I have purchased several times from Ielm, your softshell overalls have very good quality of the material. But every time I buy a new one I add a small piece a shoelace to the zippers slider's pull, as I find the pull is quite small and slips easily from my daughter fingers. A little peace of shoelace with a knot at the end gives a much better grip. I know some brands add a little piece of fabric to the pull for the same reason.
Read more
Report review
Show all positive reviews
the most relevant critical review
Oct 15, 2022
First - item what I choosed out was out of stock. Ielm did not informed me first, when I asked where is my order then they informed me and let choose other product.
Second - I ordered product with printed name (with extra cost). Even after mix-up I received product without name print.
Terrible communication, even when I wrote that I'm mad they don't have elementary politeness to write me back. No refund, no apology - disappointed.
Definitely will not recommend!!
Read more
Report review
Show all critical reviews
Reviews for ielm.ee
Filter
Rating
Sort byLatest first
Verified review
8 hours ago
Report review
Verified review
10 hours ago
Report review
Verified review
12 days ago
Report review
Verified review
12 days ago
Report review
Verified review
Jan 19, 2023
Report review
Verified review
Dec 1, 2022
Very practical and comfortable suits for kids. The first one I ordered looked nice as well. Now when I needed a bigger one, there were not so nice textiles to choose from, but I bought one suit anyhow.
Report review
Verified review
Nov 24, 2022
Good webpage, fast delivery.
Report review
Verified review
Oct 15, 2022
First - item what I choosed out was out of stock. Ielm did not informed me first, when I asked where is my order then they informed me and let choose other product.
Second - I ordered product with printed name (with extra cost). Even after mix-up I received product without name print.
Terrible communication, even when I wrote that I'm mad they don't have elementary politeness to write me back. No refund, no apology - disappointed.
Definitely will not recommend!!
Report review
Answer by ielm.ee
Oct 17, 2022
Hea klient,
Loodame, et võtate vastu meie siirad vabandused hiljutise kogemuse pärast meiega.
Teame, kui oluline on teie jaoks soovitud teabe kiire kättesaamine ja teie rahulolu on meie prioriteet number üks.
Täname teid mõistva suhtumise eest.
Verified review
Oct 10, 2022
Not responding to customers. Contacted weeks ago and still haven’t heard back about my order that is delayed and hasn’t arrived. Definitely avoid!
Report review
Answer by ielm.ee
Oct 12, 2022
Hea klient,
Loodame, et võtate vastu meie siirad vabandused hiljutise kogemuse pärast meiega.
Teame, kui oluline on teie jaoks soovitud teabe kiire kättesaamine ja teie rahulolu on meie prioriteet number üks.
Täname teid mõistva suhtumise eest.
Verified review
Oct 10, 2022
it is almost 2 weeks already, but no item arrived! I can see in tracking, that it is even not sent out, why????
Report review
Answer by ielm.ee
Oct 12, 2022
Hea klient,
Loodame, et võtate vastu meie siirad vabandused hiljutise kogemuse pärast meiega.
Teame, kui oluline on teie jaoks soovitud teabe kiire kättesaamine ja teie rahulolu on meie prioriteet number üks.
Täname teid mõistva suhtumise eest.
Verified review
Oct 4, 2022
Report review
Verified review
Oct 3, 2022
Report review
Answer by ielm.ee
Oct 5, 2022
Dear customer,
We hope you accept our sincerest apologies for your recent experience with us.
We know how important it is for you to quickly receive the information you request, and keeping you happy is our number one priority.
We thank you for your understanding.
Verified review
Oct 3, 2022
I try to refund my order, but no one contacts me
Report review
Answer by ielm.ee
Oct 5, 2022
Dear customer,
We hope you accept our sincerest apologies for your recent experience with us.
We know how important it is for you to quickly receive the information you request, and keeping you happy is our number one priority.
We thank you for your understanding.
Verified review
Sep 30, 2022
Communication with customers could be better
Report review
Answer by ielm.ee
Oct 3, 2022
Dear customer,
Sorry for not replying to your message earlier!
We know how important it was for you to be there for you or give you the information you needed.
This time has been a bit overwhelming for us with many orders and preparations of new products for you.🤗
Verified review
Sep 28, 2022
Because its 7 days after my order, and nothing happened with my order.. no answer to email... nothing!! And we are so sad
Report review
Answer by ielm.ee
Oct 3, 2022
Dear customer,
Sorry for not replying to your message earlier!
We know how important it was for you to be there for you or give you the information you needed.
This time has been a bit overwhelming for us with many orders and preparations of new products for you.
The package left from us and we hope that it will reach you safely, as soon as possible! 🤗
Verified review
Sep 27, 2022
Report review
Verified review
Sep 21, 2022
Report review
Verified review
Sep 21, 2022
Thank You 🌸
Report review
Verified review
Sep 20, 2022
Report review
Verified review
Sep 20, 2022
Report review
Answer by ielm.ee
Oct 5, 2022
Dear customer,
We hope you accept our sincerest apologies for your recent experience with us.
We know how important it is for you to quickly receive the information you request, and keeping you happy is our number one priority.
We thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.