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Top positive review
Kellys-expat-shopping.nl/en customer
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May 25, 2023
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Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
Easy website,fast delivery,good products and well packed!
The only reason that I didn't give 5 stars
is because too often things I want to buy are out of stock.
Kellys-expat-shopping.nl/en customer
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Sep 17, 2023
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THE ORDER WAS INCOMPLETE.
THEY PROMISSED ME THAT I WILL HAVE THE REST OF THE ORDER BEFORE FRIDAY BUT I STILL HAVEN'T RECEIVED IT.
SO, MY WEEKEND RUINED, MY GOODS LOST SOMEWHERE, MY MONEY WASTED AND NO COMPENSATION WHATSOEVER FROM THE SHOP.
A TOTAL DISASTER
Kellys-expat-shopping.nl/en customer
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2 days ago
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I ordered 27th Sep and have still not received my order. Customer service merely said, it's busy period! Not acceptable.
I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
Kellys-expat-shopping.nl/en customer
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Aug 17, 2023
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I like that things are sent out quickly and well packaged. I was sad things wee out of stock but that may be because of the holidays. I wish I could get frozen and chilled delivered to the house as I cannot get to Utrect we live in limburg.
Failing that please open a shop in Venlo or roermond. Loads of people would be so chuffed.keep prices competitive.
Kellys-expat-shopping.nl/en customer
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Aug 5, 2023
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Not given it much thought. Next time I purchase I'll be more concious of the process. Thanks.
Kellys-expat-shopping.nl/en customer
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Jul 21, 2023
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Everything well packed and on time!!!
Kellys-expat-shopping.nl/en customer
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Jun 28, 2023
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Bestelling netjes op tijd en compleet afgeleverd. Prijzen vallen mee voor buitenlandse producten.
De minimale bestel bedragen voor iDeal en credit cards zijn redelijk. Echter zou beter eerder in het bestelproces kunnen genoemd worden i.p.v. pas bij het poging tot betalen.
If for ordering multiple/known product(s), I got no cons
Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
Kellys-expat-shopping.nl/en customer
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Apr 10, 2023
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Kelly’s are very good, they have a good range of products a reliable delivery system and everything is extremely well packaged.
The one thing lacking is a system for shipping chilled and frozen items. It shouldn’t be impossible, other retailers offer this service, an alternative would be a mobile delivery route with specific stops at specific times.
Kellys-expat-shopping.nl/en customer
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Dec 6, 2022
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I'd still love to see macaroni ( ambrosia) and bottles of ordinary lucazade. I love that the orders go out quickly and are well wrapped so no breakages.thank you for that. I'd love to be able to get frozen and chilled sent to me as I can't get to any of your shops easily.maybe please open one in limburg.
The goods came quickly but apparently they didn’t have one item I ordered and without explanation they just refunded that money. A notification per e-mail would have been nice. Otherwise a good experience.
Kellys-expat-shopping.nl/en customer
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Apr 21, 2023
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Over het al gemeen goed, jammer dat er 1 blikje ontbrak en 1 kapot was.
Heb er over gemailt helaas geen antwoord op gekregen hopenlijk komt deze nog.
Kellys-expat-shopping.nl/en customer
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Mar 16, 2023
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Great selection and quick delivery via UPS. However I hate the amount of packaging difficult to take apart and dispose of. What a waste!.
Kellys-expat-shopping.nl/en customer
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Jan 15, 2023
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Everything was as ordered, broken bottle
Everything was as ordered, but there was an unfortunate breakage of a nice Irish cider, so the whole shipment was wet and sticky.
Answer by Kellys-expat-shopping.nl/en
Jan 16, 2023
We are sorry to hear that one product in your order was damaged. Please contact customer service via email: customerservice@kellys-expat-shopping.nl. They are more than happy to help you out!
Kellys-expat-shopping.nl/en customer
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Mar 30, 2023
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Na jaren lang de artikelen zelf uit Londen meegenomen te hebben, is het handig om nu niet zelf te hoeven sjouwen🤣
Kellys-expat-shopping.nl/en customer
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Nov 12, 2022
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Selection of British and American products is good
Home delivery expensive and not very environmentally friendly
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