Certificate for lesara.com

No. X804DB98ADE942D73A9782C62741884AD
 

Approved on
18/02/2016
Valid until
17/02/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lesara.com



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 460 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 471 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very comfortable and excellent value for money
5.00
Excellent

lesara.com replies: 23/03/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

I had seen these shoes advertised on FB a number of times and thought of purchasing them but thought they were too good to be true. Eventually I gave and I am so pleased I did. These are probably the most comfortable shoes I have ever bought, they fit perfectly and are a bargain compared to some of the bigger names out there. Would definitely recommend.
5.00
Excellent

lesara.com replies: 22/03/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Good service have reordered on March 10 but nothing arrived yet are you monitoring that too?
4.33
Good

lesara.com replies: 22/03/2017
Hi Debbie, Thank you for your kind feedback. We have sent you an email to discuss your query further. Best Wishes Annie Lesara

Quality of items okay but not great though the price reflects this - delivered eventually by Hermes but issues and delays with Hermes and has put me off further orders if they are the parcel company
2.67
Fair

lesara.com replies: 21/03/2017
Hello Victoria, Thank you for your feedback. We appreciate that a delay in your delivery can be frustrating and we will do your best to make sure this is resolved as quickly as possible. We will examine your order and find a prompt solution with our logistics team. Best regards, Annie from Lesara

Goods took to long to arrive and they are to small.
2.00
Poor

lesara.com replies: 21/03/2017
Hi Magi, We apologise for the delay in delivery and will investigate this with our logistics team. We work closely with our shipping providers and will do our best to make sure you receive your next Lesara order on time. Thank you for your feedback and helping us improve. Best regards, Annie from Lesara

All good :-)
5.00
Excellent

lesara.com replies: 21/03/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Loved the shoes
5.00
Excellent

lesara.com replies: 20/03/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Fabulous. Will definitely use this site again.
5.00
Excellent

lesara.com replies: 20/03/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Always a joy to deal with.
5.00
Excellent

lesara.com replies: 20/03/2017
Thank you very much for your kind words! Best regards, Annie from Lesara

I don't feel I can rate anything because iam still WAITING to receive the item ..... Not impressed at all
1.00
Very Poor

lesara.com replies: 20/03/2017
Hello, We apologize for the delay. Please contact our team at service@lesara.com. We will be able to check your order and assist you as quickly as possible. Best regards, Annie from Lesara

my grandchild was happy with her item
4.00
Good

lesara.com replies: 20/03/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Always a good experience dealing with this company up to now.
5.00
Excellent

lesara.com replies: 20/03/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Excellent
5.00
Excellent

lesara.com replies: 20/03/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

I am happy with my order, although I don't know how the material the shoes are made from will wear. They seem reasonable for the price.
4.00
Good

lesara.com replies: 17/03/2017
Dear Customer, Thank you for your review. We hope you are pleased with the shoes long term. Please let us know by email if you need anything further. Best Wishes Annie Lesara Customer Care

Quick , good all round service
5.00
Excellent

lesara.com replies: 16/03/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

A touch
on the small side.If your feet swell in the heat a larger size might be better Shoes do look nice and stylish .This is my second order so I am pleased with them Thank you
4.67
Excellent

lesara.com replies: 13/03/2017
We greatly appreciate your positive review Best regards, Annie from Lesara

Took a long time for delivery, not worn the shoes yet for summer, slightly big but hopefully heel grips will solve this
3.33
Fair

lesara.com replies: 13/03/2017
Thank you very much for your feedback! Best regards, Annie from Lesara

Good quality shoes
5.00
Excellent

lesara.com replies: 10/03/2017
Thank you very much for your kind words! Best regards, Annie from Lesara

Good quality
5.00
Excellent

lesara.com replies: 10/03/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

Fast and efficient and delivered I'm excellent condition. My shoes fitted perfect Delighted Thank you.
5.00
Excellent

lesara.com replies: 09/03/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Delivery was very fast, l am over the moon with them. Thank you
5.00
Excellent

lesara.com replies: 08/03/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Would be nice to have some wedge sandles for summer
4.33
Good

lesara.com replies: 08/03/2017
Thank you for taking the time to review us! Please visit our website to browse our shoe selection. We hope you find the item you desire! Best regards, Annie from Lesara

My order arrived quickly and with no problem, however, despite ordering 1 size over my normal size, the shoes are so small I cannot get my feet into them I am therefore returning them and would very much like a larger replacement pair. Possibly a GB size 7? Not sure now about sizing chart as I picked a size 6 before and they were clearly about a size 4/5.
3.33
Fair

lesara.com replies: 08/03/2017
Thanks for your feedback. Please accept our genuine apologies for the error with sizing. Please contact us at service@lesara.com - we will be happy to assist you! Best regards, Annie from Lesara

Very pleased with the transaction. Goods were exactly as described. Really happy with goods. Bought trainer shoes. Very comfy.
5.00
Excellent

lesara.com replies: 08/03/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

Very quick delivery and shoes seem ok but possibly a bit tight. Could do with a half size larger
4.00
Good

lesara.com replies: 07/03/2017
Hello, Thank you for your feedback! We are glad you are happy with our fast delivery. Please contact us at service@lesara.com and we will find a satisfactory solution for you regarding size. Best regards, Annie from Lesara

This isn't really about customer service. The fact is I can't manage to unsubscribe from Lesara email promotions.
3.50
Good

lesara.com replies: 07/03/2017
Hello, Please accept our genuine apologies for the inconvenience. Please contact us at service@lesara.com - we will be happy to assist you! Best regards, Annie from Lesara

The products I ordered arrived within 4-5 days and was of excellent quality unfortunately I followed the size guide given which stated I should order a size XL, when it arrived it was huge, at least 2 sizes too big I returned it within 2 days on 17th February but as yet have not received a refund Shame really as the item was lovely but the sizing puts me off ordering again
3.33
Fair

lesara.com replies: 06/03/2017
Hello Colleen, Thanks for your feedback. Please accept our genuine apologies for the inconvenience with sizing. Please contact us at service@lesara.com - we will be happy to assist you! Best regards, Annie from Lesara

Always good
5.00
Excellent

lesara.com replies: 06/03/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

I was disappointed with the fit of the shoes because they slip up and down at the heel. Other than that they seem OK although I haven't had the chance to wear them yet because of bad weather. I will have to get something to put in the heel before wearing them to stop them slipping. I would say they were not worth more than the £17.99 that I paid for them.
4.00
Good

lesara.com replies: 06/03/2017
Hi Lesley, Thanks for your review! We subject our products to strict quality control and will be examining this slipping situation thoroughly. We hope to see you shopping with us again in the near future. Best Wishes, Annie from Lesara

A good quality product received promptly.
5.00
Excellent

lesara.com replies: 06/03/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Very happy with shoes. Just perfect for holiday walking, so lovely and light.
5.00
Excellent

lesara.com replies: 02/03/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Clothing is of a very poor quality
3.67
Good

lesara.com replies: 01/03/2017
Hello Dot , Thank you for your feedback! We are sorry that you were not completely satisfied with the quality of the products you received. We are always working to improve and review the quality of our items. Please contact us at service@lesara.com and we will find a solution to satisfy you. Best regards, Annie from Lesara

Lovely comfortable shoes.May order some more
5.00
Excellent

lesara.com replies: 01/03/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

The product the excellent, and as described, good delivery time.
5.00
Excellent

lesara.com replies: 01/03/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

A pleasure to shop with
5.00
Excellent

lesara.com replies: 01/03/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Another satisfied order, good delivery time. Recommend this excellent site.
5.00
Excellent

lesara.com replies: 27/02/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Good
5.00
Excellent

lesara.com replies: 27/02/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Thanks
5.00
Excellent

lesara.com replies: 27/02/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Loved the dress and delivery was very quick
5.00
Excellent

lesara.com replies: 27/02/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Great company to order from
5.00
Excellent

lesara.com replies: 27/02/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

lesara.com customer reviews

lesara.com

Women & Men’s clothing, shoes, jewellery & home

lesara.com was certified by Trusted Shops on 18/02/2016.

Lesara.com is the first stop in online shopping for the latest fashion and lifestyle products at unbeatable afordable prices. Founded in 2013, this international start-up has come to stand for quality, customer proximity and versatility. With over 50,000 affordable products in the areas of fashion, jewellery, shoes, home & kitchenware as well as tech & gadgets, Lesara’s mission is to provide customers with an extraordinary shopping experience. Daily discounts, weekly themed events as well as regular ‘Top-Deals’ entice customers from far and wide, while unbeatable prices, great quality and first class customer keep them coming back for more. Lesara promises maximum customer satisfaction and an outstanding price-performance ratio.

Contact
Schwedter Straße 36a
10435 Berlin
Germany
service@lesara.com
lesara.com

Owner
Lesara GmbH
Schwedter Straße 36a
10435 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153148
Authorized representative
Roman Kirsch
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with lesara.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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