I like the products. Sadly the products I would like are usually out of stock, and there is no longer an option to get an email when they are restocked (which as a customer was a very handy option).
I would really appreciate not getting a whole bunch of extra packing material when I get a delivery. I get that you need to use some, but dumping that in my package so that I have to get rid of it is not ok!
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Dec 19, 2022
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
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Dec 2, 2022
Order mistake
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Dec 20, 2022
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Dec 2, 2022
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Nov 9, 2022
Great website. I like that you have all the ingredients listed - my family have different food intolerances.
Great job packing the products before shipping. Its effective and tells a good story about your attention to getting details right.
Do better: assortment. Would be nice to have more North American seasonings. Especially Lawrys garlic salt.
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Nov 27, 2022
Efficient service, and most things are in stock. Disappointing they won't deliver crumpets, so when I need crumpets I take my whole order to the other British food shop in NL, and they deliver everything, including crumpets!
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Nov 2, 2022
it was quick and easy to order and same with delivery, only thing I would do better was to inform the customer before the checkout that the delivery cost would be double because it would be shipped out in 2 boxes.
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Nov 19, 2022
Rapid , efficient service. Very reliable. It's a shame that the fresh foods are only available from the shop(s) directly given that the postal service is so quick and efficient.
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Nov 3, 2022
Kelly’s provides fast and reliable service. And they pack the food very carefully every single time I’ve ordered from them! I can highly recommend them.
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Nov 29, 2022
Kelly’s is fantastic - great assortment and brilliant service and the way they pack each order shows such attention to detail.
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Nov 17, 2022
Always a quick service.
It's great to have the opportunity to buy English goods that aren't available in our expat countries.
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