TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 2, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Oct 4, 2022
I haven' t received the pack, and I have already paid it !
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
According to the carrier they have tried to deliver the package but they were not able to reach you at home.
Please contact us at care@cluse.com so we can send the package again or refund you.
KR,
Team CLUSE
Verified review
Sep 26, 2022
No lo he recibido todavia. Llevo 20 dias esperando
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
According to the tracking your parcel has been delivered by now.
Please accept our sincerest apologies for the delay.
KR,
Team CLUSE
Verified review
Jan 21, 2023
Never received my order, never been pay back.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your case has been solved by our customer service team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 12, 2023
No me ha llegado el pedido
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Verified review
Aug 7, 2022
Never received the item
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Verified review
Dec 30, 2022
Order not yet received.
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Verified review
Jan 8, 2023
Give packages on time
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Verified review
Jan 3, 2023
Delivery time not met
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Verified review
Jan 22, 2023
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear you experience was not pleasant.
Please contact us via mail if you need any further assistance.
Our email is care@cluse.com
KR,
Team CLUSE
Verified review
Jan 22, 2023
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear you experience was not pleasant.
Please contact us via mail if you need any further assistance.
Our email is care@cluse.com
KR,
Team CLUSE
Verified review
Jan 17, 2023
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Verified review
Jan 16, 2023
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Verified review
Jan 13, 2023
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Verified review
Jan 11, 2023
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Jan 11, 2023
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Jan 10, 2023
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Jan 9, 2023
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Jan 8, 2023
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Jan 5, 2023
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Verified review
Dec 28, 2022
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