I like the products. Sadly the products I would like are usually out of stock, and there is no longer an option to get an email when they are restocked (which as a customer was a very handy option).
I would really appreciate not getting a whole bunch of extra packing material when I get a delivery. I get that you need to use some, but dumping that in my package so that I have to get rid of it is not ok!
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
My package didn’t arrive, I went to the pickup center and with the qr code the box opened but THERE WAS NOT PACKAGE INSIDE IT!!!
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Answer by Kellys-expat-shopping.nl/en
Feb 9, 2023
We are sorry to hear that you did not receive your order. However, anything DHL-related is out of our control. Our customer service department will contact you and be more than happy to help you!
I was pleasantly surprised to find Creole seasoning on the website. Since I've been to New Orleans I like to put that on everything eatable!
And, of course, Englush food as well. Note: the Bramley Apple pies are nearly finished( taste so good),but, I promised myself to buy some more in time..
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Verified review
Dec 26, 2022
Absolutely love Kelly’s expat shopping! Good range of products and one of the best delivery costs that I’ve found and usually arrives within a week, never had any problems with them. 10/10!
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Verified review
Dec 22, 2022
Everything in our order was spot on! They always have great inventory and it's an easy choice to keep coming back to Kelly's Expat when we need our American fix for sweets and treats!
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Verified review
Dec 23, 2022
I sent an email 2 days later to add 3 items to my order, but it was ignored. You should be able to take additions as it is advantageous to Kelly's.
Easy to order. Quick dispatch. Ordered a Christmas pudding. Was really easy to find and order the right one. Don’t know how it tastes yet
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Verified review
Jan 15, 2023
Everything was as ordered, but there was an unfortunate breakage of a nice Irish cider, so the whole shipment was wet and sticky.
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Answer by Kellys-expat-shopping.nl/en
Jan 16, 2023
We are sorry to hear that one product in your order was damaged. Please contact customer service via email: customerservice@kellys-expat-shopping.nl. They are more than happy to help you out!
Verified review
Dec 29, 2022
Snelle levering, keurig ingepakt.
Een beetje duur.
Maar ja, het is wel Tenents uit Schotland.
n' heerlijk biertje
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Verified review
Jan 4, 2023
Goods were promply delivered, well packaged. The choice could have been better, lot of goods out of stock
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Verified review
Jan 3, 2023
Delivery was very quick.
The only thing was that I was not notified when (which day) it would arrive.
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