Certificate for lesara.com

No. X804DB98ADE942D73A9782C62741884AD
 

Approved on
18/02/2016
Valid until
17/02/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lesara.com



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 162 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 710 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/05/2018
Date of order
21/04/2018
19/05/2018
Just a bit disappointed in shoes - slightly big but everything else was good.
4.33
Good

Date of publication
16/05/2018
Date of order
24/03/2018
16/05/2018
Great Products, I love Lesara.
I wish that the delivery and returns service can be improved. Also it is difficult to contact the customer services sometimes, but I still like Lesara
4.00
Good

Date of publication
16/05/2018
Date of order
27/03/2018
16/05/2018
Great Products, I love Lesara.
I wish that the delivery and returns service can be improved. Also it is difficult to contact the customer services sometimes, but I still like Lesara
4.00
Good

Date of publication
05/05/2018
Date of order
08/04/2018
05/05/2018
I have ordered from this site many times and received my items within the stated time.But this order took 4wks for delivery thats why i have only gave a fair rating xx
3.33
Fair

lesara.com replies: 08/05/2018
Hello, I am sorry that you were not completely satisfied with your experience. I’d be more than happy to assist you in whatever way I can. For suggestions and criticism, we are available at service@lesara.co.uk at any time. Warm Regards, Annie from Lesara

Date of publication
12/02/2018
Date of order
20/01/2018
12/02/2018
Really pleased with my purchase.
5.00
Excellent

lesara.com replies: 20/02/2018
Happy customers are our top priority! Thank you very much for your feedback! Annie from Lesara

Date of publication
03/01/2018
Date of order
11/12/2017
03/01/2018
Excellent products. Arrived within the time frame stated & were very well packaged. Very happy.
5.00
Excellent

lesara.com replies: 10/01/2018
Happy customers are our top priority! Thank you very much for your feedback! Annie from Lesara

Date of publication
20/12/2017
Date of order
17/10/2017
20/12/2017
Returned item, not as described
4.00
Good

lesara.com replies: 10/01/2018
Thank you for taking the time to review us! Annie from Lesara

Date of publication
30/11/2017
Date of order
23/11/2017
30/11/2017
Excellent prompt sercice
5.00
Excellent

lesara.com replies: 10/01/2018
I’m really pleased to hear that! Thanks for your review! Annie from Lesara

Date of publication
27/11/2017
Date of order
01/11/2017
27/11/2017
Great product
5.00
Excellent

lesara.com replies: 28/11/2017
Thank you very much for your kind words! Best regards, Annie from Lesara

Date of publication
27/11/2017
Date of order
15/11/2017
27/11/2017
Good product
5.00
Excellent

lesara.com replies: 28/11/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Date of publication
27/11/2017
Date of order
17/10/2017
27/11/2017
Great product
5.00
Excellent

lesara.com replies: 28/11/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Date of publication
27/11/2017
Date of order
14/10/2017
27/11/2017
Great product
5.00
Excellent

lesara.com replies: 28/11/2017
We greatly appreciate your positive review! Best regards, Annie from Lesara

Date of publication
27/11/2017
Date of order
05/10/2017
27/11/2017
Great buy
5.00
Excellent

lesara.com replies: 28/11/2017
Thank you very much for your kind words! Best regards, Annie from Lesara

Date of publication
26/11/2017
Date of order
03/11/2017
26/11/2017
Quick delivery, reasonable prices and items with good quality
Will definitely order again and already suggested to friends
5.00
Excellent

lesara.com replies: 28/11/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Date of publication
19/11/2017
Date of order
26/10/2017
19/11/2017
No problems everything ok
4.67
Excellent

lesara.com replies: 24/11/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Date of publication
15/11/2017
Date of order
23/10/2017
15/11/2017
Delivery too long, however worth the wait, led lamps better than expected x
4.67
Excellent

lesara.com replies: 16/11/2017
Hello, We apologize for the delay. We are glad you liked the product in the end. Best Wishes Annie Lesara

Date of publication
13/11/2017
Date of order
20/10/2017
13/11/2017
Value for money
5.00
Excellent

lesara.com replies: 14/11/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Date of publication
12/11/2017
Date of order
18/10/2017
12/11/2017
Great, didn't have any problems would use again.
5.00
Excellent

lesara.com replies: 14/11/2017
We’re very glad you’re happy with your experience! Best regards, Annie from Lesara

Date of publication
11/11/2017
Date of order
18/10/2017
11/11/2017
Sehr bereite Personal, Danke
5.00
Excellent

Date of publication
10/11/2017
Date of order
17/10/2017
10/11/2017
Everything went through first time and the goods delivered on time.
5.00
Excellent

lesara.com replies: 14/11/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Date of publication
09/11/2017
Date of order
17/10/2017
09/11/2017
Fantastic i can protect my delivery. All received in good condition
4.67
Excellent

lesara.com replies: 10/11/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Date of publication
07/11/2017
Date of order
13/09/2017
07/11/2017
After waiting nearly 2 months for my order I decided to give up and get a refund. I was pretty annoyed as when I placed the order it was saying they had stock and delivery would be between 2 - 7 days, I have had to do the chasing to find out what was happening with my order, would have been better if they contacted me periodically to update me over stock issues,
1.33
Very Poor

lesara.com replies: 08/11/2017
We apologise for the delay in delivery and will investigate this with our logistics team. We work closely with our shipping providers and will do our best to make sure you receive your next Lesara order on time. Thank you for your feedback and helping us improve. Best regards, Annie from Lesara

Date of publication
01/11/2017
Date of order
23/08/2017
01/11/2017
Good sandles
5.00
Excellent

lesara.com replies: 08/11/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Date of publication
01/11/2017
Date of order
07/10/2017
01/11/2017
I have kept the grey Trekking sandles.
But had to return the two Tone Blue ones due to all the damage done to them ?I am still awaiting the payment to my bank account . I sent them back on the 20th of October.
5.00
Excellent

lesara.com replies: 08/11/2017
Hi Mrs Hodson, As mentioned in our last email to you, please provide a clear photo or scanned copy of both sides of your receipt of return from Hermes and confirm which items were returned so that we may investigate and resolve this as quickly as possible. Best Wishes Annie Lesara

Date of publication
31/10/2017
Date of order
08/10/2017
31/10/2017
Excellent price high quality will shop with them again
5.00
Excellent

lesara.com replies: 08/11/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Date of publication
30/10/2017
Date of order
06/10/2017
30/10/2017
Bought many things . Very pleased as usual. With it
5.00
Excellent

lesara.com replies: 08/11/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Date of publication
25/10/2017
Date of order
02/10/2017
25/10/2017
Order received on time and as discriibed. Only small problem...i emailed customer service with query, they said they'd get back to me but never did, except for that all was good.
4.67
Excellent

lesara.com replies: 08/11/2017
Hi Shelley, We are so sorry the email was missed. We have contacted you now with a voucher to apologize for this miscommunication. Best Wishes Annie Lesara

Date of publication
20/10/2017
Date of order
27/09/2017
20/10/2017
Returned one item on 6/10/2017 still waiting for a refund it is now the 20/10/17. Think it's strange getting an email today asking if everything is ok or are you waiting for a refund.
3.67
Good

lesara.com replies: 23/10/2017
Hello, We apologise for any delay. Please allow up to 14 business days from the date of return for items to be received and processed by our warehouse. In order to help you as best as possible, please contact us at service@lesara.com. Further information on the return process can be found at https://www.lesara.com/help/returns#rueckerstattung Best regards, Annie from Lesara

Date of publication
19/10/2017
Date of order
13/10/2017
19/10/2017
Never received goods yet
1.00
Very Poor

lesara.com replies: 20/10/2017
Hello, We are sorry that the products you ordered have not yet arrived. Please contact our team at service@lesara.com with your order number so we can check this for you as quickly as possible. Best regards, Annie from Lesara

Date of publication
19/10/2017
Date of order
25/09/2017
19/10/2017
Terible quality items and terible customer service.
1.33
Very Poor

lesara.com replies: 20/10/2017
Hi Suzanne, We are sorry that you were not completely satisfied with the quality of the products. I can see we have been emailing you offering assistance regarding a refund. We have responded to all your emails within a few hours. I am sorry this is not satisfactory. customer service. Best Wishes Annie

Date of publication
17/10/2017
Date of order
31/08/2017
17/10/2017
The quality of the product was not what I expected.
3.67
Good

lesara.com replies: 20/10/2017
Hello, Thank you for your feedback! We are sorry that you were not completely satisfied with the quality of the products you received. We are always working to improve and review the quality of our items. Please contact us at service@lesara.com and we will find a solution to satisfy you. Best regards, Annie from Lesara

Date of publication
08/10/2017
Date of order
09/08/2017
08/10/2017
Good
4.00
Good

lesara.com replies: 10/10/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Date of publication
08/10/2017
Date of order
23/08/2017
08/10/2017
Good
4.00
Good

lesara.com replies: 10/10/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Date of publication
08/10/2017
Date of order
09/09/2017
08/10/2017
Good
4.00
Good

lesara.com replies: 10/10/2017
Thank you very much for your positive feedback! Best regards, Annie from Lesara

Date of publication
02/10/2017
Date of order
09/09/2017
02/10/2017
all good
5.00
Excellent

lesara.com replies: 10/10/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Date of publication
01/10/2017
Date of order
08/09/2017
01/10/2017
Love this site - terrific
5.00
Excellent

lesara.com replies: 10/10/2017
Thanks for your review! We hope to see you shopping with us again in future! Best regards, Annie from Lesara

Date of publication
25/09/2017
Date of order
02/09/2017
25/09/2017
Excellent service and products
5.00
Excellent

lesara.com replies: 10/10/2017
We aim to please! Thank you very much for your feedback! Best regards, Annie from Lesara

Date of publication
21/09/2017
Date of order
28/08/2017
21/09/2017
I was very pleased with the etems that I ordered thank you.
5.00
Excellent

lesara.com replies: 22/09/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

Date of publication
17/09/2017
Date of order
09/09/2017
17/09/2017
Good products and fast delivery.
5.00
Excellent

lesara.com replies: 18/09/2017
We’re really pleased to hear that! Thanks for your review! Best regards, Annie from Lesara

Date of publication
16/09/2017
Date of order
24/08/2017
16/09/2017
I have a large wrist and the watch was to tight for me but that's ok everything else fine thank you C McAlpine.
5.00
Excellent

lesara.com replies: 18/09/2017
Thank you for taking the time to review us! Best regards, Annie from Lesara

lesara.com customer reviews

lesara.com

Women & Men’s clothing, shoes, jewellery & home

lesara.com was certified by Trusted Shops on 18/02/2016.

Lesara.com is the first stop in online shopping for the latest fashion and lifestyle products at unbeatable afordable prices. Founded in 2013, this international start-up has come to stand for quality, customer proximity and versatility. With over 50,000 affordable products in the areas of fashion, jewellery, shoes, home & kitchenware as well as tech & gadgets, Lesara’s mission is to provide customers with an extraordinary shopping experience. Daily discounts, weekly themed events as well as regular ‘Top-Deals’ entice customers from far and wide, while unbeatable prices, great quality and first class customer keep them coming back for more. Lesara promises maximum customer satisfaction and an outstanding price-performance ratio.

Contact
Schicklerstraße 5 - 7
10179 Berlin
Germany
service@lesara.com
lesara.com
Owner
Lesara AG
Schicklerstraße 5 - 7
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 194316
Authorized representative
Roman Kirsch
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lesara.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.