Certificate for lesara.com

No. X804DB98ADE942D73A9782C62741884AD
 

Approved on
18/02/2016
Valid until
17/02/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lesara.com



Good

4.38/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 554 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 575 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Thanks very comfortable for casual wear
4.00
Good

Order came quickly, the shoes are lovely and comfortable and fit well. Happy with my purchase and will use lesara.com again.
5.00
Excellent

Happy with service and I have re ordered
4.33
Good

Brilliant
5.00
Excellent

I live in UK and sizing is different and not quite clear enough. I am a 7 in U.K and your size 9 fits but my toes touch the end so not sure how comfortable these trainers will be to exercise or walk in.
4.33
Good

Excellent service and products
5.00
Excellent

lesara.com replies: 25/06/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesar

Returned goods for full refund on 8/6/17 it's now 21/6/17 & not had a refund for goods, have been ordered old I have to wait 13business days until I can raise a query
I feel that is too long to wait after returning goods
2.67
Fair

lesara.com replies: 22/06/2017
Hi Teresa, We are sorry you are not happy with the return time. Please understand it takes parcels 13 working days to reach our warehouse. As mentioned in the email we sent you, If your return has been sent more than 13 business days previously, please provide a clear photo or scanned copy of both sides of your receipt of return from Hermes so we may investigate. Best Wishes Annie Lesara

Dress not as described Huge and made poorly
1.67
Poor

lesara.com replies: 21/06/2017
Hello, Thanks for your review! We are sorry that you were not completely satisfied with the appearance or function of the products you received. You can return any items within 30 days (at no extra cost and free for orders over £40/€40) for a full refund of the purchase costs. For any further questions we are always at your disposal. Best regards, Annie from Lesara

I have been waiting weeks for my order and I still havnt received it. Not happy.
1.00
Very Poor

lesara.com replies: 20/06/2017
Hello, We apologize for the delay. Please contact our team at service@lesara.com. We will be able to check your order and assist you as quickly as possible. Best regards, Annie from Lesara

Great all round
5.00
Excellent

lesara.com replies: 20/06/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesar

They are as they say, they do have a wedge, which I'm not used to, but getting there and they are comfy
3.67
Good

lesara.com replies: 09/06/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

still awaiting full refund as the items were reuturned some weeks ago
2.67
Fair

lesara.com replies: 07/06/2017
Hello, We apologise for any delay. Please allow up to 14 business days from the date of return for items to be received and processed by our warehouse. In order to help you as best as possible, please contact us at service@lesara.com. Further information on the return process can be found at https://www.lesara.com/help/returns#rueckerstattung Best regards, Annie from Lesara

I have returned goods and still not received refund
2.67
Fair

lesara.com replies: 07/06/2017
Hello, We apologise for any delay. Please allow up to 14 business days from the date of return for items to be received and processed by our warehouse. In order to help you as best as possible, please contact us at service@lesara.com. Further information on the return process can be found at https://www.lesara.com/help/returns#rueckerstattung Best regards, Annie from Lesara

received as promised between 10 and 15 working days
4.67
Excellent

lesara.com replies: 07/06/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

item was exactly as stated and arrived in good time and well packaged.
5.00
Excellent

lesara.com replies: 07/06/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Very pleased with footwear, true to size and very comfy
5.00
Excellent

lesara.com replies: 07/06/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Not received goods yet, will comment upon receipt
4.50
Excellent

lesara.com replies: 07/06/2017
Thank you. If you need help regarding your delivery please contact us service@lesara.co.uk Best Wishes Annie

Delivery took a bit longer, would purchase again
4.33
Good

lesara.com replies: 01/06/2017
Hello, Please accept our apologies for the long delivery. We are glad you will remain a customer. Best regards, Annie from Lesara

Easy to navigate website, great prices for quality products. Fast delivery too. Have recommended you to family and friends.
5.00
Excellent

lesara.com replies: 01/06/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Super
5.00
Excellent

lesara.com replies: 01/06/2017
Thank you! Annie, Lesara

Super
5.00
Excellent

lesara.com replies: 01/06/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

received the shoes in reasonable time. they were as described, have worn a few times now and they are very comfortable, light and look very nice. pleased with purchase
4.33
Good

lesara.com replies: 31/05/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

The most comfortable trainers I have ever purchased. Feels like having slippers on. Have already recommended to friends.
5.00
Excellent

lesara.com replies: 29/05/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Order arrived very quick and very well packed
4.67
Excellent

lesara.com replies: 29/05/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Too long for delivery to arrive
3.00
Fair

lesara.com replies: 26/05/2017
Hello, Thank you for your feedback. We appreciate that a delay in your delivery can be frustrating and we will do your best to make sure this is resolved as quickly as possible. We will examine your order and find a prompt solution with our logistics team. Best regards, Annie from Lesara

Good service good products
5.00
Excellent

lesara.com replies: 24/05/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesar

Bag arrived and lining inside was badly torn. Customer services was very good at resolution though and offered a partial refund to cover the cost of getting the lining repaired. I accepted this resolution but did feel that quality control had failed as damaged goods should not have been shipped to a customer.
3.00
Fair

lesara.com replies: 22/05/2017
Hi Russell, Thank you for your feedback and we are glad to hear you are happy with our customer care. We apologise for the condition in which the goods were received. We subject our products to strict quality control and will be examining this situation thoroughly. Best Wishes, Annie

Delivery was quite slowy
3.67
Good

lesara.com replies: 22/05/2017
Hello, Thank you for your feedback. We appreciate that a delay in your delivery can be frustrating and we will do your best to make sure this is does not happen with future orders. Best regards, Annie from Lesara

Great service, very pleased with goods
5.00
Excellent

lesara.com replies: 18/05/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Happy with my shopping experience with Lesara
5.00
Excellent

lesara.com replies: 17/05/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Excellent prices for good quality items takes a while for delivery but worth the wait if it keeps prices competitive
4.67
Excellent

lesara.com replies: 15/05/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Excellent all round
5.00
Excellent

lesara.com replies: 12/05/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Product description accurate and quality good
Size accurate
4.67
Excellent

lesara.com replies: 12/05/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Pleased with goods and the service
5.00
Excellent

lesara.com replies: 12/05/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

I can rate the goods as I've been waiting 3 weeks for it to arrive Not good enough at all.
1.50
Poor

lesara.com replies: 10/05/2017
Hi, We understand your dissatisfaction and offer our genuine apologies for the longer waiting time with delivery. We would be more than happy to assist you in getting further information regarding the location of you parcel. Please email us: service@lesara.co.uk Best Wishes, Annie

Not if this order for trainers or dress so here goes when my trainers did arrive after a long delay I do like them ( received a £5 off voucher for delay) ordered a tunic dress didn't take to long colour didn't look the same as web it's ok for over swimming costume not great also £5 voucher didn't work don't think I would have paid £16 odd in shop for this couldn't be bothered returning.
3.00
Fair

lesara.com replies: 09/05/2017
Hi Lynn, We understand your dissatisfaction and offer our genuine apologies for the longer waiting time with delivery. Regarding the dress, we would be more than happy to assist you in making a free return via Hermes. Please email us : service@lesara.co.uk Best Wishes, Annie

Everything was exactly described on the online shop. Delivery was within the estimated timeframe and I am very happy with the goods received. I did not need to contact Customer Services.
5.00
Excellent

lesara.com replies: 08/05/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Great product and speedy delivery. Will definitely use again.
5.00
Excellent

lesara.com replies: 08/05/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

first time ordering from Lesara and was very pleased with the service, goods and speed of delivery
5.00
Excellent

lesara.com replies: 08/05/2017
Hi We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

My parcel arrived the day I went on holiday. I received an email to say it had been left in our porch. We do not have a porch but greenhouse in back garden which other delivery companies use. I was not convinced the Hermes had left the parcel securely so had to ring my neighbor to check. The parcel had been left on my doorstep open to anyone Not happy if I had returned a week later to find the pa
3.00
Fair

lesara.com replies: 05/05/2017
Thank you for your feedback. We're sorry the delivery with Hermes was not a smooth experience. Normally, parcels are delivered without issue but if you have any problems again in future our team will be able to resolve them for you on your behalf. Warm Regards, Annie from Lesara

lesara.com customer reviews

lesara.com

Women & Men’s clothing, shoes, jewellery & home

lesara.com was certified by Trusted Shops on 18/02/2016.

Lesara.com is the first stop in online shopping for the latest fashion and lifestyle products at unbeatable afordable prices. Founded in 2013, this international start-up has come to stand for quality, customer proximity and versatility. With over 50,000 affordable products in the areas of fashion, jewellery, shoes, home & kitchenware as well as tech & gadgets, Lesara’s mission is to provide customers with an extraordinary shopping experience. Daily discounts, weekly themed events as well as regular ‘Top-Deals’ entice customers from far and wide, while unbeatable prices, great quality and first class customer keep them coming back for more. Lesara promises maximum customer satisfaction and an outstanding price-performance ratio.

Contact
Schwedter Straße 36a
10435 Berlin
Germany
service@lesara.com
lesara.com

Owner
Lesara GmbH
Schwedter Straße 36a
10435 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153148
Authorized representative
Roman Kirsch
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lesara.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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