Certificate for gardens4you.co.uk

No. X82C803D496AE9AD2D9C1C1159BC831BF
 

Approved on
19/03/2013
Valid until
18/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for gardens4you.co.uk



Excellent

4.51/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 784 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,762 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Your service is very good, I placed an order for 2 conifers to establish product, service, etc. and was pleased with the result, Thank You
4.67
Excellent

Item purchased was as advertised. Good/ efficient delivery and service. Would recommend.
5.00
Excellent

Good company with a great range of plants and variety of different types. Our order arrived on time and was well packaged, only disappointment was that the two plants we ordered where a little bit smaller than we where expecting or hoping for. Only time will tell if they become the vision we hope for.
4.00
Good

Photos on the website show plants larger than those delivered which is annoying. Maybe a comment to say that the customer should expect a smaller plant than shown.
Apart from that the plant is healthy and has a good shape.
4.67
Excellent

Excellent would shop again
5.00
Excellent

perfect
5.00
Excellent

Excellent product supplied with excellent and fast service
5.00
Excellent

Delivery was quick and as stated. Very pleased.
4.67
Excellent

Plants healthy but damaged. Delicate house plants were packed on their side in a flat box. From the arrows on the box this appears intentional. Soil had fallen out of the pots and plant leaves were broken. I am disappointed because the plants are a gift. I often buy plants online and this is the first company that did not package the plants in an upright position. Cannot recommend.
2.67
Fair

The day I rang to report two plant were missing .they sent that day.order more plant's
5.00
Excellent

Plant smaller than anticipated
4.00
Good

Customer services very offish and sarcastic when I had to complain via email about the order i had recieved in very poor condition and also very different items from what I thought I had ordered. Wont bother with sending items back, or deal with this merchant again. Not recommended
1.00
Very Poor

gardens4you.co.uk replies: 07/12/2017
We are very sorry to hear that you are dissapointed with the service provided and the items received. As confirmed your plants were as ordered and advertised. Rest assured your order is guaranteed.

I love my bonsai tree ,arrived quickly too it was well packaged plenty of bubble wrap ,a good buy will definitely buy from gardens4you again,
5.00
Excellent

plants arrived well packed and in excellent condition , highly recommended seller
5.00
Excellent

Good efficient services
4.67
Excellent

Would use again
5.00
Excellent

Beautiful plant, well packaged and quick delivery. Very pleased.
5.00
Excellent

its a pleasure to deal with gardens4you will certainly buy from them again
5.00
Excellent

V good Thankyou
5.00
Excellent

Lovely potted tree.
We'll pack, well pruned, great product

Thank you
5.00
Excellent

Very pleased with prices and a free nectarine tree Can't wait till spring now.
5.00
Excellent

I ordered pilea peperomioides; while the plant was the size as described, 90 of the stems and leaves were broken due to packaging, as somebody put a tight rubber band around the plant when packing. When unpacking, it also looked like the void fillers crushed the plant from above. Very poor packaging for such tender plant.
1.67
Poor

gardens4you.co.uk replies: 04/12/2017
Thank you for your email. We are sorry to hear that your plant was damaged. Please accept our apologies. Normally great care is taken in packing of our products but obviously this time something has gone wrong. We have arranged your replacement.

plants arrived today well packed and in excellent condition
5.00
Excellent

Plants extremely carefully packed. Thanks
5.00
Excellent

Very quick
5.00
Excellent

Excellent all round thanks
5.00
Excellent

Bonsai tree arrived on time and good physical condition. Good service.
5.00
Excellent

I am disgusted with your courier service who lied and said the goods had been delivered and left on the porch. They had in fact been pushed through my unlocked gates and left on the drive. Their photo proves this. I would suggest in future you use a more reliable service. The plants could have died in the freezing cold. I was in, so they could have rung the bell if they had bothered
3.67
Good

gardens4you.co.uk replies: 30/11/2017
Good Morning, We are sorry to hear that you have had problems with the delivery. We will contact the courier. We are glad to hear that your plants arrived safely.

First class service. Good packing and lovely card with message. I had to contact the site to change my delivery address and had a lovely reply from a lady in Holland who dealt with my enquiry very efficiently. Will definitely order from Gardens4you again.
5.00
Excellent

Great service and product. Well packaged.
5.00
Excellent

received my Sansevieria very quickly and am delighted with the quality and condition of the plant. The pot was a neat fit for the box which avoided movement but unfortunately the pot was crushed and broken on arrival. All in all I would recommend buying from this company. I shall be back.
5.00
Excellent

Good service, delivered when stated, tree in excellent condition.
5.00
Excellent

This order would have been so much better and Was it for the customer if planting times and details were much clearer ty
3.00
Fair

Delivery time as excellent However rather disappointed with the plant as the leaves were yellow and it was awfully small for that price
3.67
Good

Fantastic service, I couldn't believe how quickly I received my goods.
5.00
Excellent

Definitely recommend Gardens4you, delivery fast and customer service is great. will purchase again
5.00
Excellent

Customer service was excellent they answered all my questions satisfactory. I did have a problem with the delivery which I do not believe was to do with the company I ordered from. My order was first in the Birmingham depot, then sent to London and I found it was going out to a London address. After intervening it was sent back to Birmingham for despatch to Bristol.
3.67
Good

I just recieved my beautiful anthurium. Wow What service. What a beautiful flower Packaging to die for. I feel like buying another one even though I don't need one. Gardens4you rules
5.00
Excellent

Great service
5.00
Excellent

Excellent service, excellent condition of plants, even resent a missing plant without any quibble.
Thank you
5.00
Excellent

gardens4you.co.uk

gardens4you.co.uk was certified by Trusted Shops on 19/03/2013.

Contact
Achterweg Zuid 33c
2161DX Lisse
Netherlands
melvinjansen@floradirect.nl
gardens4you.co.uk

Owner
Bulbs Direct B.V.
Achterweg Zuid 33c
2161DX Lisse
Netherlands
Authorized representative
M.E.C. Jansen
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with gardens4you.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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