Certificate for rigbyandpeller.co.uk

No. X65FA04EC0BD20FF4AD7A484C9FBEBBEA
 

Approved on
17/10/2014
Valid until
16/10/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rigbyandpeller.co.uk



Excellent

4.65/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,098 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,391 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Easy to use website, product pictures are excellent. Fast and secure delivery.
5.00
Excellent

As always, everything went very smoothly.
5.00
Excellent

I already have 2 of these bras in neutral and ecru and wanted a black one without having to go to Harrogate or London, so to was good to have one delivered. Thank you
5.00
Excellent

Excellent products, amazing choice in terms of size, colour and brands. Delivery is always on time.
5.00
Excellent

The goods I ordered are lovely, as always. Unfortunately my last 2orders with you were delivered by UPS and I found their service very unhelpful. On both occasions I missed the initial delivery but rather than try again the next day or let me re-schedule they took my goods to a 'convenient UPS collection point. This is some distance away and anything but convenient & arranging redelivery, futile.
3.33
Fair

Service was very efficient and everything arrived beautifully packaged. I needed to return some of the items and it was very straightforward. I would highly recommend this company.
5.00
Excellent

Lovely item good service
5.00
Excellent

Excellent all round
5.00
Excellent

stock at present very low in my size36b j pines
5.00
Excellent

Yet another wonderful R&P purchase. Perfect a la Folie bras (one underworld black, one padded scarlet) and black control briefs.
5.00
Excellent

rating very good just wish there was an option for express delivery
4.67
Excellent

The bra I ordered took quite a long time to come but Easter may have held it up. I am very pleased with the bra although it does have a tendency to slip off one shoulder
4.00
Good

All very efficient. Ordering simple and very quick delivery.
5.00
Excellent

excellent
5.00
Excellent

From start to finish, including the receipt of a perfect purchase, I couldn't fault a thing. Thank you to Rigby & Peller - I love the in-store experience and the online one is as good as it could be. The packaging and the "thank you" wrapping was lovely.
5.00
Excellent

Delivery took longer than expected.
4.33
Good

I always buy my bras from the shop in Guildford normally but couldn't get there this time. It was easy to order in line and delivery was very quick
5.00
Excellent

Excellent service
5.00
Excellent

My items arrive correctly and promptly
5.00
Excellent

Arrived quickly, packaged securely, products seem to be good
5.00
Excellent

As always easy to order ,my order arrived a day early and given that I ordered Thursday before Easter quite impressive.
5.00
Excellent

Beautiful garments, nicely packaged, fast delivery, thank you
5.00
Excellent

Easy to order and quite quick on delivery time. A good idea to leave at a local shop as I was out at delivery time. Rather a large box for 3 lingerie items though Beautifully packed as always.
5.00
Excellent

I telephoned customer services at 2.55 to hear message our offices are closed right now you can find our opening hours on our website’ - which are Mon-Fri 8-4pm Order 4000076813 placed on 10.4.17. UPS tracking link on confirmation email indicates it was received and signed for by NORMA’ on 13.4.17. It was NOT - I was in the Maldives on Thurs 13th April. Please can you locate the package.
1.00
Very Poor

rigbyandpeller.co.uk replies: 21/04/2017
I am very sorry that you had this experience. I understand you have been in contact with our Customer Service team since then. Once again, please accept our apologies for the inconvenience caused. Kind Regards R&P

Have had to return two bras now as the fit just isnt right.unfortunately it is a difficult item to buy online.
4.33
Good

Very efficient. I will certainly come back. Sadly the swimsuit was a bit too small and you don't do it in a D cup so I have to return it.
5.00
Excellent

Arrived on time.Very happy
5.00
Excellent

I have bought 3 bras previously in the same style and size. For some reason the latest purchase doesn't fit as well.
3.00
Fair

Amazing packaging Fast delivery I would definitely order online again
4.33
Good

Very straightforward to use website, especially after having had a proper fitting session earlier in the year, I knew exactly what would fit, very quick delivery
5.00
Excellent

Prompt delivery easy to use website and true size and styling. Thank you
5.00
Excellent

Excellent product and service as always and nicely packaged.
5.00
Excellent

I'm in love with the service I get when ever I visit a store. The online guides need more clarity. It took me a while to find the right vouchers I wanted.
5.00
Excellent

Clear and simple and excellent service
5.00
Excellent

Web site very easy to negotiate. You can see at a glance if your size is in stock.
5.00
Excellent

Delivery carrier delivered parcel to an outlet in Potters bar as no answer at the house. Would have been more convenient if left in a safe place at the property.
3.67
Good

Fast , efficient service. The presentation of the product was excellent.High quality lingerie.
5.00
Excellent

All ok
3.33
Fair

Everything with this delivery was ok... and by ok I mean not outstanding, except I need to return one of the items and do not have a returns label in the package, and have had to email customer services to get one... should be standard on internet orders, ESPECIALLY for lingerie.
3.33
Fair

Very good
5.00
Excellent

rigbyandpeller.co.uk

rigbyandpeller.co.uk was certified by Trusted Shops on 17/10/2014.

Contact
Lageweg 4
9260 Wichelen
Belgium
isabelle.monbaliu@vandevelde.eu
rigbyandpeller.co.uk

Owner
Van de Velde NV
Lageweg 4
9260 Wichelen
Belgium
Trade register
Belgium 0448.746.744
Authorized representative
Herman Van de Velde, Isabelle Monbaliu
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with rigbyandpeller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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