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expresta.eu
Reviews:

92 reviews in the last 12 months214 total reviews  

4.73
Excellent

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Top positive review

Jul 7, 2023
 Verified review
EXPRESTA is definitely the best! I recently ordered business cards and wasted countless hours, I went through unbelievable frustration and annoyance with a well-known universal company. After 10 days I cut the cord and discovered EXPRESTA.EU They are efficient, quick, thorough, without confusion and numerous instructions, polite and caring. A company where you will deal with a human and receive personalised attention. Unlike so many where auto-mails are all that one receives. I am delighted with my business cards and I highly recommend Expresta.

Top negative review

May 18, 2023
 Verified review
I've had terrible experience throughout. First i was promised delivery date of Thursday. Then the order did not proceed for processing because now they needed an additional confirmation. I luckily checked the online account the next day otherwise I wouldn't have known as I did not get any email to approve. Anyways, now the delivery date was Friday. I was waiting patiently but it did not ship out due to some technical issue apparently. Now the order shipped on Friday. I kept pleading the customer care guy to ship it early so I atleast get by Saturday. The delivery date was showing on Tuesday next week. My anniversary was on Saturday and I missed my gift. Fast forward, I go to office on Monday as I know the order will come on Tuesday but then dhl decided to deliver on Monday and as I wasn't home, they went back. I had to finish work and then head over to dhl before they closed to collect the parcel. I sent an escalation email too and it's been days I've not heard from anyone at all. This is how they treat their customers. Not ordering again.
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Reviews for expresta.eu

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May 18, 2023
 Verified review

Poor customer experience…

I've had terrible experience throughout. First i was promised delivery date of Thursday. Then the order did not proceed for processing because now they needed an additional confirmation. I luckily checked the online account the next day otherwise I wouldn't have known as I did not get any email to approve. Anyways, now the delivery date was Friday. I was waiting patiently but it did not ship out due to some technical issue apparently. Now the order shipped on Friday. I kept pleading the customer care guy to ship it early so I atleast get by Saturday. The delivery date was showing on Tuesday next week. My anniversary was on Saturday and I missed my gift. Fast forward, I go to office on Monday as I know the order will come on Tuesday but then dhl decided to deliver on Monday and as I wasn't home, they went back. I had to finish work and then head over to dhl before they closed to collect the parcel. I sent an escalation email too and it's been days I've not heard from anyone at all. This is how they treat their customers. Not ordering again.
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Answer by expresta.eu
May 19, 2023
We are very sorry for your experience and apologize for the complications in processing the order. Your design had to be edited by a graphic designer. The image was missing the overlap from the graphic, which is necessary for framing. After editing, we sent you the visual for approval. We asked you about the need to confirm the graphics for production with an automatic email and SMS notification. If the image is modified, the delivery date may be extended (we had also informed you about this fact in the second step of the order). 10.5. You have confirmed the preview for production. 11.5. The canvas was ready for shipment. You contacted us that you need the delivery on Friday. In the order, we have therefore set you the fastest possible shipping via DHL. Delivery dates are estimated, not guaranteed. We are very sorry that the extended delivery date caused complications for you. Unfortunately, we do not have much influence on possible problems with the carrier after the shipment. We have contacted you regarding compensation.
May 7, 2023
 Verified review

was a good experience until they started spamming my inbox.

fast, cheap, products seem to be of decent quality. on the flipside, they start sending you unsolicited emails after the sale, without consent.
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Answer by expresta.eu
May 31, 2023
Thank you for your feedback. We have tried to contact you to clarify the issue, but you are not responding. According to our information from the database, we have not sent you any additional emails. It is possible that you have confused us with another company. We are sorry for the misunderstanding and we look forward to possible further cooperation.