Certificate for lesara.com

No. X804DB98ADE942D73A9782C62741884AD
 

Approved on
18/02/2016
Valid until
17/02/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lesara.com



Good

4.45/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 428 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 428 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Item received on time , lovely quality will use Lesara again
5.00
Excellent

good quality products
5.00
Excellent

Great company
5.00
Excellent

excellent service
5.00
Excellent

No problems
5.00
Excellent

No problems
5.00
Excellent

items not of good quality one size order but all differ in quality and size.
items given to charity
2.67
Fair

happy with delivery of items & goods received were as expected. Would shop again
5.00
Excellent

Very pleased with goods - prompt up-dating of order status - courier service excellent.
4.67
Excellent

lesara.com replies: 20/02/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Only thing that I wasn't too happy about was the delivery time.....it took weeks for my purchase to be delivered
4.33
Good

lesara.com replies: 20/02/2017
We are sorry that you were not completely satisfied with your experience. We would be more than happy to assist you in whatever way we can. For suggestions and criticism, our customer service is available at service@lesara.com at any time. Best regards, Annie from Lesara

Still awaiting refund
2.00
Poor

lesara.com replies: 20/02/2017
We apologise for any delay. Please allow up to 13 business days from the date of return for items to be received and processed by our warehouse. In order to help you as best as possible, please contact us at service@lesara.com. Further information on the return process can be found at https://www.lesara.com/help/returns#rueckerstattung Best regards, Annie from Lesara

Fantastic product and very comfy, will recommend to family and friends
5.00
Excellent

lesara.com replies: 20/02/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

I really got good value and service. Thank you
5.00
Excellent

lesara.com replies: 20/02/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

The only thing I have to comment is that there's a long time between you place the order and the delivery, other than that is all ok
4.00
Good

lesara.com replies: 20/02/2017
Hello, Thank you for your feedback. We would like to know more about your experience. Please write us a message with your suggestions at service@lesara.com. Best regards, Annie from Lesara

Thank you very much
5.00
Excellent

lesara.com replies: 20/02/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Although the goods were excellent and delivered in a timely fashion, I've had to return them for a refund due to the matter that the size was too small.
5.00
Excellent

lesara.com replies: 20/02/2017
Hello, Thank you for your feedback. We're sorry the sizing was not quite right in this case. If you have any further questions regarding your return our team at service@lesara.co.uk will be happy to assist. Best regards, Annie from Lesara

The trainers were to big said size 36 but was more like size 37
3.67
Good

lesara.com replies: 16/02/2017
Hi Thanks for your review We are sorry that you were not completely satisfied with the size of the shoes you received. You can return any items within 30 days for a full refund of the purchase costs. For any further questions we are always at your disposal. Warm regards, Annie from Lesara

Order received in good condition, delivery excellent dough I wasn't at home dropped with my neighbors and collected it when i came back which was a great idea.
Thanks to Hermes for that.
5.00
Excellent

lesara.com replies: 16/02/2017
We’re very glad you’re happy with your experience! Warm regards, Annie from Lesara

Delivery was quick ... but goods were too big even though I am a standard size 5

Still waiting for acknowledgement of the return and a refund ... 3 weeks later...
3.00
Fair

lesara.com replies: 14/02/2017
Hello, At this time, we have not yet received your returned items and therefore cannot issue the refund until they are processed by our warehouse. In order to help you as best as possible, please contact our customer service at service@lesara.com. We will be happy to assist you in whatever way we can. Best regards, Annie from Lesara

I was amazed how quickly it came will be using them again many thanks
5.00
Excellent

lesara.com replies: 14/02/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

Very good will order from them again
4.33
Good

lesara.com replies: 14/02/2017
We’re really pleased to hear that! Thanks for your review! Annie from Lesara

It all went according to plan.
4.00
Good

lesara.com replies: 14/02/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

First time I have ordered from Lesara, very pleased with my purchase
5.00
Excellent

lesara.com replies: 14/02/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Thank you
5.00
Excellent

lesara.com replies: 14/02/2017
Thank you very much for your kind words! Best regards, Annie from Lesara

After buying first pair via Facebook I decided to order a second pair. Again fantastic value for money.
5.00
Excellent

This has been a great experience. Saw on Facebook. Link was great. Mananed to order what I wanted.
5.00
Excellent

Product was as described. Everything went smoothly.
5.00
Excellent

lesara.com replies: 09/02/2017
We're glad you had a good experience. Thanks for your review!

thanku
5.00
Excellent

lesara.com replies: 09/02/2017
Thanks for taking the time to review us!

Everything good from start to finish. Thank you.
5.00
Excellent

lesara.com replies: 09/02/2017
We're glad you're happy with your experience. Thanks for your review!

Unfortunately item received was much larger than expected so had to return.
3.50
Good

lesara.com replies: 06/02/2017
Thanks for your feedback. We're sorry to hear the sizing was not what you were after. If you need any assistance in future please don't hesitate to let us know!

Thank you. Love the top just what I was expecting.
5.00
Excellent

lesara.com replies: 06/02/2017
We appreciate you taking the time to review us and we hope you'll shop with us again!

Was not happy with the derlivery company as it was given to next door like 2 days before I got it and a card was not put though my door letting me no bit I love my trainers x
5.00
Excellent

lesara.com replies: 06/02/2017
We're sorry for the issue with delivery. Please always contact our care team if you have any issues in future. We're always happy to assist.

Really good all round seevice, speedy and reliable
5.00
Excellent

lesara.com replies: 06/02/2017
Thanks very much for your feedback!

amazing not had such good treatment in years thank you , keep up the good work with communication and effecientness
5.00
Excellent

lesara.com replies: 06/02/2017
We appreciate you taking the time to review us and we hope you'll shop with us again!

Great delivery service, reasonable quality item, I like their size charts on the site.
4.33
Good

lesara.com replies: 09/02/2017
Thanks very much for your feedback!

Items are just as described, excellent value, truly delighted. Will definitely be shopping again.
5.00
Excellent

lesara.com replies: 06/02/2017
Thanks so much for your review.

first class service
5.00
Excellent

lesara.com replies: 06/02/2017
Thanks very much for your feedback!

Great product. Fast delivery.
5.00
Excellent

lesara.com replies: 06/02/2017
We aim to please! Thanks for your review.

Easy to return goods & money paid back.
4.67
Excellent

lesara.com replies: 06/02/2017
Thanks very much for your feedback!

As described
5.00
Excellent

lesara.com replies: 31/01/2017
Thanks very much for your feedback!

lesara.com customer reviews

lesara.com

Women & Men’s clothing, shoes, jewellery & home

lesara.com was certified by Trusted Shops on 18/02/2016.

Lesara.com is the first stop in online shopping for the latest fashion and lifestyle products at unbeatable afordable prices. Founded in 2013, this international start-up has come to stand for quality, customer proximity and versatility. With over 50,000 affordable products in the areas of fashion, jewellery, shoes, home & kitchenware as well as tech & gadgets, Lesara’s mission is to provide customers with an extraordinary shopping experience. Daily discounts, weekly themed events as well as regular ‘Top-Deals’ entice customers from far and wide, while unbeatable prices, great quality and first class customer keep them coming back for more. Lesara promises maximum customer satisfaction and an outstanding price-performance ratio.

Contact
Schwedter Straße 36a
10435 Berlin
Germany
service@lesara.com
lesara.com

Owner
Lesara GmbH
Schwedter Straße 36a
10435 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153148
Authorized representative
Roman Kirsch
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with lesara.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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