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CLUSE.com
Reviews:

645 reviews in the last 12 months2,259 total reviews  

4.49
Good

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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Aug 10, 2023
 Verified review
I've bought several items from Cluse,2 watches and 2 pairs of earrings and I'm more than happy with them. The watch straps are easily adjustable (spare links included ). Delivery time is good seeing as they come from Europe so as yet I have no complaints just praise for my lovely jewellery.
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Jul 28, 2023
 Verified review
Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
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Sep 21, 2023
 Verified review
You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you. That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
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Aug 8, 2023
 Verified review
The color is according to the photo and specifications, I love how easy is to change and how it gives to your watch a complete new look. The delivery was also very fast it came even a bit earlier than expected. I recommend the brand in general as I have buy a few things.
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Jul 12, 2023
 Verified review
Easy ordering and fast delivery! Package was nicely packed and secured. I ordered 2 watches, one for my boyfriend as a gift and the golden one on the picture for me. Both of them are gorgeous and easily adjustable. Love it. ♡
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Aug 18, 2023
 Verified review

ORDER EN182933 REVIEW

Very trustworthy courier service and very fast shipping and delivery. Also, I loved the secure packaging and how protected the bag was. Of course the bag is great, waterproof, comfortable, w/plenty of space and pretty color.
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May 9, 2023
 Verified review
The delivery was quick and the product is exactly what I wanted. I would have hiven five stars if there would have been more information. My older watch have a longer band than this new one even if they are the same product.
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Jul 28, 2023
 Verified review

Good quality

I ordered a watch and it is exactly the quality that I expected. Looks very nice, the strap is strong and durable. It was on sale so I managed to purchase it for a very good price, I'm very happy with my new Cluse watch.
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Sep 17, 2023
 Verified review
Absolutely love the backpack I bought for college, great quality, only issue I had was with UPS not Cluse or my bag. Shipping by Cluse was very fast, it would be better if they dealt with a different courier though.
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Apr 28, 2023
 Verified review

Gracieuse Petite Watch Steel, Bicolour

I loved the watch, it could not be more elegant and classic. The order arrived well, although late, which I think was the fault of the delivery company. But overall, repeat purchase and I will probably buy more!
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Sep 9, 2023
 Verified review
Gift boho chick watch + essential necklace & earrings (purchased separately). Perfect, on time delivery. Gift wrap is actually a (nice) paper bag, if you buy more than one item just (1) bag will suffice.
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Jun 11, 2023
 Verified review

Perfect

I’ve had my cluse watch for years it was my 21st birthday present and I love the fact that I can change the straps to suit my look that day! It’s brilliant quality and I’m so happy with my new strap!
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Aug 10, 2023
 Verified review
I like the quality of your products, the variety offered by strap swapping & the prompt service. I have only dealt online so no experience of your customer service except the efficient emails sent
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Aug 5, 2023
 Verified review
I would like the shutter to have a bigger dial. And to make watches that also show the date. The watch I bought was very elegant and flatters my wrist. ♥️ I hope it holds up well over time.
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Jul 9, 2023
 Verified review

Watch Strap

Great website. I needed a new strap for my Cluse watch and you can click on the watch you have and straps that suit are displayed. So easy to fit the new strap too. I love Cluse watches.
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Jun 22, 2023
 Verified review
El reloj era según lo esperado, PRECIOSO, lo que menos me gustó es que tardó un poco en llegar y la comunicación por email es en inglés , por lo demás todo muy bien Muchas gracias
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Apr 13, 2023
 Verified review

Good shopping experience

Easy to navigate website, free p&p, quick delivery in a beautiful gift box! Completely unnecessary massive cardboard box for shipping - must have been 10 times bigger than the item!
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Jul 16, 2023
 Verified review
I have bought watch and backpack from Cluse. They are both so elegant, beautifully designed and feel so luxurious. I hope they will also last long. In love with Cluse for now. :)
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Jun 8, 2023
 Verified review
Excellent service. We required a couple of extra link for the watch we purchased, couldn't have been easier to order, invoice emailed to me, all I had to do was pay.
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Oct 12, 2023
 Verified review
Beautiful watch, delivered with care. My friend had this particular watch on & had to buy one, tracked it down ti my delight. Very pleased & would purchase again.
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