00
Excellent

Alles bestens. Superschnelle Lieferung
5.00
Excellent

This is the first time I've used Rose bikes and was pleasantly surprised with the prices. Delivery was relatively quick , about 10 days from Germany to Australia. Will use again.
4.67
Excellent

Great shop fast delivery items i couldnt get anywhere else thank you
5.00
Excellent

very good
5.00
Excellent

A good range of products and very competitive prices.
5.00
Excellent

Rose Bikes cancelled my order without telling me (a system issue prevented them from sending goods outside of Germany for a short period of time). It wasn't until I queried the lack of delivery that I was told that the order had been cancelled and my payment refunded.

I was also annoyed because I still had to pay the Trusted Shops fee, even though the order was cancelled by the supplier.
1.00
Very Poor

I am satisfide
5.00
Excellent

Rear brake calliper not assembled correctly and needed attention.
4.33
Good

very good, thanks
5.00
Excellent

Excellent items and fast delivery
5.00
Excellent

There was so much delay in shipping the goods... The reason according the Rose customer service is the software update... However I've noticed the software update message when I first placed my order 2nd June16 and yet till this moment I can see the same message my online Rose shopping account... Does this mean the software update/upgrade is still going on ? Or it's just that They missed updating
4.00
Good

rosebikes.com replies: 18/07/2016
Thank you for your feedback. As there are, in exceptional cases, still some delays due to the software update, we decided to leave this message on the website for the moment. We are happy to hear that you are nevertheless satisfied with our service and do our best to process all orders as fast as possible. your ROSE-Bikes Team

I have tried to contact them about thru their website 3times, via phone 2 times and email three times after a month. I have not received a shipping notice and their website says they had web site issues &if there is a problem customer service would contact me. I have tried to reach them but they haven't reached out to me or contacted me at all. I'm willing to change my review if they ship my order
1.00
Very Poor

very good
5.00
Excellent

Everything as described. Really pleased with tires, pricing and fast shipping.
5.00
Excellent

Best price value bike...
4.67
Excellent

Excellent communication, very fast shipping, bike arrived in perfect condition. Fully recommended.
5.00
Excellent

very unsatisfaied
Rose let the credit card order, cancel.. and demand the CC code to proceed,,,

I'm going to consider the order as an non valid order.
2.33
Poor

very satisfied
5.00
Excellent

Good price and goods too.
4.33
Good

everything was great
5.00
Excellent

Excellent
5.00
Excellent

Everything as expected.
4.00
Good

Awesome price and thanks for the vaucher
5.00
Excellent

ok ok
5.00
Excellent

There could be a bit more transparency on the delivery tracking, as it wasn't regular DHL. But besides that contact with customer service quickly resolved the issue.
4.67
Excellent

Estonia
5.00
Excellent

This is the second time I've bought from rosebikes.com. Both times I have been very pleased with both the goods & the service provided.
5.00
Excellent

Yes
5.00
Excellent

I not have delivery address on my order. I must to wait 4 days until I call to DHL.
3.67
Good

Excellent service
5.00
Excellent

rosebikes.com  customer reviews

rosebikes.com

rosebikes.com was certified by Trusted Shops on 02/07/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.com

Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with rosebikes.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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