Certificate for rigbyandpeller.co.uk

No. X65FA04EC0BD20FF4AD7A484C9FBEBBEA
 

Approved on
17/10/2014
Valid until
16/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rigbyandpeller.co.uk



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,345 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 4,251 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great service and packaging and very easy returns procedure.
4.67
Excellent

It was only a gift card but the purchase was easy. Delivery swift. And the presentation is lovely. And I know for a fact that the lucky birthday girl will enjoy her visit to store as she has done previously.
5.00
Excellent

Highly recommended and incredible service.
5.00
Excellent

My rating stands at nil. Delivery failed to happen, goods not received and two emails to customer service totally ignored when I was informed that my return (which I did not request) had been processed.

THE BELOW COMMENTS ARE NOT ACCURATE, No contact has been made, my phone is unavailable, despite explicit request for mail contact no email has been received. Dreadful service.
1.00
Very Poor

Great bras nicely packaged
5.00
Excellent

Quality of goods excellent as expected - usually buy from Bluewater shop where the service is excellent. However delivery was not made to house or at neighbours but left in a depot which I had difficulty locating.
4.00
Good

My wife was very happy with the items I bought for her
5.00
Excellent

VERY POOR, MY DELIVERY STILL HASN'T ARRIVED AND ACCORDING TO UPS IS BEING HELD IN THE WAREHHOUSE BY CUSTOMS, QUITE WHY LINGERIE HAS TO GO THROUGH THIS PROCESS I DONT UNDERSTAND. A VERY POOR SHOPPING EXPERIENCE TO DATE I AM SO DISAPPOINTED TO HAVE THIS FROM SUCH A BRAND AS RIGBY AND PELLER. ORIGINAL SHIPMENT SHOULD HAVE BEEN 8TH AUG
1.00
Very Poor

Good quality bras and efficient service
5.00
Excellent

Fab
5.00
Excellent

Good fit as usual
4.67
Excellent

Products come a little slower than any other online retailer I use. Would prefer faster delivery. As always the products are exceptional, Primadonna is my favourite brand and worth the money. Packaged beautifully too. I just wish R&P would carry more stock as there are never the sizes I need in the styles I want. The only place I buy underwear
4.33
Good

Excellent, as always
5.00
Excellent

Brilliant service as usual. Had to return one item as didn't fit. Returning was a dream. Lovely lady on the phone ordered same day collection/return.
4.67
Excellent

Excellent service
5.00
Excellent

I love the under wear a long with the good service.
4.33
Good

As expected delivery arrived quickly. Although I have to send most back, still really pleased with item I have kept
4.67
Excellent

Fast efficient service
thanks
5.00
Excellent

Fast delivery and good quality bikini. Will be buying more.
5.00
Excellent

Difficult to rate customer service, as I didn't have to contact them - but on the basis that you are actually asking for feedback assessed as good.
4.33
Good

When you put 5 stars up for each, what more is there to say but excellent.
5.00
Excellent

Lovely items, well packaged and promptly dispatched
5.00
Excellent

Order arrived promptly and beautifully packaged. The contents were, as always, absolutely gorgeous
5.00
Excellent

Beautiful bra, I had forgotten how comfy they are, well worth splashing out on. Go for it, you are so worth it.
5.00
Excellent

Love the products.
Excellent online ordering.
Could do with a warning email or txt for arrival time as I missed the delivery twice
4.33
Good

good service and exactly what I ordered. Thanks
5.00
Excellent

First used the Chelsea store a couple of weeks ago, upon the recommendation of a friend. I purchased a couple of items, and then wished I had purchased some more, so the online store was very useful, as I don't live really very near a store. Really good service from bothe the store and the online service. Thanks a lot, Rigby & Peller.
5.00
Excellent

Can't fault it
5.00
Excellent

I love Rigby and Peller - the BEST
5.00
Excellent

Delivery on time , keeps you updated by emails, beautiful packed items
5.00
Excellent

Very happy with my order ,fits well and looks nice
4.33
Good

I can't. It's been delivered to my mother. I haven't seen it yet. Fast delivery though thank you. Love your bras so much
5.00
Excellent

Love Rigbt and Pellet
5.00
Excellent

Still waiting on a gift voucher to be delivered.
1.00
Very Poor

Frustrated that I can't exchange in-store for the correct size, we have a R&P store near our office in London and they couldn't help me (or didn't want to), hugely frustrating as I now have to post back and re-order
4.50
Excellent

The delivery was excellent as was the care taken in the packaging.
5.00
Excellent

Thank you, all went very smoothly
5.00
Excellent

The swimsuit is lovely and arrived packaged really invitingly.
5.00
Excellent

I was not at home when the UPS delivery van came, so the box was taken to a nearby business which acts as a UPS Depot. But when I collected the box, it was a bit battered. In fact, it was on the floor behind the counter in the newsagent/mini supermarket, being tripped over more or less.

The contents inside were in good condition, but the packaging was pretty tatty.
3.67
Good

rigbyandpeller.co.uk replies: 11/08/2017
Thank you for your feedback. We care about your opinion and will take your feedback into consideration to improve our service and we will pass on feedback to UPS. Best wishes, R&P

Very impressed with everything from start to finish
4.67
Excellent

rigbyandpeller.co.uk

rigbyandpeller.co.uk was certified by Trusted Shops on 17/10/2014.

Contact
Lageweg 4
9260 Wichelen
Belgium
isabelle.monbaliu@vandevelde.eu
rigbyandpeller.co.uk

Owner
Van de Velde NV
Lageweg 4
9260 Wichelen
Belgium
Trade register
Belgium 0448.746.744
Authorized representative
Herman Van de Velde, Isabelle Monbaliu
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rigbyandpeller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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