CLUSE.com- Logo - reviews

CLUSE.com
Reviews:

645 reviews in the last 12 months2,259 total reviews  

4.49
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Mar 27, 2019
The Trustmark indicates trustworthy online retailers.
CLUSE.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for CLUSE.com

 Sort by  
Relevance
(57)
Reset
Aug 10, 2023
 Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm. Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila??? Jako sam nezadovoljna.
Report review
Jul 2, 2023
 Verified review
Livraison pas dans les temps Nous avons payer la livraison express, pour qu’au final la montre soit livrer en tant que livraison standard
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jul 27, 2023
 Verified review
Return label paid eur 19 NOT Working at the DHL service point. Raised a HDT 2 days ago and still no reply. Bleah
Report review
Jun 27, 2023
 Verified review

Fading paint

Hello. It has been 3 days since I got it but its paint already fading. It looks really cheap for 100 euros.
Report review
Jun 23, 2023
 Verified review
Aún no ha llegado mi pedido después de 2 semanas esperando. Cuando me ponía que en 2-3 días estaría
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 22, 2023
 Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
Report review
Feb 28, 2024
 Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
Report review
Answer by CLUSE.com
Mar 7, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
May 21, 2023
 Verified review
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Aug 29, 2023
 Verified review

Won't order again

Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
Report review
Answer by CLUSE.com
Sep 11, 2023
Dear customer, As stated on our website we only have a free return service for selected countries. Please accept our sincerest apologies. KR, Team CLUSE
Aug 1, 2023
 Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
Report review
Jun 19, 2023
 Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jul 5, 2023
 Verified review
The watch stopped moving this morning,I purchased the watch on June 24, 2023.
Report review
Apr 24, 2023
 Verified review
Watch has still not arrived after more than 2 weeks. No message or assistance
Report review
Answer by CLUSE.com
May 15, 2023
Dear customer, I see that the parcel is delivered by now. KR, Team CLUSE
Jun 14, 2023
 Verified review
My order never arrived, It says “full filled” het I don’t have the package…
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Jun 9, 2023
 Verified review
No shipment update and no reply from CS to follow up on the order.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Jul 3, 2023
 Verified review
You did not provide to the transport agency my complete address
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, Your address is automatically forwarded to the carrier. So they receive the address you have filled in. KR, Team CLUSE
Apr 13, 2023
 Verified review
I didn’t receive yet my product, so I can’t value the product
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Jun 22, 2023
 Verified review
Compra realizada el 12/6. A 22/6 no he recibido nada
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Apr 14, 2023
 Verified review
It's been 10 days and the shipment hasn't arrived.
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Jul 3, 2023
 Verified review
the watch never arrived and neither did my refund
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that you have been refunded by now. Please accept our sincerest apologies for the inconvenience. KR, Team CLUSE