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Arte di Murano
Reviews:

24 reviews in the last 12 months79 total reviews  

4.46
Good

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Top positive review

Apr 27, 2023
 Verified review
My order was packed extremely well. Wrapped with many layers of bubble wrap so the glass was well protected. The piece looked just like in the pictures. It was absolutely stunning. The only issue was it needed a black background and a light placed under the base. Recommendation, say best viewed on a black background. Without the black background, the piece looked washed out and the glass virtually clear. With the black background, all the gold came forth and the piece was totally transformed and looked awesome.

Top negative review

Jul 29, 2023
 Verified review
Packaging glass sculptures for shipping overseas should be improved, significantly. Arte di Murano shipped a glass-sculpted candlestick wrapped in paper, then packed in a card box, topping the paper wrap with Styrofoam chips. The box was marked only with text in Italian, but even then the paper-wrapped sculpture was put in the box upside down as the text "alto" on the box was not understood by the packer. No graphic signs (arrows or clips showing the top) or warnings like "GLASS, FRAGILE". There is no indication of fragility on the waybill. The sculpture arrived to Canada completely broken - head, both hands, candle holder - in shatters. And it was a order for a birthday gift. I must admit that I was not able to refrain from crying.
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Reviews for Arte di Murano

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Mar 6, 2024
 Verified review

COMPLIMENTS!

Excellent and personal relationship in any phase of the purchasing process. Beautiful products and technically sophisticated methods of their assembling. Congratulation to the entire squadra of Arte di Murano! You are doing a great job indeed.
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Feb 16, 2024
 Verified review
Il secondo ordine,qualità e soprattutto un’eccellenza italiana!
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Jan 13, 2024
 Verified review
They responded quickly to my inquiry about the product and took the appropriate action to issue a refund.
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Jan 8, 2024
 Verified review

Wrong tray/defective

Wrong tray, defective rope border. I have reached out many times. Please resolve this matter, this was a special Christmas gift.
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Answer by Arte di Murano
Jan 12, 2024
The ordered item was delivered on December 20th. As per our policy (point 3.7) you have 5 days to claim any breakages or damage to the goods received for insurance reasons. The communication reached us on January 8, 2024, we immediately asked for the photographic material to understand, nevertheless we contacted several times by telephone to resolve the problem and received no response.
Jan 8, 2024
 Verified review
My tray is not what I ordered & is defective with the rope sitting a half inch higher on one side
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Jan 5, 2024
 Verified review
I love love my drinking glasses. They are beautiful and a work of art! I am so happy with my purchase! They remind me of my trip to Italy!
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Dec 5, 2023
 Verified review
Beautiful "coral" lighting fixture. Great service and people. Thank you.
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Nov 6, 2023
 Verified review
The attention to detail from the moment we walked into your shop to the kindness and then the prompt delivery was superb!!
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Oct 23, 2023
 Verified review

The lamp is great...read about the lightbulb

The lamp is great, got it fast and in great shape. It did not include a light bulb. Not a big deal, but I don't recall seeing any explicit instructions about recommendations for lightbulbs. I like that you can pick out your own. I wish the lamp had a dimmer. But it's beautiful. I ended up using a 10w incandescent.
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Oct 17, 2023
 Verified review
Awesome service and delivery.
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Sep 25, 2023
 Verified review
the glasses arrived even earlier (Monday) than promised (Wednesday). Great!
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Sep 22, 2023
 Verified review
5 stars for sure. I bought 6 of your many colored tumblers for her birthday. She lives near the beach in southern California. These gay and colorful glasses were a big hit.
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Jul 29, 2023
 Verified review
Packaging glass sculptures for shipping overseas should be improved, significantly. Arte di Murano shipped a glass-sculpted candlestick wrapped in paper, then packed in a card box, topping the paper wrap with Styrofoam chips. The box was marked only with text in Italian, but even then the paper-wrapped sculpture was put in the box upside down as the text "alto" on the box was not understood by the packer. No graphic signs (arrows or clips showing the top) or warnings like "GLASS, FRAGILE". There is no indication of fragility on the waybill. The sculpture arrived to Canada completely broken - head, both hands, candle holder - in shatters. And it was a order for a birthday gift. I must admit that I was not able to refrain from crying.
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Jul 29, 2023
 Verified review
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Jul 12, 2023
 Verified review

Dalle mani dei maestri…ARTE

Dalle mani dei maestri non può uscire che ARTE!Oggetti di una finezza e qualità,Arrivati in una bellissima scatola e con tanto di protezione anti urti,consiglio vivamente!
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Jun 23, 2023
 Verified review
Amazing glasses and the service is very professional and quick.
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Jun 17, 2023
 Verified review
Very quick shipping, packaging well done, no breakage.
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Jun 16, 2023
 Verified review
Quick response / excellent packing of the goods / first class delivery company
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May 29, 2023
 Verified review

Beautiful Drinking Glasses & Excellent Customer Service

The drinking glasses I ordered were just as described (beautiful!) and arrived quickly, with no problems, and very well packaged. I was also kept well informed every step of the packaging and shipping process. I ordered: - the new orange swirl table glasses and the colors are vibrant and shape interesting and easy to hold; - the traditional multi-colored millefiori table glasses and they are gorgeous. Thank you!
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May 29, 2023
 Verified review

Beautiful Drinking Glasses & Excellent Service

The drinking glasses I ordered were just as described (beautiful) and arrived well packaged. I was also kept informed of the order status at each step of process.
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