sportfits.euReviews:
228 reviews in the last 12 months634 total reviews
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Top positive review
Mar 5, 2024
Verified review
Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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Top negative review
Dec 8, 2023
Verified review
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Reviews for sportfits.eu
Mar 21, 2024
Verified review
Colour wrong & packaging sub standard
All was good fast delivery, good website, efficient. However the item I was buying looked white or off white in the photos they used, and when it arrived it was a deep grey colour. Also the package had nearly fallen apart by time it reached me here. By some luck the item wasn't damaged so I was able to return it. However I had to re-package it into the same bad box it arrived in so that was a pain.
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Answer by sportfits.eu
Mar 22, 2024
Hello and thank you for your review!
We're sorry that you didn't receive the item you ordered. The picture on our website was sent to us directly by the manufacturer and shows the helmet in a grey shade. We understand that depending on how you look at it, this can also be seen as white. Please always refer to the colour information (in this case "cloudgrey").
The packaging also came directly from the manufacturer. Our items are of course checked and quality controlled from time to time, but due to the large number of items we process, we are unfortunately unable to check every single item.
Once we have received and processed your return, you will receive a confirmation email and your refund will be issued shortly afterwards.
Best regards
Your SportFits-Team
Jan 10, 2024
Verified review
Package not shipped yet after 7 days
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Answer by sportfits.eu
Jan 11, 2024
Hello and thank you for your review!
We're sorry that you haven't received your parcel yet. Your order from 02.01.24 was dispatched by us on 03.01.24 and handed over to DHL. You have also received a shipping confirmation with a tracking link to your email address t********@h*******.**m. According to this, the parcel is still being processed and should be delivered to you in the next few days.
Best regards
Your SportFits-Team
Dec 8, 2023
Verified review
I ordered first time and had no follow up on my delivery
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Answer by sportfits.eu
Jan 5, 2024
Hello and thank you for your review!
We are sorry that you were not satisfied with our service. For ecological reasons, we do not consider it sensible to enclose a printed returns label with all parcels if only a fraction of them are used. If required, a label can be conveniently requested and printed via our returns portal on our website.
The customer bears the costs for the return, but we will send a €10 voucher for a follow-up order after receipt of the return if something really doesn't fit. This regulation is communicated in many places, e.g. in our FAQ under the returns section.
This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Best regards
Your SportFits Team
Dec 11, 2023
Verified review
Did not receive tracking number, but I got the package anyway.
Lack of communication, makes customers nervous.
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Answer by sportfits.eu
Dec 15, 2023
Thank you for your feedback!
Normally, all our customers receive a shipping confirmation with tracking by email as soon as the parcel is on its way to you.
We regret that you do not seem to have received a shipping confirmation with tracking. According to the outgoing mail server, this was sent by us on 04.12.2023. As this does not seem to have reached you, we will have the case checked internally by our IT department.
Best regards
Your SportFits-Team
Sep 28, 2023
Verified review
Praticamente impossibile fare il reso. Minimo €21 di spese di spedizione per un prodotto pagato €33........
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Answer by sportfits.eu
Oct 5, 2023
Hello and thank you for your review!
The costs for returns are covered by the customer, however, we send a 10€ voucher for a follow-up order after receipt of the return, should something really not fit. This regulation is communicated in many places, e.g. under https://sportfits.eu/returns-warranty or https://sportfits.eu/return-costs. This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Kind regards
Your SportFits Team