expresta.euReviews:
98 reviews in the last 12 months224 total reviews
Excellent
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Top positive review
Jul 7, 2023
Verified review
EXPRESTA is definitely the best! I recently ordered business cards and wasted countless hours, I went through unbelievable frustration and annoyance with a well-known universal company. After 10 days I cut the cord and discovered EXPRESTA.EU They are efficient, quick, thorough, without confusion and numerous instructions, polite and caring. A company where you will deal with a human and receive personalised attention. Unlike so many where auto-mails are all that one receives. I am delighted with my business cards and I highly recommend Expresta.
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Top negative review
May 18, 2023
Verified review
I've had terrible experience throughout. First i was promised delivery date of Thursday. Then the order did not proceed for processing because now they needed an additional confirmation. I luckily checked the online account the next day otherwise I wouldn't have known as I did not get any email to approve. Anyways, now the delivery date was Friday. I was waiting patiently but it did not ship out due to some technical issue apparently. Now the order shipped on Friday. I kept pleading the customer care guy to ship it early so I atleast get by Saturday. The delivery date was showing on Tuesday next week. My anniversary was on Saturday and I missed my gift. Fast forward, I go to office on Monday as I know the order will come on Tuesday but then dhl decided to deliver on Monday and as I wasn't home, they went back. I had to finish work and then head over to dhl before they closed to collect the parcel. I sent an escalation email too and it's been days I've not heard from anyone at all. This is how they treat their customers. Not ordering again.
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Reviews for expresta.eu
Mar 4, 2024
Verified review
I have not received my order in time
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Answer by expresta.eu
Mar 5, 2024
We are sorry for the situation that has caused. We will try to explain the situation to you. You registered the order 21.2.2024, the next day 22.2.2024 it was made and sent according shipping company UPS. The order was completed on time, from our side. First delay of package was 23.2.2024, when the package was already in Belgium. The package wasn ´t delivered due to of incorrect delivery address. You contacted us, to solve the situation with shipping company, which we did. Then, we received the request from your side about redirected package to another delivery address. We comunicated this request with shipping company UPS. We apologize for the delay, but shipment was delayted due to an incorrect delivery address and redirected package to another address. We register, that you have already received the package.
Mar 1, 2024
Verified review
badly cut, impresion bad too
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Answer by expresta.eu
Mar 1, 2024
Hello,
we are sorry to hear your problem. We will be happy to solve it to your satisfaction. You registered the order on our website by yourself. We don ´t register any communication or complaint of the order. Unfortunately, we can ´t determine on your description, where the problem arose.
We will contact you, to clarify and solve this situation.
Feb 10, 2024
Verified review
Great price to performance ratio. Sticker cutouts could be better!
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Nov 30, 2023
Verified review
great price and quality. when i made the order, I was told that I would receive a message confirming that my design was suitable to print. i did not receive this which was a bit worrying. the final product is excellent however so I will be suing the service again.
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Dec 16, 2023
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Nov 15, 2023
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Aug 25, 2023
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Nov 20, 2023
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Distorted images, no communcation, poor support
The designer of Expresta has edited my files without informing me, made mostly all of them distorted, because there were no bleed. The uploaded files were 600 dpi so it was possible to edit the files without quality loss of distortion, but we didn't even communicated anything towards me, just printed out everything. On top of that, the size of one sticker was completely different (28mm instead of 25mm) so I can't use them at all. They offer €150 EUR refund if we're not satisfied with the quality, which is not true at all. Messaging with them for nearly 3 weeks now, still no solution. For the last response I had to wait 10 days.
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Answer by expresta.eu
Nov 21, 2023
We are sorry for your dissatisfaction, but we have tried to deal with your complaint. We have suggested several ways to solve the situation. Unfortunately, we can't approved the fully complaint, as you sent us a photo of one product. Subsequently, you have complained about all 5 products - no mention of damage and no photos sent. We asked you for additional information.
You used the products despite the complaint.
Your graphic wasn't prepared for printing according to the standard. On of our basic services is graphic editing for free, which was implemented. You missed bleeds and cut lines. However, we always send modified graphics to the customer for approval before printing. You confirmed your order for printing without comments.
Your last request is from yesterday, in which you ask a refund for 2 products. You can consider it confirmed.
Oct 8, 2023
Verified review
I did not get my order yet
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Answer by expresta.eu
Oct 9, 2023
We are sorry for your dissatisfaction.
You have ordered business cards with express production within two days. You have chosen a DHL package as the delivery method (delivery takes at least 6 working days from dispatch). We made business cards in 1 day, the package is currently in the country of delivery. According to the information on the DHL website, delivery is expected today/tomorrow. In case of complications, do not hesitate to contact the carrier or our customer service.