Certificate for rigbyandpeller.co.uk

No. X65FA04EC0BD20FF4AD7A484C9FBEBBEA
 

Approved on
17/10/2014
Valid until
16/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rigbyandpeller.co.uk



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,030 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 5,534 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/05/2018
Date of order
19/05/2018
19/05/2018
Very efficient easy to use website
5.00
Excellent

Date of publication
19/05/2018
Date of order
17/05/2018
19/05/2018
Seamless customer service
5.00
Excellent

Date of publication
19/05/2018
Date of order
19/05/2018
19/05/2018
All fine, delivery and good good, I’m not sure I received any customer service so didn’t feel able to rate that as highly. Would be great if you could sort your website to show photos on mobile devices.
3.67
Good

Date of publication
18/05/2018
Date of order
11/05/2018
18/05/2018
Always good delivery and goods
5.00
Excellent

Date of publication
18/05/2018
Date of order
03/05/2018
18/05/2018
There has been no contact with Customer Services as yet, so cannot rate them. Your system does not cover this.
I am awaiting a credit so this determines the service aspect for me.
3.33
Fair

Date of publication
17/05/2018
Date of order
17/05/2018
17/05/2018
First time I have ordered from your site. Arrived promptly, very nicely packed. I have not worn them yet or washed them so can't say but they seem excellent and fit well.
4.33
Good

Date of publication
17/05/2018
Date of order
17/05/2018
17/05/2018
Completely satisfied as always.
5.00
Excellent

Date of publication
17/05/2018
Date of order
07/05/2018
17/05/2018
Fantastic service thank you and great style advice on the phone
5.00
Excellent

Date of publication
17/05/2018
Date of order
17/05/2018
17/05/2018
Ordered on the internet and was pleased as to how quickly it was received. Also my experience in the Cambridge store was excellent
5.00
Excellent

Date of publication
17/05/2018
Date of order
08/05/2018
17/05/2018
Service and delivery were good but unfortunately one item was wrong, not the colour ordered.
3.67
Good

rigbyandpeller.co.uk replies: 18/05/2018
Thank you for your feedback. If you have any style advise then please contact us at info@rigbyandpeller.com and we will be happy to help you further. With best wishes R&P UK

Date of publication
17/05/2018
Date of order
17/05/2018
17/05/2018
I would have preferred it if the shop had been able to order from the website for delivery to its branch as that is very close to my home. I ended up visiting two shops plus the website to get what I needed. A bit of unnecessary bother which could perhaps be avoided in future by merging and streamlining delivery.
4.33
Good

rigbyandpeller.co.uk replies: 18/05/2018
Thank you for your feedback. I will forward your comments on to the relevant department so that they are aware of your complaint. With best wishes, R&P UK

Date of publication
16/05/2018
Date of order
16/05/2018
16/05/2018
good range of bras in larger cup sizes .... so difficult to find elsewhere
very fast delivery and a perfect fit
worth the money
5.00
Excellent

Date of publication
16/05/2018
Date of order
16/05/2018
16/05/2018
Great product, great service
5.00
Excellent

Date of publication
16/05/2018
Date of order
16/05/2018
16/05/2018
Fantastic service, brilliant quality, careful packing and organising.
5.00
Excellent

Date of publication
16/05/2018
Date of order
30/04/2018
16/05/2018
Yes everything was excellent as expected
5.00
Excellent

Date of publication
16/05/2018
Date of order
09/05/2018
16/05/2018
All round excellent again
5.00
Excellent

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
Great product and service
5.00
Excellent

Date of publication
15/05/2018
Date of order
15/05/2018
15/05/2018
Fast delivery and easy returns
5.00
Excellent

Date of publication
15/05/2018
Date of order
15/05/2018
15/05/2018
Easy to order. Product as described. Will shop again.
5.00
Excellent

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
All good and hassle free.
4.33
Good

Date of publication
14/05/2018
Date of order
07/05/2018
14/05/2018
Delivery was not done when it was meant to. This the courier says was due to me being out, but I was in all day. Address is difficult to find but a phone call could have rectified this.
4.33
Good

rigbyandpeller.co.uk replies: 18/05/2018
Thank you for your feedback. I will forward this on to the relevant department so they can investigate this further. With best wishes, R&P UK

Date of publication
13/05/2018
Date of order
06/05/2018
13/05/2018
Fast delivery, well packaged & prettily presented.
Good fit as always although the swimsuit was rather snug to get on but once on was extremely comfortable.
5.00
Excellent

Date of publication
13/05/2018
Date of order
06/05/2018
13/05/2018
Everything is brilliant
5.00
Excellent

Date of publication
12/05/2018
Date of order
10/05/2018
12/05/2018
had a text/email from DPD to say I wasn't in when they tried to delivery and a card was left - The delivery was coming to my office and reception was covered - I emailed back to say that I was in all day - an hour later the delivery came
3.33
Fair

rigbyandpeller.co.uk replies: 18/05/2018
Thank you for your feedback, I am so sorry to read that you had issues with your delivery. I will forward this on to the relevant department so they can investigate this further. With best wishes, R&P UK

Date of publication
12/05/2018
Date of order
12/05/2018
12/05/2018
I don't know why I did not think of Rigby and Peller for swimwear before - such excellent quality and a really good fit for when one is not so much of a standard size.
5.00
Excellent

Date of publication
12/05/2018
Date of order
03/05/2018
12/05/2018
I have dealt with Rigby and Peller both online and in the London shop and found staff etc. charming and efficient. Shall continue to be a customer.
5.00
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
As expected from this company. You pay for what you get and vice versa
5.00
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
Excellent products very well presented and packaged.
5.00
Excellent

Date of publication
10/05/2018
Date of order
30/04/2018
10/05/2018
Very satisfactory experience
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
Delighted with my purchases that arrived promptly. They included a bikini and I am totally delighted with the design, fit, fabric and overall appearance. Would totally recommend
4.33
Good

rigbyandpeller.co.uk replies: 11/05/2018
Thank you for your kind feedback and review. We are delighted you are so pleased with the overall experience and the bikini and hope to welcome you online again soon. Should you have any further queries about product care or more, please do not hesitate to contact our customer service. We will be delighted to assist you. Kind regards, Rigby & Peller

Date of publication
10/05/2018
Date of order
08/05/2018
10/05/2018
I think the above rating says it all.
5.00
Excellent

Date of publication
09/05/2018
Date of order
27/04/2018
09/05/2018
The Marie Jo underwear is all lovely as expected
The beautifully packaged parcel was left outside the back door in the rain, protected only by our Boot pull.
I haven't talked to anybody so "customer service" is N/A
4.00
Good

rigbyandpeller.co.uk replies: 11/05/2018
Thank you for your valuable feedback, which has been transferred to the relevant departments. A complaint has been filed wih DPD as a delivery has to be signed for in person. We sincerely apologize for the inconvenience and thank you for your understanding. We hope you are satisfied with your new lingerie and hope to welcome you online again soon. Kind regards, R&P

Date of publication
09/05/2018
Date of order
09/05/2018
09/05/2018
When I ordered via the web I did get a message saying something had gone wrong. There was obviously a glitch but I waited 15 minutes on the phone to check all was well and did not get through. Not even a message to say phones were very busy or how long I could expected to wait to speak to someone just very annoying music The order had gone through but I was concerned it had not.
4.33
Good

rigbyandpeller.co.uk replies: 18/05/2018
Thank you for your feedback. I will forward your complaint to the relevant department. With best wishes R&P UK

Date of publication
08/05/2018
Date of order
01/05/2018
08/05/2018
Seamless. No problems. Very happy with my purchase.
4.67
Excellent

Date of publication
08/05/2018
Date of order
08/05/2018
08/05/2018
Quick and efficient with top quality goods, even if a little expensive.
5.00
Excellent

rigbyandpeller.co.uk replies: 09/05/2018
Thank you for your review and kind feedback. We are delighted you are pleased with your order and hope you will enjoy your new lingerie for many years to come. Should you have any further queries or would like some advice about product care, we will be delighted to assist you. Thank you for your trust. Kind regards, Rigby & Peller

Date of publication
08/05/2018
Date of order
01/05/2018
08/05/2018
Good experience
5.00
Excellent

Date of publication
08/05/2018
Date of order
08/05/2018
08/05/2018
Delivery a little slow, however the customer service in store was and is always exceptional.
I only wish all stores could have wheelchair access.
4.00
Good

rigbyandpeller.co.uk replies: 09/05/2018
Thank you for your kind review and feedback, which has been transferred to the relevant department. We are delighted you are pleased with your order and hope you will enjoy your new lingerie for many years to come. Should you have any further queries or would like some advice about product care, we will be delighted to assist you. Kind regards, Rigby & Peller

Date of publication
08/05/2018
Date of order
08/05/2018
08/05/2018
All smooth, good stock.
5.00
Excellent

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
I have found it difficult to find SWIMWEAR and bras that fit me properly, at last after a visit to Bluewater I have sorted the bra thing. This got me thinking about SWIMWEAR....I looked online and found some lush tankinis I am now the proud owner of said item. It's even made me venture down the road of a bikini. They are on the way so watch this space if you would like my opinion.
5.00
Excellent

rigbyandpeller.co.uk replies: 09/05/2018
Thank you for your kind review. We are delighted a styling session in our store has boosted your confidence and you are now the proud owner of lingerie and swimwear with a perfect fit. We hope you will enjoy it for many years to come so do not hesitate to contact us again should you have any further queries or product care related questions. Thank you for your trust. Kind regards, R&P

Date of publication
07/05/2018
Date of order
30/04/2018
07/05/2018
So easy and efficient and came beautifully wrapped. Will definitely be ordering from R & P again
5.00
Excellent

rigbyandpeller.co.uk

rigbyandpeller.co.uk was certified by Trusted Shops on 17/10/2014.

Contact
Lageweg 4
9260 Wichelen
Belgium
isabelle.monbaliu@vandevelde.eu
rigbyandpeller.co.uk
Owner
Van de Velde NV
Lageweg 4
9260 Wichelen
Belgium
Trade register
Belgium 0448.746.744
Authorized representative
Herman Van de Velde, Isabelle Monbaliu
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rigbyandpeller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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