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Top positive review
Sep 12, 2023
Verified review
We ordered our second rain jumper already. Without name, because I am overprotective. We used the first for a one long time and it sold fast when it became too small. Took about a week to arrive to Finland, and size 116 fits just right to our 105cm/5y kid.
Customer service is poor. My advice is to actually listen to customer and take the feedback, not blame the customer or make excuses. Especially when customer gives a feedback that actually could help your other customers and your business to be better for them.
Customer service is poor. My advice is to actually listen to customer and take the feedback, not blame the customer or make excuses. Especially when customer gives a feedback that actually could help your other customers and your business to be better for them.
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Answer by ielm.fi
Apr 26, 2023
Dear customer,
We hope you accept our sincerest apologies for your recent experience with us.
We know how important it is for you to quickly receive the information you request, and keeping you happy is our number one priority.
We thank you for your understanding.
Apr 8, 2023
Verified review
En ole vieläkään saanut tuotetta, mennyt melkein kaksi viikkoa.
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Answer by ielm.fi
Apr 11, 2023
Hyvä asiakas,
Toivomme, että otat vastaan vilpittömät pahoittelumme viimeaikaisesta kokemuksestasi kanssamme.
Tiedämme, kuinka tärkeää sinulle on saada pyytämäsi tiedot nopeasti, ja tyytyväisyytesi on meille ykkösprioriteetti.
Kiitämme ymmärryksestäsi ja näkemämme mukaan paketti toimitettiin muutama päivä sitten!
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