Certificate for rigbyandpeller.co.uk

No. X65FA04EC0BD20FF4AD7A484C9FBEBBEA
 

Approved on
17/10/2014
Valid until
16/10/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rigbyandpeller.co.uk



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,003 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,166 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I prefer Royal Mail as delivery option. UPS service is a pain, especially if you need to rearrange delivery, their online system is ridiculously complex and their customer service curt and grumpy.
4.00
Good

Everything was straight forward with my order.
The briefs were comfortable and sizing as expected. Good quality of course.
3.67
Good

Good quality lingerie delivered quickly. Used online service as I recently also purchased in store and came away unhappy with the service.
5.00
Excellent

Excellent
5.00
Excellent

Overall excellent, but would have liked the option to be able to exchange one item that I needed to return for a different size.
5.00
Excellent

Wonderful lingerie and great service
5.00
Excellent

I've bought in store and mail order, both excellent
5.00
Excellent

very good experience. The only issue i have is that I had been given an online gift voucher, I would have liked the choice to spend instore aswell as online.
4.67
Excellent

Such a good service, arrived really quickly and perfectly packaged - thank you
5.00
Excellent

Arrived earlier than expected - everything correct - thank you
4.67
Excellent

The only place I can buy the bras that fit me Great service and not sure what I would do without them
5.00
Excellent

Very happy with my goods
5.00
Excellent

The whole process was very efficient
5.00
Excellent

F A B U L O U S........
5.00
Excellent

Fabulous products whatever you choose never disappointed. The service is top class
5.00
Excellent

Online ordering is simple and delivery was well within advised time.
5.00
Excellent

Superb website, easy to use, photos of underwear give true representation of colour... can't fault it
5.00
Excellent

Love rigby and pellar. Prefer going to the shop for the experience but this was excellent service. Thank you.
5.00
Excellent

I placed the order on 18 January and received an order confirmation. When I heard nothing at all - I called to enquire in the first week of Feb. I was informed that the items had to be sent from Belgium. It would have been very nice to receive information that the order was delayed (or forgotten?) as the items then arrived the second week of Feb - and all of 3 weeks after I made the order
3.00
Fair

Courier dropped at a local store which was closed when I went to collect So not really convenient and it missed the valentines day date I had hoped for. Hopefully the service in store will make up for this.
3.67
Good

I am unable to travel to one of your shops to get measured and I have to do all my clothes shopping on-line . After taking my chest measurements I looked for a size guide but I was unable to find one. I phoned your customer services and was told that you do not go by measurements but by eye. This meant I had to guess what sizes to order and I have had to return the items for a refund.
4.33
Good

Very happy customer
5.00
Excellent

Excellent service start to finish and product supplied is superb.
5.00
Excellent

Although the packaging for the gift voucher was the best I have ever see, slightly disappointed that it was delivered at least a day earlier. But that is down to the postal service really.
4.67
Excellent

I bought online and the whole process went smoothly.
5.00
Excellent

Website easy to use and prompt delivery.
5.00
Excellent

I have ordered a few items for choice selection. Packaging of product is first class
5.00
Excellent

Really easy to deal with and great service
5.00
Excellent

The wrong item arrived, after a delay, with no paperwork, and no instructions as to how to return. I can't find any email with my order confirmation either, and have paid 155 GBP and the goods haven't turned up.
1.00
Very Poor

rigbyandpeller.co.uk replies: 20/02/2017
Thank you for your feedback. Our customer service team will contact you directly in regards to this. Best wishes, R&P

Easy to do on a friendly web site. Delivery was much quicker that expected. Beautiful wrapped. A good experience.
5.00
Excellent

ordered a rigby & peller box with my purchase, it was very nice but very large for one set of lingerie
4.33
Good

I really like how customer friendly your website is. Beautiful lingerie good brands. Price points good. To search for sizes in stock is super easy. Goods were delivered in good time and beautifully wrapped with care to garments in transit. Overall this is my first purchase but definitely not my last With kind regards Helen.
5.00
Excellent

Quality product, delivered promptly, beautifully packaged
5.00
Excellent

Very friendly and extremely helpful
5.00
Excellent

Lovely products , beautifully packed .,
Excellent bra ....would never buy any other
5.00
Excellent

I particularly like this make of bra, and even though I have not been measured for a roughly a year, it fitted beautifully and very comfortable across the back.
5.00
Excellent

Very pleased you haven't changed the range within a few months - so I can return and buy another identical one
5.00
Excellent

Took 5 days to reach the Highlands
4.33
Good

Beautiful product or though a little expensive.
5.00
Excellent

Great product range, quick and efficient delivery, nicely packaged
4.33
Good

rigbyandpeller.co.uk

rigbyandpeller.co.uk was certified by Trusted Shops on 17/10/2014.

Contact
Lageweg 4
9260 Wichelen
Belgium
isabelle.monbaliu@vandevelde.eu
rigbyandpeller.co.uk

Owner
Van de Velde NV
Lageweg 4
9260 Wichelen
Belgium
Trade register
Belgium 0448.746.744
Authorized representative
Herman Van de Velde, Isabelle Monbaliu
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with rigbyandpeller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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