I like the products. Sadly the products I would like are usually out of stock, and there is no longer an option to get an email when they are restocked (which as a customer was a very handy option).
I would really appreciate not getting a whole bunch of extra packing material when I get a delivery. I get that you need to use some, but dumping that in my package so that I have to get rid of it is not ok!
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the most relevant critical review
Dec 19, 2022
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
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Jan 13, 2023
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Dec 6, 2022
I'd still love to see macaroni ( ambrosia) and bottles of ordinary lucazade. I love that the orders go out quickly and are well wrapped so no breakages.thank you for that. I'd love to be able to get frozen and chilled sent to me as I can't get to any of your shops easily.maybe please open one in limburg.
Quick delivery.
Glad I'm able to buy English food this way. I can't go to the local supermarket to buy it, so, this is the best option. Since my English husband died, I haven't been able to get much Englush food.(father in lwa used to send hampers from UK)
The goods came quickly but apparently they didn’t have one item I ordered and without explanation they just refunded that money. A notification per e-mail would have been nice. Otherwise a good experience.
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Dec 26, 2022
Absolutely love Kelly’s expat shopping! Good range of products and one of the best delivery costs that I’ve found and usually arrives within a week, never had any problems with them. 10/10!
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Dec 22, 2022
Everything in our order was spot on! They always have great inventory and it's an easy choice to keep coming back to Kelly's Expat when we need our American fix for sweets and treats!
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Dec 23, 2022
I sent an email 2 days later to add 3 items to my order, but it was ignored. You should be able to take additions as it is advantageous to Kelly's.
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