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Top positive review
Kellys-expat-shopping.nl/en customer
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May 25, 2023
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Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
The only drawback I had was that the track and trace never showed and I missed the delivery man. Perhaps next time, send me the code earlier so I can be at home when it’s to be delivered. Otherwise I love my purchases.
Kellys-expat-shopping.nl/en customer
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Jul 4, 2023
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Online orders, home delivery
I always order online, and choose to have it home delivered. All items are well wrapped and parcels are mostly received within 2-3 days...the only thing you can possibly do better is to open a shop in Limburg 😂😂
Kellys-expat-shopping.nl/en customer
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Jul 27, 2023
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Een goede naservice . Ik had een probleempje heb mooi een email terug gehad wel eventjes wachten (niet lang paar daagjes wat we zeker begrijpen)
Een mooie oplossing gekregen van hun
Kellys-expat-shopping.nl/en customer
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Jul 22, 2023
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Super store
Ze hebben lekkere dingen . Ook fijn om andere dingen te ontdekken. Bv red velvet taart heb ik daar gevonden om te maken.
Niet lang moeten wachten tot ik mijn bestelling snel thuis.
Kellys-expat-shopping.nl/en customer
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Jul 27, 2023
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The website was well laid out and easy to use, competitive prices and the delivery was quick and easy.
Kellys-expat-shopping.nl/en customer
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Jul 6, 2023
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Quick delivery, thorough, fast response and information about products out of stock within the week.
Kellys-expat-shopping.nl/en customer
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Jul 24, 2023
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Level of service, range of products, kindness in store when picking up order
Kellys-expat-shopping.nl/en customer
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Aug 1, 2023
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Good customer service,fast delivery and items are very well wrapped.
Kellys-expat-shopping.nl/en customer
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Jul 21, 2023
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Next day delivery and products were in good condition.
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