Certificate for lesara.com

No. X804DB98ADE942D73A9782C62741884AD
 

Approved on
18/02/2016
Valid until
17/02/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lesara.com



Good

4.36/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 448 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 683 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Returned one item on 6/10/2017 still waiting for a refund it is now the 20/10/17. Think it's strange getting an email today asking if everything is ok or are you waiting for a refund.
3.67
Good

Never received goods yet
1.00
Very Poor

lesara.com replies: 20/10/2017
Hello, We are sorry that the products you ordered have not yet arrived. Please contact our team at service@lesara.com with your order number so we can check this for you as quickly as possible. Best regards, Annie from Lesara

Terible quality items and terible customer service.
1.33
Very Poor

lesara.com replies: 20/10/2017
Hi Suzanne, We are sorry that you were not completely satisfied with the quality of the products. I can see we have been emailing you offering assistance regarding a refund. We have responded to all your emails within a few hours. I am sorry this is not satisfactory. customer service. Best Wishes Annie

The quality of the product was not what I expected.
3.67
Good

lesara.com replies: 20/10/2017
Hello, Thank you for your feedback! We are sorry that you were not completely satisfied with the quality of the products you received. We are always working to improve and review the quality of our items. Please contact us at service@lesara.com and we will find a solution to satisfy you. Best regards, Annie from Lesara

Good
4.00
Good

lesara.com replies: 10/10/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Good
4.00
Good

lesara.com replies: 10/10/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Good
4.00
Good

lesara.com replies: 10/10/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

all good
5.00
Excellent

lesara.com replies: 10/10/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Love this site - terrific
5.00
Excellent

lesara.com replies: 10/10/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Excellent service and products
5.00
Excellent

lesara.com replies: 10/10/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

I was very pleased with the etems that I ordered thank you.
5.00
Excellent

lesara.com replies: 22/09/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Good products and fast delivery.
5.00
Excellent

lesara.com replies: 18/09/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

I have a large wrist and the watch was to tight for me but that's ok everything else fine thank you C McAlpine.
5.00
Excellent

lesara.com replies: 18/09/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Shoes were very good once received , but was not delivered in the timescale of 5 - 7 days advised. Was a present so was disappointed arrived day after birthday
3.33
Fair

lesara.com replies: 18/09/2017
Hello, We apologise for the delay in delivery and will investigate this with our logistics team. We work closely with our shipping providers and will do our best to make sure you receive your next Lesara order on time. Thank you for your feedback and helping us improve.

A1 sellers quick and easy to order goods
5.00
Excellent

lesara.com replies: 15/09/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

No response from customer service and no refund, rubbish company
2.00
Poor

lesara.com replies: 14/09/2017
Dear Janette, Thank you for your review. We are sorry you are not happy with our customer service. I have looked into your case and I can see my colleague has been in contact with you and your issue has been resolved and you have been refunded. Best Wishes Annie

Customer service is non existant, don't reply to emails or messages and still no refund 2 weeks after they've received the goods back
2.33
Poor

lesara.com replies: 14/09/2017
Dear Janette, Thank you for your feedback. I have looked into your case and I can see my colleague has refunded you in full for both orders. We are sorry for any confusion. Best Wishes Annie

Most comfortable footwear have had for walking some distances.
5.00
Excellent

lesara.com replies: 11/09/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Quick delivery. Had ordered 3 pairs of footwear, but 1 pair with mismatch pattern was returned with no hassle & money refunded quickly. Find the footwear extremely comfortable to walk in.
5.00
Excellent

lesara.com replies: 11/09/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Really good shoes. Good price. Didn't wait long for delivery
5.00
Excellent

lesara.com replies: 04/09/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Great service.brilliant products.
5.00
Excellent

lesara.com replies: 04/09/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

fab and great price
5.00
Excellent

lesara.com replies: 04/09/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Delivery is print, returns are straightforward and easy, the products are good quality, love my shoes
5.00
Excellent

lesara.com replies: 01/09/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

I received my order quickly but some of the goods were not suitable for me so I returned them at my local Hermes courier .
3.67
Good

lesara.com replies: 28/08/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Still waiting for the order to be delivered
1.67
Poor

lesara.com replies: 28/08/2017
Hi Jackie, Thank you for your review. We have checked the details of your order and the status is delivered according to Hermes. Can you please contact us immediately so we may ressolve this for you : service@lesara.com Best Wishes Annie

my goods were returned and I have had no refund
4.00
Good

lesara.com replies: 28/08/2017
Hello, We apologise for any delay. Please allow up to 14 business days from the date of return for items to be received and processed by our warehouse. In order to help you as best as possible, please contact us at service@lesara.com. Further information on the return process can be found at https://www.lesara.com/help/returns#rueckerstattung Best regards, Annie from Lesara

Excellent product and service, will purchase again.
5.00
Excellent

lesara.com replies: 24/08/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Extremely comfortable pair of shoes at a very reasonable price.
5.00
Excellent

lesara.com replies: 22/08/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Happy with everything but don't like that u have to order £40 before its free delivery. This puts me off ordering as there is a lot I wold like to order but I wouldn't b ordering that amount at one time
5.00
Excellent

lesara.com replies: 22/08/2017
Hello, Thank you for your feedback! We are so glad you were happy with your experience. However we are sorry the standard shipping fee was not satisfactory. Our shipping fee covers delivery and all return costs. Best Wishes Annie

Very impressed with quality and service thank you
5.00
Excellent

lesara.com replies: 18/08/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

No problems whatsoever. Great service
5.00
Excellent

lesara.com replies: 18/08/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Everything as stated. Thanks for the service
4.67
Excellent

lesara.com replies: 15/08/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Great product, great service
5.00
Excellent

lesara.com replies: 11/08/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Easy from ordering to receiving. Great shoes good and value for money. Very comfy.
5.00
Excellent

lesara.com replies: 07/08/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Very good support with queries
5.00
Excellent

lesara.com replies: 07/08/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

All went very well thank you
5.00
Excellent

lesara.com replies: 07/08/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Fabulous purchase most comfortable trsiners I have ever bought and amazing price
5.00
Excellent

lesara.com replies: 04/08/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Such an easy ordering system with a great product as a result.
5.00
Excellent

lesara.com replies: 02/08/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

I was very pleased with my latest order, delivery on time, and was very happy with the quality of the goods purchased, all sizes fitted perfectly thankyou
5.00
Excellent

lesara.com replies: 02/08/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

I have never received my order since the 4th July
1.00
Very Poor

lesara.com replies: 02/08/2017
Hello, We apologize for the delay. Please contact our team at service@lesara.com. We will be able to check your order and assist you as quickly as possible. Best regards, Annie from Lesara

lesara.com customer reviews

lesara.com

Women & Men’s clothing, shoes, jewellery & home

lesara.com was certified by Trusted Shops on 18/02/2016.

Lesara.com is the first stop in online shopping for the latest fashion and lifestyle products at unbeatable afordable prices. Founded in 2013, this international start-up has come to stand for quality, customer proximity and versatility. With over 50,000 affordable products in the areas of fashion, jewellery, shoes, home & kitchenware as well as tech & gadgets, Lesara’s mission is to provide customers with an extraordinary shopping experience. Daily discounts, weekly themed events as well as regular ‘Top-Deals’ entice customers from far and wide, while unbeatable prices, great quality and first class customer keep them coming back for more. Lesara promises maximum customer satisfaction and an outstanding price-performance ratio.

Contact
Schicklerstraße 5 - 7
10179 Berlin
Germany
service@lesara.com
lesara.com

Owner
Lesara GmbH
Schicklerstraße 5 - 7
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153148
Authorized representative
Roman Kirsch
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lesara.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.