Certificate for lesara.com

No. X804DB98ADE942D73A9782C62741884AD
 

Approved on
18/02/2016
Valid until
17/02/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lesara.com



Good

4.42/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 368 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 368 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent service. Very good value for money
5.00
Excellent

I sent the item back on the 30th December and on the 16th January I haven't received a refund .
2.67
Fair

recommended seller, nice item, pleasure doing business with
5.00
Excellent

Items all good
5.00
Excellent

Lovely item really pleased with it and the delivery, prompt and secure
5.00
Excellent

I ordered two pairs of trainers same style just diffrent colours the white fit the black ones don't they are suppose to be the same size
3.67
Good

Everything arrived just a bit later than posted
4.00
Good

My order arrived on time and all intact. Very good service.
4.00
Good

items delivered
4.00
Good

tyvm
4.67
Excellent

Everything was fine.
3.67
Good

no comments
4.33
Good

Good value for the money
4.67
Excellent

order came ok one blouse had a small defect but nothing bad
4.67
Excellent

Cam within a reasonable time
5.00
Excellent

Sizes a lot smaller than expected, fast delivery.
4.33
Good

THEY SEND ME THE WRONG COLOR
3.00
Fair

I was wary as this was my first order but it was delivered very quickly
5.00
Excellent

Arrived on time and the goods were better than expected
5.00
Excellent

I would never use Lesara again. I had to cancel my order as after waiting for over a month there was still no sign of it. Delivery was supposed to take 5/7 days. Customer service was appalling as I didn't even get a reply to my first enquiry as to where my item was. They eventually offered me a refund which I took them up on, but as yet have still not received, that was early December USELESS
1.00
Very Poor

lesara.com replies: 30/12/2016
Hi there, we apologise for the issues. Our team did attempt to contact you on multiple occasions regarding this but unfortunately we could not find a perfect resolution with the stock issue. We will be in contact regarding your completed refund.

Product arrived on time.And is working perfectly Thank you.It is excellent.
5.00
Excellent

lesara.com replies: 15/12/2016
Thanks for your feedback!

5.00
Excellent

lesara.com replies: 15/12/2016
Thanks for taking the time to review us!

Yes, more than satisfied with my items, arrived when I was promised them, thank you
5.00
Excellent

lesara.com replies: 15/12/2016
We're glad you're satisfied thanks for your review!

Sizing was all over the place. For example ordered children's paw patrol socks in the correct size but what was received would have fit me However overall quality of products was good.
3.33
Fair

lesara.com replies: 15/12/2016
Thanks for your feedback! We're sorry to hear that and we would ask you to please return the items for a refund if you are not satisfied.

All good. No problems. Good are excellent quality.
5.00
Excellent

lesara.com replies: 15/12/2016
Thanks for your feedback about our products and service!

The product was as discribed and arrived in good time.
5.00
Excellent

lesara.com replies: 15/12/2016
We're glad you're happy with your purchase. Thanks for letting us know!

Very satisfied with my goods and the delivery .
5.00
Excellent

lesara.com replies: 15/12/2016
We're glad you're satisfied thanks for your review!

Item arrived very quickly and was great value.
5.00
Excellent

lesara.com replies: 15/12/2016
Thanks for taking the time to review us!

I received my order in good order. The goods are superb and I look forward to wearing them in the near future.I will certainly place another order when I need another pair.Just wish I had known about your business a little earlier.Came across it by chance onthe internet.Thanks again for your help and happy tradeing for the future. Kind regards Olga
5.00
Excellent

lesara.com replies: 15/12/2016
Thanks for taking the time to review us! We always want to make sure you feel confident in purchasing with us so make sure to contact our care team if you have any questions

Goods arrived on time. Very pleased with the item.
5.00
Excellent

lesara.com replies: 15/12/2016
We're glad you're happy with your purchase. Thanks for letting us know!

Completely satisfied. Well made up. So comfy and excellent value for money. Will be buying more. Thank you
5.00
Excellent

lesara.com replies: 15/12/2016
We're glad you're satisfied thanks for your review!

Good delivery speed
5.00
Excellent

lesara.com replies: 15/12/2016
Thanks for your feedback!

Could not fault delivery and customer service. A little disappointed with the product. It looks lovely but creases very easily. This is for a present so not been worn yet.
4.33
Good

lesara.com replies: 15/12/2016
Thanks for taking the time to review us!

Brilliant service
5.00
Excellent

lesara.com replies: 15/12/2016
We're glad you're satisfied thanks for your review!

To be honest i was happy with the delivery it came fairly quick i have given 4 stars for the other 2 as they are for Christmas have to say i thought sizing was a bit small but they haven't been tried yet i would like to point out i paid by british pound but when taking on protection it only lets you do it in euros which would ve made a difference if i had to claim
4.33
Good

lesara.com replies: 06/12/2016
Thanks for taking the time to review us! We always want to make sure you feel confident in purchasing with us so make sure to contact our care team if you have any questions.

Really happy with this
5.00
Excellent

lesara.com replies: 06/12/2016
We're glad you're satisfied thanks for your review!

Very satisfied, one item was delayed but sent later - good excellent quality for the money. Would use again and have already recommended to others.
4.67
Excellent

Quick delivery happy with item
5.00
Excellent

lesara.com replies: 06/12/2016
Thanks for taking the time to review us!

Delivery was late and I received no email to let me know that it was going to be late. I emailed them and got a quick response. Item arrived a few days after that.
3.67
Good

lesara.com replies: 06/12/2016
We're glad everything was resolved. Our care team always aim to respond as quickly as possible.

Still awaiting refund on goods returned 14 days ago.
3.00
Fair

lesara.com replies: 15/12/2016
Thanks for your feedback! Please contact our care team and they will be more than happy to assist in resolving this.

lesara.com customer reviews

lesara.com

Women & Men’s clothing, shoes, jewellery & home

lesara.com was certified by Trusted Shops on 18/02/2016.

Lesara.com is the first stop in online shopping for the latest fashion and lifestyle products at unbeatable afordable prices. Founded in 2013, this international start-up has come to stand for quality, customer proximity and versatility. With over 50,000 affordable products in the areas of fashion, jewellery, shoes, home & kitchenware as well as tech & gadgets, Lesara’s mission is to provide customers with an extraordinary shopping experience. Daily discounts, weekly themed events as well as regular ‘Top-Deals’ entice customers from far and wide, while unbeatable prices, great quality and first class customer keep them coming back for more. Lesara promises maximum customer satisfaction and an outstanding price-performance ratio.

Contact
Schwedter Straße 36a
10435 Berlin
Germany
service@lesara.com
lesara.com

Owner
Lesara GmbH
Schwedter Straße 36a
10435 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153148
Authorized representative
Roman Kirsch
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with lesara.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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