Certificate for rigbyandpeller.co.uk

No. X65FA04EC0BD20FF4AD7A484C9FBEBBEA
 

Approved on
17/10/2014
Valid until
16/10/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rigbyandpeller.co.uk



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,146 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,677 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Bought a beautiful Prima Donna bikini. I had tried one on in store but my size wasn't in stock. Arrived promptly and perfectly wrapped.
5.00
Excellent

Beautifully made underwear, supportive without looking like armour, still manages to be very pretty
5.00
Excellent

Beautiful bra. Just what I wanted
4.67
Excellent

Delivery took a little longer than anticipated however my partner was over the moon with the items.

Thanks
4.00
Good

Again delivery was slightly longer than quoted however partners was over the moon with the items.

Thanks
4.00
Good

Excellent website, delivery time, packaging, everything
5.00
Excellent

Excellent
5.00
Excellent

I visited your Harrogate store a few months ago having never been fitted for a bra in my 51 years, the experience was wonderful and I loved the products so much that I purchased another one.
5.00
Excellent

I love the goods from Rigby & Peller and rarely have to send things back as they are well presented and described on the site. I am a bit frustrated that it gets lost in the system when it goes to UPS and I find it hard to know when I'll get the package, sometimes 5 days after notified of shipment
4.00
Good

Excellent service and although I had to return one item the process was very easy via UPS
5.00
Excellent

Ordering this bra and knickers was easy, I've ordered from Rigby and Peller before so my size was pre-selected. The customer service was quick and efficient. Delivery was good rather than excellent as there wasn't a time slot within the day, as other delivery companies do. Very polite delivery driver though. Love my purchase.
4.67
Excellent

Excellent service
5.00
Excellent

It was easy to order from your website and the delivery process was excellent.
5.00
Excellent

I have always been nervous of shopping at Rigby and Peller, however, I am so fed up with other companies underwear I decided to give them a try and pay the premium. My bra is so comfortable and makes me look slimmer just underneath the bust area. I will be purchasing again
5.00
Excellent

Pleased with every aspect of ordering online. Unfortunately I had to return one of my items but the returns process was so simple that it wasn't a bother.
5.00
Excellent

I was slightly apprehensive of ordering a costume online and whether it would arrive in time. It arrived in perfect time and is beautiful, thank you.
5.00
Excellent

The goods were lovely and very well packaged. Unfortunately, the cut wasn't right for me - hence the 4 stars.
4.67
Excellent

Never disappointed with the service and quality of goods you.provide
5.00
Excellent

My particular items have been difficult to find in stores recently: even on-line stock in my size was low. Ordering was simple through use of a comprehensive website. On-line service was straightforward and efficient and my goods arrived speedily well within the timescale identified. Delighted with my purchases. Would use website again without hesitation. Excellent all round.
5.00
Excellent

Very helpful staff who helped me when my vouchers wouldn't work online.
5.00
Excellent

Excellent service as always thank you
5.00
Excellent

Delighted with purchase as always.
5.00
Excellent

Excellent fit, very quick delivery and well packaged
5.00
Excellent

I'm are real fan of Rigby & Peller
5.00
Excellent

I always buy from Rigby & Peller because the service is excellent.
5.00
Excellent

Easy to use website and beautifully packaged goods.
5.00
Excellent

It's so easy to shop with you x
5.00
Excellent

So far, appalling. Order placed 12/6/17. Delivery quoted 3/4 working days. Now 21/6, no delivery. Chased up by phone 19/6, told ready for despatch and would be done immediately (Leis) and R&P would ring to confirm. Have heard nothing. Rang today- currently been waiting on phone for 18 mins with no reply. Claim to be premium brand but bottom of class for service.
1.00
Very Poor

rigbyandpeller.co.uk replies: 23/06/2017
I am very sorry that you had this experience. I understand you have been in contact with our Customer Service team since then. Once again, please accept our apologies for the inconvenience caused. Kind Regards R&P

Ordered on June 1st and delivery quoted 3-4 days spoke to customer services on 5th and explained I needed the bra as I was going away on the Saturday I received an e mail from Wendy saying it was being despatched and would be with me by Friday 9th June but didn't arrive and wasn't sent till the 12th. Very disappointing I have kept the bra love Primadonna lingerie.
2.00
Poor

rigbyandpeller.co.uk replies: 23/06/2017
Thank you for your feedback. We care about your opinion and will take your feedback into consideration to improve our service. Best wishes, R&P

Perfect Fit.
5.00
Excellent

Great service thanks.
5.00
Excellent

Ordered on super easy to use web site, arrived promptly and love the bras
5.00
Excellent

Excellent product,,online ordering simple,swift delivery and sensible delivery driver,,followed instructions for leaving the parcel. Thank you
5.00
Excellent

This is the first time I have ordered anything from your company. It was all a good experience although the item I ordered was quite expensive for what it was when I received it. However, it was exactly the item I required.
4.33
Good

Totally satisfied with prompt service.
5.00
Excellent

Lovely bra, best I've ever worn
5.00
Excellent

I still have not received the goods
1.00
Very Poor

rigbyandpeller.co.uk replies: 23/06/2017
Thank you for your feedback. We are sorry for the inconvenience caused and can see on our system that your item was received on the 22nd June. Best wishes, R&P

Delivery didn't occur on day it should have been.
2 swimming costumes just wrapped in tissue paper and placed in a huge cardboard box - could have sent a whole consignment in the box
Very pleased with costumes.
3.67
Good

rigbyandpeller.co.uk replies: 23/06/2017
Thank you for your feedback. We care about your opinion and will take your feedback into consideration to improve our service. Best wishes, R&P

Took a long time for delivery - UPS didn't deliver on the scheduled day.
3.67
Good

rigbyandpeller.co.uk replies: 23/06/2017
Thank you for your feedback. We care about your opinion and will take your feedback into consideration to improve our service. Best wishes, R&P

Order delivered propmptly with good communication
5.00
Excellent

rigbyandpeller.co.uk

rigbyandpeller.co.uk was certified by Trusted Shops on 17/10/2014.

Contact
Lageweg 4
9260 Wichelen
Belgium
isabelle.monbaliu@vandevelde.eu
rigbyandpeller.co.uk

Owner
Van de Velde NV
Lageweg 4
9260 Wichelen
Belgium
Trade register
Belgium 0448.746.744
Authorized representative
Herman Van de Velde, Isabelle Monbaliu
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rigbyandpeller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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