Certificate for rigbyandpeller.co.uk

No. X65FA04EC0BD20FF4AD7A484C9FBEBBEA
 

Approved on
17/10/2014
Valid until
16/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rigbyandpeller.co.uk



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,267 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 4,452 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I still have not recieved my order and no reply from customer service re my quiery about it I love rigby and Peller but this experience has changed my mind
1.00
Very Poor

Terrible customer service left voicemails and emails to cancel order and no response
1.00
Very Poor

Ordered online..was easy' and delivered fast...my kind of shopping
5.00
Excellent

As usual, good service, brilliant delivery time and beautiful goods.
5.00
Excellent

Good website, great delivery & returns experience - excellent customer service over all
5.00
Excellent

All very easy and product is lovely
5.00
Excellent

delivery was a bit slow which resulted in me not being able to use the products on holiday
waiting or me now when I get home
3.67
Good

I struggled ordering on line, called hoping to have my order taken but they couldn’t take it over the phone
4.33
Good

rigbyandpeller.co.uk replies: 20/10/2017
Thank you for your order - unfortunately due to security reasons, we are unable to take any payment over the phone for your own security.With best wishes R&P UK

Parcel from UPS arrived damaged and returning has been a huge issue as UPS list a number of access points on their website which are no longer access points making it very difficult to return in the 14 day time limit
3.33
Fair

rigbyandpeller.co.uk replies: 20/10/2017
I am very sorry for the service you received from UPS and i have now forwarded on your complaint to them. With best wishes R&P UK

DELIVERY COULD HAVE BEEN QUICKER AND SOME SERVICES EMAIL YOU TO GIVE A 1 HOUR SLOT FOR DELIVERY WHICH IS VERY USEFUL.
OTHERWISE NO PROBLEMS.
4.67
Excellent

rigbyandpeller.co.uk replies: 20/10/2017
Thank you for your feedback. Any online orders are shipped from our international warehouse which is based in Belgium and can only be used with UPS and for this reason we are not able to offer the 1 hour slot. With best wishes R&P

Easy to use website.
Great Delivery company
Beautifully presented product and wrapping.

Thank you.
5.00
Excellent

Web site easy to navigate and easy to order from
4.00
Good

Prompt delivery and high quality goods.
5.00
Excellent

Assistants in your shop at Guildford very helpful and knowledgeable
5.00
Excellent

Excellent web site, very quick response and delivery
5.00
Excellent

thanks
5.00
Excellent

My first experience of buying Rigby & Peller lingerie and I felt slightly sick at spending more than three times as much as usual on a bra However, I could feel the quality of the fabric and construction of the bras as soon as I removed them from their beautiful packaging. The delivery was fast and the returns I had to make for different sizes was easy, and money refunded within a few days.
5.00
Excellent

First time I have used the delivery service but was delighted.
5.00
Excellent

All as I would have wished.
5.00
Excellent

I placed my order based on the purchase of an item recommended over the phone by a member of staff in one of the London stores. The recommendation was perfect and service in both store and online is excellent. I always recommend.
5.00
Excellent

Item arrived in an extremely poorly packed box - partially open. Not impressed. Also not impressed you can't get next day delivery -item took a few days to arrive. Think Rigby and Peller need to modernise their service and delivery.
3.00
Fair

rigbyandpeller.co.uk replies: 20/10/2017
am very sorry that you had this experience and i can assure you that i have forwarded on your complaint to UPS. Any online orders are shipped from our international warehouse which is based in Belgium. With best wishes R&P

I bought one of your bras a month ago and absolutely love it, so much so that i recently bought another, i have gone from a 36B to a 38B because the band on the smaller size was getting uncomfortable. The fit is very comfortable, flattering and beautiful, i am now a very happy customer, thank you Rigby & Peller
5.00
Excellent

I love Rigby & Peller , I want to buy every week , I love the packaging , please send me any offers , especially Mary Jo pants , and any other posh Knocks, I like buying at M&S but R&P are fab , Martyni
5.00
Excellent

Beautiful lingerie, well packaged, delivered most promptly.
5.00
Excellent

I ordered on line as I had an unhappy experience in your shop in Cambridge.
4.00
Good

rigbyandpeller.co.uk replies: 20/10/2017
Thank you for your feedback. We are sorry for the inconvenience caused, one of our UK customer service team members will be in touch to resolve the issue. Best wishes, R&P

I love your products and having been using them for several years. Your Customer service is excellent whether from your shops or on line. On the rare occasion when I had to return items , my fault for mis-ordering, I received the utmost care and understanding from your staff. I have recommended you to many of my friends.
Many thanks.
5.00
Excellent

Superb all round
5.00
Excellent

Item delivered on time and was beautifully packaged. Very pleased with the whole process. The item itself was absolutely stunning Thabk you
5.00
Excellent

Great service - received order very quickly, nicely packaged with not too much wastage. Love my purchases
5.00
Excellent

Husband friendly site too, much nicer than figleaves
5.00
Excellent

Love the product and delivery time, customer service was great. Downside was that the box that my goods arrived in was pretty battered so I am amazed that the content were still inside.
4.33
Good

Excellent service.
5.00
Excellent

Struggled to use a card from one country for a delivery to another, even though both were sterling. Had to phone rather than just online.
4.67
Excellent

rigbyandpeller.co.uk replies: 13/10/2017
Thank you for your feedback. Unfortunately due to security issues, our IP will automatically block any international orders that are placed. PayPal is the only option that will work whilst ordering from abroad. With best wishes R&P

Quick delivery of a favourite item
5.00
Excellent

Returning goods to Belgium was a surprise. Excess use of air miles for a British store.
4.33
Good

rigbyandpeller.co.uk replies: 13/10/2017
Thank you for your feedback. Our international warehouse is based in Belgium where your goods were originally shipped from. With best wishes R&P

Website very easy to navigate, range of styles very good, speedy delivery, items well packaged, good returns experience
5.00
Excellent

I am very happy with the products and service I have received.
5.00
Excellent

The shopping experience was excellent. Thank you.
5.00
Excellent

Always happy with my Rigby & Peller purchases :)
5.00
Excellent

The Prima Donna Deauville full cup underwired bra is extremely comfortable. I had a fitting in one of the Rigby and Peller London Stores but purchasing subsequent items online is much more convenient or me. Fast delivery and beautifully wrapped.
5.00
Excellent

rigbyandpeller.co.uk

rigbyandpeller.co.uk was certified by Trusted Shops on 17/10/2014.

Contact
Lageweg 4
9260 Wichelen
Belgium
isabelle.monbaliu@vandevelde.eu
rigbyandpeller.co.uk

Owner
Van de Velde NV
Lageweg 4
9260 Wichelen
Belgium
Trade register
Belgium 0448.746.744
Authorized representative
Herman Van de Velde, Isabelle Monbaliu
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rigbyandpeller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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